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Laptop running slow after virus


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#1 Penguinbear

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Posted 21 August 2013 - 12:07 PM

The laptop had a virus about two years ago which was removed at the time.

The laptop has been in storage until now, but when I got it put it is still Running very slow.

I found this thread via google and followed all the instructions:

http://www.bleepingcomputer.com/forums/t/413532/after-removing-viruscomp-runs-really-slow/

Anyone got any more tips to help it run faster?

Thank you for any help :-)

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#2 hamluis

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Posted 21 August 2013 - 12:40 PM

That topic...was neveer intended to be considered definative guidance for any system other than the one in the topic.  What applies to one system/one topic...may not necessarily apply to a different topic/situation.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 Penguinbear

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Posted 21 August 2013 - 12:56 PM

Here is the toolbox thing... I am still trying to download Speccy - it won't let me get the free one!

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Lou (administrator) on 21-08-2013 at 18:53:44
Running from "C:\Users\Lou\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/21/2013 06:42:48 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/21/2013 06:01:18 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (08/21/2013 05:32:18 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/21/2013 05:22:13 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/21/2013 05:18:18 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\LOU\APPDATA\LOCAL\GOOGLE\TOOLBAR CACHE\7.3.2614.234> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (08/21/2013 05:18:18 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\LOU\APPDATA\LOCAL\GOOGLE\TOOLBAR CACHE\7.3.2614.234> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (08/21/2013 05:18:15 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\LOU\APPDATA\LOCAL\GOOGLE\TOOLBAR CACHE\7.3.2614.234\EN> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (08/21/2013 05:18:14 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\LOU\APPDATA\LOCAL\GOOGLE\TOOLBAR CACHE\7.3.2614.234\EN> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog

Details:
 A device attached to the system is not functioning.   (0x8007001f)

Error: (08/21/2013 05:12:56 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/21/2013 04:51:46 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

System errors:
=============
Error: (08/21/2013 06:46:16 PM) (Source: Service Control Manager) (User: )
Description: 30000Microsoft .NET Framework NGEN v4.0.30319_X86

Error: (08/21/2013 06:43:41 PM) (Source: Service Control Manager) (User: )
Description: Tosrfcom

Error: (08/21/2013 06:43:33 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.8:63331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.7:63331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.6:63331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.6:6331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.5:63331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.5:6331

Error: (08/21/2013 06:42:09 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.4:63331

Microsoft Office Sessions:
=========================
Error: (03/09/2008 03:14:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 1855 seconds with 960 seconds of active time.  This session ended with a crash.

Error: (02/24/2008 10:15:00 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session lasted 3070 seconds with 1620 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2012-02-25 21:11:51.654
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:51.279
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:50.854
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:50.477
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:50.104
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:49.728
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:48.891
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22636_none_b38d4a937f96be60\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:48.509
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22636_none_b38d4a937f96be60\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:48.087
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22636_none_b38d4a937f96be60\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-02-25 21:11:47.714
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22636_none_b38d4a937f96be60\tcpip.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

