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Google Redirect Virus - Help!


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3 replies to this topic

#1 ed_grimley

ed_grimley

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  • Local time:12:51 PM

Posted 21 August 2013 - 12:22 AM

Google searches are redirected to phony websites in IE and Chrome. Have tried other tools and failed. SophosAV seems to be compromised (no longer updating).

 

I ran DDS - here are my logs:

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.21.2
Run by HP_Administrator at 0:06:13 on 2013-08-21
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3582.2416 [GMT -5:00]
.
AV: PC Tools Spyware Doctor *Disabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Sophos Anti-Virus *Enabled/Outdated* {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\BitKinex\bitkinexsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\eHome\ehRec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\WINDOWS\system32\imapi.exe
C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files\Google\Update\1.3.21.153\GoogleCrashHandler.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
C:\Program Files\APC\PowerChute Personal Edition\dataserv.exe
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dtmonx.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\twc\medicsp2\bin\sprtcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\PC-Doctor 5 for Windows\PcdSmartMonitor.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Sophos\AutoUpdate\almon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\APC\PowerChute Personal Edition\apcsystray.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://register.hp.com/servlet/WebReg.servlets.ProdReg1Servlet?
 
appID=java_wreg_wreg_genpg&prodOS=029&gwCountry=US&language=en&PURCH_DT_MONTH=08&PURCH_DT_DAY=11&PURCH_DT_YEAR=2006&PROD_SERIAL_ID=MXK6070F1L&application=305&modelID=EL406AA&LF=
 
blue
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: PC Tools Browser Guard: {472734EA-242A-422b-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
uWindows: Load = DTMONX.EXE
BHO: PC Tools Browser Guard BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
BHO: {74F6C5A9-0EAD-4a71-891E-376A838DF1F0} - <orphaned>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Google Dictionary Compression sdch: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: Yontoo: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - c:\program files\yontoo\YontooIEClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - c:\program files\pc tools\pc tools security\bdt\PCTBrowserDefender.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ccleaner] "c:\program files\ccleaner\ccleaner.exe" /AUTO
uRun: [SanDiskSecureAccess_Manager.exe] c:\documents and settings\hp_administrator\application data\sandisk\SanDiskSecureAccess_Manager.exe
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [medicsp2] c:\program files\twc\medicsp2\bin\sprtcmd.exe /P medicsp2
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [PCDrSmartMonitor] "c:\program files\pc-doctor 5 for windows\PcdSmartMonitor.exe" -r
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [Display] c:\program files\apc\powerchute personal edition\DataCollectionLauncher.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb07.exe
mRun: [Sophos AutoUpdate Monitor] c:\program files\sophos\autoupdate\almon.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: &Download with BitKinex - c:\program files\bitkinex\ieext_cp.htm
IE: &Register in BitKinex - c:\program files\bitkinex\ieext_reg.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Free YouTube Download - c:\documents and settings\hp_administrator\application data\dvdvideosoftiehelpers\freeytvdownloader.htm
IE: Free YouTube to iPod Converter - c:\documents and settings\hp_administrator\application data\dvdvideosoftiehelpers\freeyoutubetoipodconverter.htm
IE: Free YouTube to MP3 Converter - c:\documents and settings\hp_administrator\application data\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm
IE: Sothink SWF Catcher - c:\program files\common files\sourcetec\swf catcher\InternetExplorer.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {76c5fb99-dd0a-4186-9e75-65d1bf3da283} - c:\program files\amazon\add to wish list ie extension\run.htm
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - c:\program files\common files\sourcetec\swf catcher\InternetExplorer.htm
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\documents and settings\all users\application data\sophos\web intelligence\swi_ifslsp.dll
Trusted Zone: turbotax.com
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://kuanywhere.ku.edu/CACHE/stc/1/binaries/vpnweb.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1369640187765
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{25283508-F94E-41F2-AF35-AF67933CC85F} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{892900FC-9814-4488-99C0-81491C1EE93D} : DHCPNameServer = 16.92.3.242 16.92.3.243 16.81.3.243 16.118.3.243
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks pro\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - 
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\30.0.1599.10\installer\chrmstp.exe" --configure-user-settings --verbose-logging --
 
system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\a2ykdqst.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - about:home
FF - component: c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\a2ykdqst.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
 
