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Possible permissions issue


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#1 pravorf_74

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Posted 21 August 2013 - 08:47 PM

Not sure if this is a permissions, software, or something else.

 

A while back I had a failure with my Norton 360 and was without virus protection and that was after a Windows 8 update that kept crashing IE.  I used MalwareBytes, Spybot, JRT, and Adcleaner to get the uglies off. Now I have problems with importing images from my HP PSC 1350 that I didn't have before all of the virus issues.  Access denied.  Printer & Copier works just not scanner.

 

I also noticed that when I click on a photo in the pictures folder in libraries I get an "invalid value for registry" error.

 

Also, the HP keyboard lost function of the volume keys.

 

Wondering if during the fixes I removed some registry keys or something like that.  Any help would be greatly appreciated.

 

 



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#2 dc3

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Posted 24 August 2013 - 04:25 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 pravorf_74

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Posted 25 September 2013 - 06:05 PM

My apologies for taking so long to reply, I have toddler twins, need I say more, and this isn't something that needs addressed right away, right now its more of a pain and I have worked around it.

 

Here are the results of the minitool box scan:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Kathrine (administrator) on 25-09-2013 at 17:02:34
Running from "C:\Users\Kathrine\Desktop"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/25/2013 05:02:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:02:12 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:01:57 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:01:42 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:01:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:01:12 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:00:57 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:00:42 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:00:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (09/25/2013 05:00:12 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

System errors:
=============
Error: (09/25/2013 04:50:09 PM) (Source: Service Control Manager) (User: )
Description: The Utility ChestService service failed to start due to the following error:
%%2

Error: (09/25/2013 04:39:23 PM) (Source: Service Control Manager) (User: )
Description: The Utility ChestService service failed to start due to the following error:
%%2

Error: (09/23/2013 04:45:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008

Error: (09/23/2013 04:45:14 PM) (Source: Service Control Manager) (User: )
Description: The Utility ChestService service failed to start due to the following error:
%%2

Error: (09/15/2013 00:15:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008

Error: (09/15/2013 00:15:43 PM) (Source: Service Control Manager) (User: )
Description: The Utility ChestService service failed to start due to the following error:
%%2

Error: (09/14/2013 11:30:04 PM) (Source: DCOM) (User: FAMILYPC)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (09/13/2013 08:15:36 PM) (Source: Service Control Manager) (User: )
Description: The Utility ChestService service failed to start due to the following error:
%%2

Error: (09/13/2013 08:15:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:51:10 PM on ?9/?13/?2013 was unexpected.

Error: (09/08/2013 00:16:39 PM) (Source: DCOM) (User: FAMILYPC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}familypcKathrineS-1-5-21-946661810-2871692431-2580576212-1001LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (09/25/2013 05:02:27 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:02:12 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:01:57 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:01:42 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:01:27 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:01:12 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:00:57 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:00:42 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:00:27 PM) (Source: ATIeRecord)(User: )
Description:

Error: (09/25/2013 05:00:12 PM) (Source: ATIeRecord)(User: )
Description:

=========================== Installed Programs ============================

Adobe Reader XI (11.0.03) (Version: 11.0.03)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD VISION Engine Control Center (Version: 2012.0704.2139.36919)
AutoCAD Architecture 2011 - English (Version: 6.5.49.0)
AutoCAD Architecture 2011 Language Pack - English (Version: 18.1.49.0)
Autodesk Material Library 2011 (Version: 2.0.0.49)
Autodesk Material Library 2011 Base Image library (Version: 2.0.0.49)
Autodesk Material Library 2011 Medium Image library (Version: 2.0.0.49)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0704.2139.36919)
Catalyst Control Center InstallProxy (Version: 2012.0704.2139.36919)
Catalyst Control Center Localization All (Version: 2012.0704.2139.36919)
CCC Help Chinese Standard (Version: 2012.0704.2138.36919)
CCC Help Chinese Traditional (Version: 2012.0704.2138.36919)
CCC Help Czech (Version: 2012.0704.2138.36919)
CCC Help Danish (Version: 2012.0704.2138.36919)
CCC Help Dutch (Version: 2012.0704.2138.36919)
CCC Help English (Version: 2012.0704.2138.36919)
CCC Help Finnish (Version: 2012.0704.2138.36919)
CCC Help French (Version: 2012.0704.2138.36919)
CCC Help German (Version: 2012.0704.2138.36919)
CCC Help Greek (Version: 2012.0704.2138.36919)
CCC Help Hungarian (Version: 2012.0704.2138.36919)
CCC Help Italian (Version: 2012.0704.2138.36919)
CCC Help Japanese (Version: 2012.0704.2138.36919)
CCC Help Korean (Version: 2012.0704.2138.36919)
CCC Help Norwegian (Version: 2012.0704.2138.36919)
CCC Help Polish (Version: 2012.0704.2138.36919)
CCC Help Portuguese (Version: 2012.0704.2138.36919)
CCC Help Russian (Version: 2012.0704.2138.36919)
CCC Help Spanish (Version: 2012.0704.2138.36919)
CCC Help Swedish (Version: 2012.0704.2138.36919)
CCC Help Thai (Version: 2012.0704.2138.36919)
CCC Help Turkish (Version: 2012.0704.2138.36919)
ccc-utility64 (Version: 2012.0704.2139.36919)
CyberLink LabelPrint (Version: 2.5.1.5510)
CyberLink Media Suite 10 (Version: 10.0.1.1916)
CyberLink PhotoDirector (Version: 2.0.1.3109)
CyberLink Power2Go 8 (Version: 8.0.1.1902)
CyberLink PowerDirector 10 (Version: 10.0.1.1925)
CyberLink PowerDVD (Version: 10.0.1.4319)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
FARO LS 1.1.406.58 (Version: 4.6.58.2)
GIMP 2.6.10 (Version: 2.6.10)
Google Chrome (Version: 29.0.1547.76)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
Hewlett-Packard ACLM.NET v1.2.0.0 (Version: 1.00.0000)
HP Connected Music (Meridian - installer) (Version: v1.0)
HP Connected Remote (Version: 1.0.1202)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.3.0)
HP Postscript Converter (Version: 3.1.3554)
HP Product Detection (Version: 11.15.0009)
HP Registration Service (Version: 1.0.5976.4186)
HP Support Information (Version: 12.00.0000)
IDT Audio (Version: 1.0.6418.0)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java SE Development Kit 7 Update 25 (64-bit) (Version: 1.7.0.250)
Junk Mail filter update (Version: 16.4.3508.0205)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Norton 360 (Version: 20.4.0.40)
Photo Gallery (Version: 16.4.3508.0205)
PhotoScape
Ralink RT5390R 802.11bgn Wi-Fi Adapter (Version: 5.0.0.0)
RapidFinda (Version: 1.0)
Recovery Manager (Version: 5.5.0.5530)
Spybot - Search & Destroy (Version: 2.1.19)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Updater By SweetPacks 2.0.0.583 (Version: 2.0.0.583)
Utility Chest Toolbar
WD SmartWare (Version: 1.6.4.7)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 5524.84 MB
Available physical RAM: 3819.21 MB
Total Pagefile: 5924.84 MB
Available Pagefile: 4039.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.79 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:910.65 GB) (Free:823.08 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:19.39 GB) (Free:2.39 GB) NTFS
3 Drive e: (SC4DELUXE2) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS
4 Drive f: (WD Unlocker) (CDROM) (Total:0.02 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\FAMILYPC

Administrator            Guest                    Kathrine                

========================= Minidump Files ==================================

No minidump file found

**** End of log ****






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