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BSOD Win 8


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5 replies to this topic

#1 Duhler

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Posted 21 August 2013 - 12:39 AM

Second time in the past week that its done this, did it to me last thursday and now today, each time I'm loading or playing League of Legends, thinking it could be a heat or memory related?

 

 

 

 - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>3</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2013-08-21T05:06:33.551051600Z" />
  <EventRecordID>3930</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DansGamingRig</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">292</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0xfffffa800863b028</Data>
  <Data Name="BugcheckParameter3">0xb0800000</Data>
  <Data Name="BugcheckParameter4">0x60151</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  </EventData>
  </Event>


 

 

 



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#2 Anshad Edavana

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Posted 21 August 2013 - 04:45 AM

:welcome:  to the Bleeping Computer forum.
 
We need to collect some basic info to analyze and find the reason behind the crashes. So please follow the below steps.
 
:step1: Upload the crash dumps for analysis
 
Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and upload to any free file hosting site of your choice. You may have to disable User Account Control to copy them.
 
   Example file hosting sites :
 
 
 
 
Post the download link to the dumps in next reply.
 
 
:step2: A Speccy report about your system
 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.
 
:step3: A Minitoolbox log
 
  Download Minitoolbox from the below link.
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)

Edited by Anshad Edavana, 21 August 2013 - 04:47 AM.


#3 Duhler

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Posted 21 August 2013 - 11:15 AM

https://app.box.com/s/s6hpcg5onpauhhucr93y

This is the zip of the minidump and 

 

https://app.box.com/s/r97m4ldletj68pdlmlxp

This is the results of the minitoolbox 

 

 

Will upload the speccy once the computer is on for a good hour



#4 Duhler

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Posted 21 August 2013 - 12:30 PM

http://speccy.piriform.com/results/Vl0WNyAMq2Tl7liNbd8gU3t

 

 

Here are the Speccy results



#5 Anshad Edavana

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Posted 21 August 2013 - 01:57 PM

Hi

 

There is only one dump in the zip and it shows STOP 0x124 BSOD.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800863b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321(v=vs.85).aspx

 

This stop code generally indicates a hardware failure though driver issues can cause this in some rare cases. Other than stating there is a fatal hardware error, it doesn't give us any clues to identify the real culprit. So we need to do some general troubleshooting steps to rule out possible problems.

 

:step1: Make sure the system is not over clocked and running on stock voltages. Also disable AMD overdrive function from  AMD vision engine control center.

 

:step2: Update system BIOS.

 

       There is a BIOS update available for your motherboard model. Obtain it from the below link.

 

       http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-990fxa-ud3_v.3.x_fc.exe

 

:step3: Update SSD firmware.

 

      Please download and install Sandisk SSD toolkit to check for firmware updates.

 

      http://mp3support.sandisk.com/SSD_toolkit/ssdtoolkit_installer.exe

 

      Watch the below tutorial and follow the instructions.

 

     

 

:step4: Update AMD drivers.

 

Uninstall all AMD drivers and utilities ( Catalyst control center, AMD vision etc ) from the Control Panel --> Programs first. Make sure all of them are uninstalled and then download the latest drivers from the below links.

 

Chipset : http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

Graphics : http://www2.ati.com/drivers/13-4_win7_win8_64_dd_ccc_whql.exe

 

  

After updating the firmwares and drivers, check how the system works. If the BSOD only happens when playing a specific game, it could be an issue of the game itself. Play other games than League of Legends to stress test the system.



#6 Duhler

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Posted 21 August 2013 - 02:57 PM

Will do all of this now, thank you so much!






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