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Windows 7, No Audio Devices Problem (WindowsAudioEndpointBuilder)


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#1 AlexTu

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Posted 21 August 2013 - 01:15 PM

So this is how the "story" goes. Like a week ago I was using my computer as normal and when I closed it and opened it the next day, I had no sound. I actually didn't notice this until I tried to play a youtube video. Then I noticed I didn't have the speaker icon in the bottom right of my screen next to the clock etc. I tried going to my control panel and opening sound settings but it said that there were no audio devices. I literally spent that day trying to desperately search for a solution, but I found nothing. I don't think the problem is in my soundcard because it's integrated to my MotherDrive (or whatever it's called) and I tried to buy an external usb sound card, and I still had the same problem. No audio devices. What I have now found out is, that when I go to my "services.msc" WindowsAudioEndpointBuilder won't run. And it gives an error which says "Error 193: 0xc1" Also, Windows Audio service has the same problem/error. I have literally tried everything and I saw a topic where you helped someone with a similar problem. Any help would be highly appreciated and also, I have already downloaded the correct drivers and everything is up-to-date.


Edited by AlexTu, 21 August 2013 - 01:16 PM.


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#2 hamluis

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Posted 21 August 2013 - 04:42 PM

Did you uninstall the audio devices in Device Manager...before reinstalling the correct drivers?  Note that I did not ask if you "updated" the drivers.

 

FWIW:  http://www.bleepingcomputer.com/startups/Windows_Audio_Endpoint_Builder-16920.html

 

See http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-193-0xc1-when-trying-to-start-windows-audio/77795eee-56c3-468d-b32c-be5987797dec .

 

Louis


Edited by hamluis, 21 August 2013 - 04:47 PM.


#3 AlexTu

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Posted 22 August 2013 - 09:29 AM

Hey! Thanks for the reply. No I haven't tried doing that. Should I? I mean, does it make a difference? Also that .dll seems about right.


Edited by hamluis, 22 August 2013 - 12:20 PM.
Removed unnecessary quote - Hamluis.


#4 BKSeoul

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Posted 22 August 2013 - 12:01 PM

Yes it can.  Going on the assumption that your driver DLL files have become corrupted some how is that is usually the leading cause for things like what you are describing, you need to delete and remove those corrupted files before running the installer to reload them.  You will have to reboot so make sure anything open is saved and closed first.  To delete the audio driver files, you do this:
 

  1. Click the Start Button in the bottom left corner
  2. In the search text box just above the start button that now shows, type in "Device Manager" without the quotation marks
  3. You should see in the program list in the top left corner of the start menu Device Manager show listed.  Click on it
  4. When the new Device Manager window loads, look for "Sound, Video, and game controllers" with a speaker type icon in the list.  The list should be alphabetical
  5. You should see a small clear arrow next to it you can left click to expand and show the driver currently installed.
  6. Right click the driver and select "Uninstall" from the list.  It will pop up a window asking to confirm that is what you want to do.
  7. Once you say yes and it processes, it will also pop up needing to reboot.  Allow it to reboot.
  8. When Windows reloads it will try to load a generic driver and you may see a window pop up for a few seconds while it does this.  Allow the system to load to a ready state with nothing processing
  9. Now, download the latest drivers from the support website of the computer manufacturer for your model.  Then, run the installer.  It may require a second reboot once the drivers are reloaded
  10. Check and report back if it works now or not.


#5 AlexTu

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Posted 22 August 2013 - 12:38 PM

BKSeoul, Thanks for the reply. I did everything you said and I still get the same errors I did before and I don't have sound :(  



#6 Jaygee61

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Posted 22 August 2013 - 01:51 PM

Maybe check in the BIOS to see if the audio devices somehow got disabled?



#7 AlexTu

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Posted 22 August 2013 - 02:01 PM

Jaygee, I've checked there but I didn't have the settings alot of people are talking about :o is it a problem?



#8 BKSeoul

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Posted 22 August 2013 - 04:28 PM

OK, given that you said it was having issues with a possible windows service, let's do a check on the windows file structure integrity.

 

  1. Go to the start button and click it
  2. In the textbox above the start button, type in "cmd"
  3. When CMD shows in the program list above, right click it and select "Run as Administrator"
  4. A command window will open with a black background and gray lettering.
  5. type in the following - "sfc /scannow" without the quotes and hit enter
  6. It will start a process that will check and verify the windows system files for any corruption and fix anything that it finds
  7. Once completed, if it does not do it automatically, reboot and check again


#9 BKSeoul

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Posted 22 August 2013 - 04:32 PM

If that doesn't work, try a system restore:

Follow these steps to perform a system restore:

http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm

 

Keep in mind that a system restore can take a while to complete depending on your system specifications and how far back it is restoring.  A system restore will not delete any documents or similar types of personal files and will only address system files such as windows updates and drivers.  Be sure to let it process all the way through without interruption.  Also, keep in mind that you want to select a restore point before when the issue began occuring.  Since you are rolling the system back, you will most likely have a few program and or windows updates to re-apply after the fact where needed as well.

