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Computer freezing while browsing some websites with Chrome


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#1 Marth_01

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Posted 20 August 2013 - 07:28 PM

Problem:

  • Infrequently my computer will freeze when surfing using Chrome, like on loading a youtube video.

Computer Specs:

  • OS - Windows 7 Ultimate 64 bit
  • CPU - Intel i7-860
  • MOBO - Gigabyte P55A-UD4P
  • GPU - Nvidia GTX 480
  • RAM - G.Skill 4x4gb
  • SSD - Samsung 840 Pro 256gb

Things I've Tried:

  • sfc /scannow - no errors
  • windows memory diagnostic - no errors
  • network adapter drivers - up to date
  • version of java - up to date
  • version of flash - up to date
  • version of chrome - up to date
  • reinstalled chrome (and extensions adblock and res)

Any ideas on what might be causing the freezes?

Thank you for your time!



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#2 Marth_01

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Posted 20 August 2013 - 10:14 PM

My computer does a hard freeze.  Nothing is responsive, screen is frozen in place and keyboard/mouse do nothing.  Maybe someone will have a suggestion... hmm.



#3 jhayz

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Posted 20 August 2013 - 10:55 PM

Have you tried removing Adblock since the problem is only specific to chrome and not to any browsers?


Tekken
 


#4 Marth_01

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Posted 21 August 2013 - 03:02 PM

I'll try removing the extensions and seeing if I can get it to freeze.  The tough part is that it is infrequent and happens on completely random videos, even ones that previously worked before.



#5 TsVk!

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Posted 21 August 2013 - 05:17 PM

make sure your direct x is up to date too, can cause some funky problems with flash integration...

 

next time it happens though have a look in your event log.



#6 Marth_01

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Posted 21 August 2013 - 07:10 PM

I've looked at my event log, but I'm not sure what is important.  I see the critical system turned off, but there isn't much else since it just freezes instantly.  Perhaps if I post it somehow yall could look through it?



#7 TsVk!

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Posted 21 August 2013 - 07:36 PM

the information you'd be looking for is in the windows applications events...

 

not sure how to copy this log for others to view it. anyone?



#8 jhayz

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Posted 22 August 2013 - 01:34 AM

What's the result after removing/disabling Adblock? To save the event log is by highlighting it then right-click - save selected events. Once prompted where to save, choose desktop.  In the save as type, scroll down to choose *.txt then hit ok.


Tekken
 


#9 Marth_01

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Posted 22 August 2013 - 10:37 PM

Blargh! I haven't removed adblock yet because I want to recreate the freeze and then post the event logs, but the problem hasn't shown up again yet watching many youtube videos and surfing the web for a couple days. It'll freeze again probably in the next day or two and then I'll post logs from 5 min before to 1 min after the freeze (critical shutdown) occurs.  Thank yall for being around, it's good to see an active tech support forum.



#10 jhayz

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Posted 22 August 2013 - 11:36 PM

:thumbup2:


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#11 Marth_01

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Posted 23 August 2013 - 01:45 PM

Okay, I had three freezes last night.  Two on loading a reddit page and one on a youtube video.  Excitedly I would check the event log each time, but there is nothing interesting there.  Sometimes there aren't even any events 5-10 minutes prior to the crash time.  Since I know the issue is chrome specific, I'm going to be try disabling all plugins (pepper flash has caused some people problems) and trying removing all extensions and bringing them back one by one to narrow this down.



#12 jhayz

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Posted 24 August 2013 - 08:55 PM

Monitor your hardware temperature just in case its not part of the problem. Use HWMonitor http://www.cpuid.com/softwares/hwmonitor.html

Have you tried to Ctrl - Alt - Del when the freezing occurs?

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 


Tekken
 


#13 Marth_01

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Posted 25 August 2013 - 01:41 PM

Temperatures must be okay because I've never had a freeze while doing anything important like max/maya/aftereffects rendering or playing WoW, they only happen during chrome loading tabs.
CPU = i7-860 w/ cooler master hyper 212+
GPU = Nvidia GTX 480

 

While idle/browsing:
PCH = 44C (111F)
CPU = 25C (77F)
Cores = 29C (84F) to 43C (109F)
GPU = 75C (167F)

Ctrl+Alt+Del or any other key combos do nada after the freeze.

I've disabled Pepper flash from chrome but not Adobe flash.  So far no freezes, but I'm crossing my fingers!  I'll definitely use that tool if I get another.  Thanks!


Edited by Marth_01, 25 August 2013 - 01:42 PM.


#14 jhayz

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Posted 25 August 2013 - 11:16 PM

Yes, most problem on Chrome topics is Flash content related. :)


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#15 Marth_01

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Posted 26 August 2013 - 01:34 PM

Pepper Flash - Disabled
Macromedia Flash - Enabled
Adblock - Enabled

 

Adblock was reenabled because I was testing isolating pepper flash.

 

Freeze on 8/26/2013 at 1:20:11 PM from loading a youtube video.

Attached is the txt report from MiniToolBox with those selections.

Thanks. Attached File  Result.txt   17.01KB   7 downloads


Edited by Marth_01, 26 August 2013 - 01:35 PM.





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