\components\frozen.dll
FF - plugin: c:\documents and settings\all users\application data\visan\plugins\npRLSecurePluginLayer.dll
FF - plugin: c:\documents and settings\all users\application data\visan\reseller2\npRLViewer.dll
FF - plugin: c:\documents and settings\hp_administrator\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdjvu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdrmv2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdsplay.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwmsdrm.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_180.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - ExtSQL: !HIDDEN! 2006-10-07 09:20; {3112ca9c-de6d-4884-a869-9855de68056c}; c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
.
---- FIREFOX POLICIES ----
FF - user.js: extentions.y2layers.installId - c5a2f262-7152-48d8-abfd-1b3fe2e685d5
FF - user.js: extentions.y2layers.defaultEnableAppsList - Buzzdock,Buzzdock,
FF - user.js: extensions.autoDisableScopes - 14
FF - user.js: security.csp.enable - false
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2012-12-2 368616]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2012-12-2 342168]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2012-12-2 909728]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2012-12-2 260760]
R1 PCTSD;PC Tools Spyware Doctor Driver;c:\windows\system32\drivers\PCTSD.sys [2012-12-2 202280]
R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [2011-4-20 155392]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [2011-4-20 24832]
R2 APC Data Service;APC Data Service;c:\program files\apc\powerchute personal edition\dataserv.exe [2012-1-24 21880]
R2 BitKinex;BitKinex File Transfer Service;c:\program files\bitkinex\bitkinexsvc.exe dispatch --> c:\program files\bitkinex\bitkinexsvc.exe DISPATCH [?]
R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\pc tools\pc tools security\bdt\BDTUpdateService.exe [2012-12-2 580728]
R2 HPPECP00;hppecp00;c:\windows\system32\drivers\hppecp00.sys [2007-4-14 42048]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 SAVService;Sophos Anti-Virus;c:\program files\sophos\sophos anti-virus\SavService.exe [2012-8-13 139840]
R2 Sophos Agent;Sophos Agent;c:\program files\sophos\remote management system\ManagementAgentNT.exe [2012-11-9 289856]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;c:\program files\sophos\autoupdate\ALsvc.exe [2013-2-13 237048]
R2 Sophos Message Router;Sophos Message Router;c:\program files\sophos\remote management system\RouterNT.exe [2012-11-9 818240]
R2 Sophos Web Control Service;Sophos Web Control Service;c:\program files\sophos\sophos anti-virus\web control\swc_service.exe [2012-8-13 357400]
R2 sprtsvc_medicsp2;SupportSoft Sprocket Service (medicsp2);c:\program files\twc\medicsp2\bin\sprtsvc.exe [2009-2-27 202280]
R3 PCD5SRVC{085326CB-51A3560A-05010003};PCD5SRVC{085326CB-51A3560A-05010003} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\pc-doc~1\PCD5SRVC.pkms [2005-9-7 21120]
R3 PCTBD;PC Tools Browser Defender Driver;c:\windows\system32\drivers\PCTBD.sys [2012-12-2 62688]
S0 ntcdrdrv;ntcdrdrv;c:\windows\system32\drivers\ntcdrdrv.sys [2007-12-24 13440]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\sophos\sophos anti-virus\SAVAdminService.exe [2012-9-17 216640]
S2 swi_update;Sophos Web Intelligence Update;c:\documents and settings\all users\application data\sophos\web intelligence\swi_update.exe [2012-8-13 1465920]
S3 BULKUSB;Plantronics USB Bulk Driver;c:\windows\system32\drivers\USBPLANT.sys [2002-10-9 10756]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2012-3-9 17792]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2012-3-9 7680]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2012-3-9 21504]
S3 pctplsm;pctplsm;c:\windows\system32\drivers\pctplsm.sys [2012-12-2 68272]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2011-4-19 27064]
S3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2007-7-30 11520]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\pc tools\pc tools security\pctsAuxs.exe [2012-12-2 403416]
S3 sdcfilter;sdcfilter;c:\windows\system32\drivers\sdcfilter.sys [2011-4-20 33696]
S3 sdCoreService;PC Tools Security Service;c:\program files\pc tools\pc tools security\pctsSvc.exe [2012-12-2 1162360]
S3 SophosVirusRemovalTool;Sophos Virus Removal Tool;c:\program files\sophos\sophos virus removal tool\SVRTservice.exe [2012-7-10 151104]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2011-4-20 14976]
.
=============== Created Last 30 ================
.
2013-08-15 08:15:48 -------- d-----w- c:\windows\system32\MRT
2013-07-29 15:19:51 -------- d-----w- c:\program files\VeryPDF PCL Converter v2.6
.
==================== Find3M  ====================
.
2013-08-21 02:09:43 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-21 02:09:43 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-26 02:47:17 920064 ----a-w- c:\windows\system32\wininet.dll
2013-07-26 02:47:13 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-07-26 02:47:12 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2013-07-25 15:52:59 385024 ----a-w- c:\windows\system32\html.iec
2013-07-10 10:37:53 406016 ----a-w- c:\windows\system32\usp10.dll
2013-07-04 03:03:25 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08:30 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-04 07:23:02 562688 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 01:40:45 1876736 ----a-w- c:\windows\system32\win32k.sys
2013-05-28 01:59:37 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2013-05-28 00:41:07 6144 ----a-w- c:\windows\system32\xpsp4res.dll
.
============= FINISH:  0:09:19.81 ===============
 

 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 21 August 2013 - 02:46 AM


Hello ed_grimley

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 25 August 2013 - 07:31 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:01:51 PM

Posted 28 August 2013 - 12:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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