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trojan.zeroaccess symptoms


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#1 Jo0e

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Posted 21 August 2013 - 08:55 AM

Hello,

  My PC is infected with zero access rootkit. I have run all the typical malware removal programs to remove but some remnants remain. Mbar finds the zero access symptom but cannot remove them. Here is the latest mbar log.  I welcome any advice.

 

Malwarebytes Anti-Rootkit BETA 1.06.1.1005
www.malwarebytes.org

Database version: v2013.08.21.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
JVK :: JVK-LAPTOP [administrator]

8/21/2013 8:21:34 AM
mbar-log-2013-08-21 (08-21-34).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 240538
Time elapsed: 12 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
c:\program files (x86)\google\desktop\install\{b45d7fce-9cef-eeb7-38e6-7f1c60ac7cea}\    (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{b45d7fce-9cef-eeb7-38e6-7f1c60ac7cea}\   \... (Trojan.0Access) -> Delete on reboot.
c:\Program Files (x86)\Google\Desktop\Install\{b45d7fce-9cef-eeb7-38e6-7f1c60ac7cea} (Trojan.0Access) -> Delete on reboot.

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 



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#2 quietman7

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Posted 21 August 2013 - 12:31 PM

ZEROACCESS rootkit is a serious and difficult infection to deal with. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one. Good luck and be patient.
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#3 Jo0e

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Posted 21 August 2013 - 01:34 PM

Will Do. Thanks Quietman.



#4 quietman7

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Posted 21 August 2013 - 02:00 PM

You're welcome.

Log(s) is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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