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Acer Desktop (Vista) can't connect to internet


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7 replies to this topic

#1 Twinbird

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Posted 21 August 2013 - 10:59 PM

I have an Acer Aspire M1100 running 32bit Vista that won't connect to the internet (via Ethernet). I've been searching around for solutions and nothing has worked so far (i.e. none of these have worked). I have the latest LAN driver from the Acer website.

 



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#2 xarlin

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Posted 21 August 2013 - 11:58 PM

Have you ever tried different router or different Internet service provider..



#3 Twinbird

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Posted 22 August 2013 - 12:14 AM

No I haven't but I don't think the problem is with the ISP or router though because I have internet working perfectly fine on all my other computers/ devices. One thing I did forget to do however is try resetting my router (should have been one of my first steps), I'll see if that makes any difference.



#4 jhayz

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Posted 22 August 2013 - 02:16 AM

Transfer the software and logs with a working computer.

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.

 

Download then run Farbar Service Scanner and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.
 

 

 


Tekken
 


#5 Twinbird

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Posted 22 August 2013 - 10:31 AM

Thanks for the reply, I have both log files posted below.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by violetngoc (administrator) on 21-08-2013 at 23:22:02
Running from "J:\"
Microsoft® Windows Vista™ Home Premium   (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
::1             localhost
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set interface luid=loopback_0 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
set interface luid=ethernet_6 forwarding=disabled advertise=disabled mtu=0 metric=0 metric=0 nud=disabled basereachabletime=0 retransmittime=0 routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : violetngoc-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 00-1C-25-56-44-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::489c:a7f7:6ecc:de0f%16(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.222.15(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 301997093
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 10:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{F11CDA90-F253-4915-8728-6DF0F38ABA56}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:169.254.222.15%18(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  127.0.0.1:53
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
 
Server:  UnKnown
Address:  127.0.0.1:53
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 16 ...00 1c 25 56 44 3a ...... Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
  1 ........................... Software Loopback Interface 1
  8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 18 ...00 00 00 00 00 00 00 e0  isatap.{F11CDA90-F253-4915-8728-6DF0F38ABA56}
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link    169.254.222.15    276
   169.254.222.15  255.255.255.255         On-link    169.254.222.15    276
  169.254.255.255  255.255.255.255         On-link    169.254.222.15    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    169.254.222.15    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    169.254.222.15    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 16    276 fe80::/64                On-link
 18    281 fe80::5efe:169.254.222.15/128
                                    On-link
 16    276 fe80::489c:a7f7:6ecc:de0f/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [227328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/21/2013 11:16:24 PM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 01:01:25 PM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 00:40:32 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6000.16771 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 234
Start Time: 01ce9e9e2ae38fd7
Termination Time: 15492
 
Error: (08/21/2013 00:32:06 PM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:50:41 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:43:44 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:38:36 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:31:38 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:14:56 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (08/21/2013 11:06:56 AM) (Source: Google Update) (User: violetngoc-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
 
System errors:
=============
Error: (08/21/2013 11:14:49 PM) (Source: ACPI) (User: )
Description: IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 7, function 0.
Please contact your system vendor for technical assistance.
 
Error: (08/21/2013 00:59:36 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:30 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:24 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:18 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:12 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:06 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:59:00 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:58:54 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (08/21/2013 00:58:48 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-04-10 13:34:35.049
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:34.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.917
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.855
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.806
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.745
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.569
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-10 13:34:31.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\MSNChatHook.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
 
Acer Arcade Live Main Page (Version: 1.0.4010)
Acer Assist
Acer DV Magician (Version: 1.2.2810)
Acer DVDivine (Version: 3.1.1610)
Acer eDataSecurity Management (Version: 2.5.3032)
Acer Empowering Technology (Version: 2.5.3005)
Acer ePerformance Management (Version: 2.5.3002)
Acer HomeMedia (Version: 1.3.4010)
Acer HomeMedia Connect (Version: 1.4.4010)
Acer Registration
Acer ScreenSaver (Version: 4.01.20070419)
Acer SlideShow DVD (Version: 1.2.2810)
Acer Tour (Version: 2.0.1001)
Acer VideoMagician (Version: 1.3.1610)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader 7.0 (Version: 7.0.0)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
avast! Internet Security (Version: 8.0.1489.0)
Bonjour (Version: 3.0.0.10)
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon MP Navigator EX 4.0
Canon MP280 series MP Drivers
Canon My Printer
Canon Solution Menu EX
Catalyst Control Center Core Implementation (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Full Existing (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Full New (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Light (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Previews Vista (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Chinese Standard (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Chinese Traditional (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Czech (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Danish (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Dutch (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Finnish (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization French (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization German (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Greek (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Hungarian (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Italian (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Japanese (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Korean (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Norwegian (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Polish (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Portuguese (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Russian (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Spanish (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Swedish (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Thai (Version: 2007.0322.2238.38535)
Catalyst Control Center Localization Turkish (Version: 2007.0322.2238.38535)
CCC Help Chinese Standard (Version: 2007.0322.2237.38535)
CCC Help Chinese Traditional (Version: 2007.0322.2237.38535)
CCC Help Czech (Version: 2007.0322.2237.38535)
CCC Help Danish (Version: 2007.0322.2237.38535)
CCC Help Dutch (Version: 2007.0322.2237.38535)
CCC Help English (Version: 2007.0322.2237.38535)
CCC Help Finnish (Version: 2007.0322.2237.38535)
CCC Help French (Version: 2007.0322.2237.38535)
CCC Help German (Version: 2007.0322.2237.38535)
CCC Help Greek (Version: 2007.0322.2237.38535)
CCC Help Hungarian (Version: 2007.0322.2237.38535)
CCC Help Italian (Version: 2007.0322.2237.38535)
CCC Help Japanese (Version: 2007.0322.2237.38535)
CCC Help Korean (Version: 2007.0322.2237.38535)
CCC Help Norwegian (Version: 2007.0322.2237.38535)
CCC Help Polish (Version: 2007.0322.2237.38535)
CCC Help Portuguese (Version: 2007.0322.2237.38535)
CCC Help Russian (Version: 2007.0322.2237.38535)
CCC Help Spanish (Version: 2007.0322.2237.38535)
CCC Help Swedish (Version: 2007.0322.2237.38535)
CCC Help Thai (Version: 2007.0322.2237.38535)
CCC Help Turkish (Version: 2007.0322.2237.38535)
ccc-core-static (Version: 2007.0322.2238.38535)
ccc-utility (Version: 2007.0322.2238.38535)
DealPly
D-Link DWA-130 Wireless N USB Adapter (Version: 1)
eSobi v2 (Version: 2.0.0.00111)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.145)
HP Webcam (Version: 1.45.060824)
LightScribe  1.4.142.1 (Version: 1.4.142.1)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 08.05.0818)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NTI Backup NOW! 4.7 (Version: 4)
NTI CD & DVD-Maker (Version: 7)
Pirate101 (Version: 1.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5391)
Skins (Version: 2007.0322.2238.38535)
Ulead Photo Express 6
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Office 2007 (KB934528)
Update for Office System 2007 Setup (KB929722)
UpMedia Toolbar (Version: 6.9.0.16)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Wizard101 (Version: 1.0.0)
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
 