 

Post back if this still does not help.



#10 AlexTu

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Posted 24 August 2013 - 05:16 AM

BKSeoul, I tried the System Scan it said something that the files were not able to repair or something like that and it created a text log which says the following:

 

2013-08-24 00:50:13, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-08-24 00:50:14, Info                  CSI    00000001@2013/8/24:07:50:14.707 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef2d3f0ad @0x7fef2ff9849 @0x7fef2fc34e3 @0xffd2e97c @0xffd2d799 @0xffd2db2f)
2013-08-24 00:50:14, Info                  CSI    00000002@2013/8/24:07:50:14.816 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef2d3f0ad @0x7fef3046816 @0x7fef3012aac @0x7fef2fc35b9 @0xffd2e97c @0xffd2d799)
2013-08-24 00:50:14, Info                  CSI    00000003@2013/8/24:07:50:14.863 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef2d3f0ad @0x7fef3718738 @0x7fef3718866 @0xffd2e474 @0xffd2d7de @0xffd2db2f)
2013-08-24 00:50:14, Info                  CBS    Ending TrustedInstaller initialization.
2013-08-24 00:50:14, Info                  CBS    Starting the TrustedInstaller main loop.
2013-08-24 00:50:14, Info                  CBS    TrustedInstaller service starts successfully.
2013-08-24 00:50:14, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2013-08-24 00:50:14, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2013-08-24 00:50:14, Info                  CBS    SQM: Requesting upload of all unsent reports.
2013-08-24 00:50:14, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-08-24 00:50:14, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-08-24 00:50:14, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-08-24 00:50:14, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-08-24 00:50:14, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-08-24 00:50:14, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-08-24 00:50:14, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x15ffba0
2013-08-24 00:50:15, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-08-24 00:50:15, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x210
2013-08-24 00:50:15, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x15fee80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 23064096 (0x015fee20))[gle=0xd0190005]
2013-08-24 00:50:15, Error                 CSI    00000008@2013/8/24:07:50:15.019 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2013-08-24 00:50:16, Info                  CBS    Succesfully flushed NtfsLog.etl
2013-08-24 00:50:16, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2013-08-24 00:50:16, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x15fee80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 23064568 (0x015feff8))[gle=0xd0190005]
2013-08-24 00:50:16, Error                 CSI    0000000a@2013/8/24:07:50:16.501 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2013-08-24 00:50:16, Info                  CBS    Succesfully flushed NtfsLog.etl
2013-08-24 00:50:16, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2013-08-24 00:50:16, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
2013-08-24 00:50:16, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE
 
2013-08-24 00:50:16, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-08-24 00:50:16, Info                  CBS    Startup processing thread terminated normally
2013-08-24 00:50:16, Info                  CSI    0000000d CSI Store 3911584 (0x00000000003bafa0) initialized
2013-08-24 00:50:16, Info                  CBS    Session: 30318750_2460664270 initialized by client WindowsUpdateAgent.
2013-08-24 00:50:16, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2013-08-24 00:50:16, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Superseded
2013-08-24 00:50:16, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed
2013-08-24 00:50:16, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, disposition state from detectParent: Installed
2013-08-24 00:50:16, Info                  CBS    Appl: Evaluating package applicability for package WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed
2013-08-24 00:50:16, Info                  CSI    0000000e@2013/8/24:07:50:16.673 CSI Transaction @0x1553120 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30318750_2460664270:1/"
 
2013-08-24 00:50:16, Info                  CSI    0000000f Pending transaction content must be resolved, cannot begin another transaction yet
2013-08-24 00:50:16, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CSI    00000010@2013/8/24:07:50:16.673 CSI Transaction @0x1553120 destroyed
2013-08-24 00:50:16, Info                  CBS    Failed to get inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to load current component state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to find or add the component family [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to evaluate self update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:16, Error                 CBS    Failed to call external evaluate applicability on package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Update: ActiveX [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2013-08-24 00:50:21, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130823205510.cab.
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414204366 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360366 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360367 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360368 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360369 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360370 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360371 initialized by client WindowsUpdateAgent.
2013-08-24 00:59:01, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-08-24 00:59:01, Info                  CBS    Session: 30318751_3414360372 initialized by client WindowsUpdateAgent.

 

And that continued pretty about 12000 rows down. The system restore gave me some sort of error that it couldn't retrieve some file from that day.

Any help?


Edited by AlexTu, 24 August 2013 - 05:16 AM.


#11 BKSeoul

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Posted 27 August 2013 - 01:31 PM

Hmm, something is up and it is causing windows to process weird.  I would recommend checking here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Follow the instructions and post accorindgly to the stickied posts there to request help.  You may have or had a virus that damaged the system integrity.  They would be best to verify the system is clean and then point you in the right direction.  Sorry to not be more help.






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