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BSOD on Startup


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#1 tbone1321

tbone1321

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Posted 21 August 2013 - 08:21 AM

Hello everyone I keep getting random BSOD when I first turn on my computer as soon as I type in my password. I checked inside my mini dump file and it is empty which I thought was weird so there is nothing I can really attach here. Also another problem I have been having which may or may not be the same issue is my computer will freeze up and when it comes back on the mouse pointer will look funny or slow to react. Example: move over text lines and the mouse pointer still looks like the original arrow. If you need any more information please ask.

 

Here is my speccy info on my computer. 

http://speccy.piriform.com/results/BxXZl8ylrVM37ZXqaiJ7fW7

 



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#2 Anshad Edavana

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Posted 21 August 2013 - 08:58 AM

Hi

 

Your primary drive is a Crucial SSD witch is famous for causing BSOD due to buggy firmware. If the system lost connection with the boot drive, writing crash dumps will not be possible and i suspect the SSD became hung during startup. Please follow the below instructions to update the SSD firmware.

 

:step1:  Download firmware update disc image from the below link.

 

       http://www.crucial.com/firmware/m4/070H/ISO_crucial-c400.070H.07.00.zip

 

       Unzip the file to get the ISO.

 

:step2: Burn the disc image to a blank CD using Imgburn.

 

      Download link : http://download.imgburn.com/SetupImgBurn_2.5.8.0.exe

 

      

 

:step3: Boot from the CD to update the firmware. Read the official guide for detailed instructions.

 

      http://www.crucial.com/firmware/m4/070H/Crucial_m4_Firmware_Update_070H.pdf

 

      Once the update is completed, verify the firmware version by reading part 3 of the guide.

 

:step4: Update chipset driver.

 

     SSD requires up to dated SATA controller driver. Download the latest Intel chipset update utility from the below link.

 

     https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility&lang=eng

 

 

Report whether it makes any difference.



#3 Comptech72

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Posted 21 August 2013 - 09:44 AM

When did this computer last work properly.. have you tried booting to the Advance options menu and selecting " Last Known Good Configuration"  or maybe doing a system restore from safe mode with command prompt?






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