========================= Devices: ================================
 
Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 1790.88 MB
Available physical RAM: 1193.35 MB
Total Pagefile: 3825.07 MB
Available Pagefile: 2942.65 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.46 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:144.3 GB) (Free:94.31 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:144.03 GB) (Free:125.36 GB) NTFS
8 Drive j: () (Removable) (Total:3.72 GB) (Free:3.72 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\VIOLETNGOC-PC
 
Administrator            Guest                    violetngoc               
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
11-05-2013 05:51:53 Scheduled Checkpoint
11-05-2013 09:11:27 Device Driver Package Install: ALWIL Software Network adapters
11-05-2013 09:12:08 Device Driver Package Install: ALWIL Software Network Service
12-05-2013 16:03:12 Scheduled Checkpoint
13-05-2013 15:31:59 Scheduled Checkpoint
14-05-2013 03:35:00 Windows Update
14-05-2013 03:41:29 Windows Update
14-05-2013 04:28:22 Restore Operation
14-05-2013 04:32:07 Device Driver Package Install: ALWIL Software Network adapters
14-05-2013 04:35:22 Device Driver Package Install: ALWIL Software Network Service
11-07-2013 08:15:09 Scheduled Checkpoint
12-07-2013 11:48:48 Scheduled Checkpoint
21-07-2013 08:39:16 Device Driver Package Install: D-Link Corporation Network adapters
21-07-2013 08:46:54 Installed D-Link DWA-130 Wireless N USB Adapter
21-08-2013 14:17:23 Installed Microsoft Fix it 50357
21-08-2013 17:52:43 Restore Operation
21-08-2013 17:58:15 Restore Operation
21-08-2013 18:33:03 Installed Microsoft Fix it 50199
 
**** End of log ****
 
Farbar Service Scanner Version: 18-08-2013
Ran by violetngoc (administrator) on 21-08-2013 at 23:24:29
Running from "J:\"
Microsoft® Windows Vista™ Home Premium   (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. 
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2006-11-02 02:14] - [2006-11-02 02:46] - 1568256 ____A (Microsoft Corporation) 9397D21939A25DA1BD0ED8DB5BB3C853
 
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2012-07-13 12:28] - [2012-07-13 12:28] - 0265912 ____A (Microsoft Corporation) 0D5AD0E71FF5DDAC5DD2F443B499ABD0
 
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll
[2012-07-13 12:14] - [2012-07-13 12:14] - 0179712 ____A (Microsoft Corporation) ECC9AD72CFC4AB41CF6A9BCC11F9FEF6
 
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 



#6 jhayz

jhayz

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Posted 22 August 2013 - 07:29 PM

Please post the complete Acer model M1100 - Uxxxxx next time or post the direct support link for your drivers. Did it worked before? Have you tried safemode in networking? Try disabling your antivirus protection software and check the difference. Is avast a paid or trial version? Some connection problems points to some antivirus and firewall being corrupted, bugs or recent updates.


Tekken
 


#7 Twinbird

Twinbird
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Posted 22 August 2013 - 09:48 PM

Thank you for the response! Avast was the culprit, my internet is working, network lock was enabled on Avast (network lock blocks all in/out connection). I can't believe I didn't even check avast! I feel like an idiot now! D: Although I have to be honest, I wasn't the one that enabled network lock (didn't even know avast had a feature like that) so it never crossed my mind that it was the problem...



#8 jhayz

jhayz

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Posted 22 August 2013 - 11:54 PM

:thumbup2:


Tekken
 





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