µTorrent (Version: 1.8.2)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Reader 7.1.0 (Version: 7.1.0)
Adobe Shockwave Player (Version: 10.3.0.24)
Amazon MP3 Downloader 1.0.4
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.2.120)
AVG Free 9.0
Bluetooth Stack for Windows by Toshiba (Version: v5.00.10(T))
Bonjour (Version: 2.0.2.0)
CD/DVD Drive Acoustic Silencer (Version: 2.00.02)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Photo AIO Printer 966
Disney Mix It Plug-in (Version: 1.1)
DVD MovieFactory for TOSHIBA (Version: 5.3)
DVD-RAM Driver (Version: 5.0.0.5)
Google Chrome (Version: 29.0.1547.57)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2614.234)
Google Update Helper (Version: 1.3.21.123)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 9.2.1.5)
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 14.0.8089.726)
K-Lite Codec Pack 3.01 Standard (Version: 3.01)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Digital Image Starter Edition 2006 (Version: 11.0.2018)
Microsoft Digital Image Starter Edition 2006 Editor (Version: 11.0.2018)
Microsoft Digital Image Starter Edition 2006 Library (Version: 11.0.2018)
Microsoft Expression Media 2 SP2 (Version: 2.0.2096.0)
Microsoft Expression Studio 2 (Version: 2.0.133.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher 2003 (Version: 11.0.8173.0)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 1.3.59.0)
Microsoft Silverlight (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Works (Version: 08.05.0818)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XML Parser (Version: 8.20.8730.4)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Orban/Coding Technologies AAC/aacPlus Player Plugin™ 1.0
QuickTime (Version: 7.66.73.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5326)
SMART Board Software (English United Kingdom Language Pack) (Version: 9.5.78.4)
SMART Board Software (Version: 9.5.91.5)
SMART Essentials for Educators (Version: 1.0.40.5)
SUPERAntiSpyware (Version: 5.6.1032)
Synaptics Pointing Device Driver (Version: 9.1.0.0)
System Requirements Lab
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 1.23.0000)
TIPCI (Version: 1.23.0000)
TOSHIBA Assist (Version: 2.00.01)
TOSHIBA ConfigFree (Version: 7.00.22)
TOSHIBA Disc Creator (Version: 2.0.0.0)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.00.00)
TOSHIBA Hardware Setup (Version: 2.00.04STV)
TOSHIBA Manuals (Version: 7.10)
Toshiba Online Product Information (Version: 1.00.0001)
TOSHIBA SD Memory Utilities (Version: 1.6)
TOSHIBA Software Modem
TOSHIBA Supervisor Password (Version: 2.00.04STV)
TOSHIBA Value Added Package (Version: 1.0.7)
TuneUp Utilities 2013 (Version: 13.0.3020.8)
TuneUp Utilities Language Pack (en-GB) (Version: 12.0.3010.4)
TuneUp Utilities Language Pack (en-GB) (Version: 13.0.3020.8)
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB981715)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 (KB980729)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Family Safety (Version: 14.0.8093.805)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.3374)
Windows Movie Maker 2 Winter Fun Pack (Version: 1.0.0)
WinDVD for TOSHIBA (Version: 8.0-B6.108)

========================= Memory info: ===================================

Percentage of memory in use: 85%
Total physical RAM: 1013.31 MB
Available physical RAM: 142.64 MB
Total Pagefile: 3019.62 MB
Available Pagefile: 1678.61 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.02 MB

========================= Partitions: =====================================

1 Drive c: (Vista) (Fixed) (Total:55.66 GB) (Free:14.42 GB) NTFS
2 Drive e: (Data) (Fixed) (Total:54.66 GB) (Free:38.65 GB) NTFS

========================= Users: ========================================

User accounts for \\LOU-PC

Administrator            Guest                    Lou                     

**** End of log ****

 



#4 Penguinbear

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Posted 21 August 2013 - 01:04 PM

Speccy:

 

 

http://speccy.piriform.com/results/CtBTGzes3vFPkSJCm08DTLf



#5 hamluis

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Posted 21 August 2013 - 02:30 PM

Running processes per Speccy include ieuser.exe.

 

http://www.neuber.com/taskmanager/process/ieuser.exe.html

 

Appears to me that you may be infected.

 

<<C:\Program Files\TuneUp Utilities 2013\TuneUpUtilitiesApp32.exe >>
 
TuneUp Utilities 2013 (Version: 13.0.3020.8)
TuneUp Utilities Language Pack (en-GB) (Version: 12.0.3010.4)
TuneUp Utilities Language Pack (en-GB) (Version: 13.0.3020.8)

 
Please...uninstall all Glary software from your system.

 

No critical updates/hotfixes posted since Mar 2013, increased system vulnerability to malware.

 

http://support.microsoft.com/kb/2328240 , run the MS Fixit.

 

Moved from Vista to Am I Infected forum.

 

Louis



#6 Penguinbear

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Posted 21 August 2013 - 02:42 PM

Thank you for your reply. I didn't really Undersand much of it!
The tune up software you mention was installed by my DP today to sort things out... Did he do it wrong?

What is it infected with and how do I fix it?! <I need an idiot's guide as I am pretty clueless with all this).

The laptop is currently doing some check on the c drive that could only be done during windows start up!

#7 Penguinbear

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Posted 21 August 2013 - 03:37 PM

I have run the fix it thing and think it worked okay, although it didn't seem to do much, it said something had been processes i think. I am not sure how I can check it it worked.

#8 Penguinbear

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Posted 22 August 2013 - 06:34 AM

Anyone know what Louis meant? I am not computer savvy enough to Decifer his second post!

#9 Judith1314

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Posted 23 August 2013 - 12:52 AM

Do you mean the thread you pointed, or the steps after download MiniTool Box? I think Louis means you should give him more information after you following the steps he gave. If runs in that way, maybe he can see where the problem is. :)



#10 Penguinbear

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Posted 23 August 2013 - 01:07 AM

Thanks Judith, what information is he after? I ran the ma fix it but couldn't see any changes.

And I am wasn't sure what the link was about of what Glary software is!




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