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Win7 BSOD


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9 replies to this topic

#1 Lynx560

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Posted 20 August 2013 - 05:34 PM

I am experiencing an intermittent BSOD I believe caused by tcpip.sys.

 

Here is my current BlueScreenView txt:

==================================================
Dump File         : 081913-13400-01.dmp
Crash Time        : 8/19/2013 4:46:30 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e622ce
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081913-13400-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/19/2013 4:47:23 PM
==================================================

==================================================
Dump File         : 081913-9531-01.dmp
Crash Time        : 8/19/2013 4:23:26 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e622ce
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081913-9531-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/19/2013 4:24:18 AM
==================================================

==================================================
Dump File         : 081813-11949-01.dmp
Crash Time        : 8/18/2013 9:29:05 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e622ce
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081813-11949-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/18/2013 9:29:57 AM
==================================================

==================================================
Dump File         : 081513-13540-01.dmp
Crash Time        : 8/15/2013 1:52:53 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e622ce
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\081513-13540-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/15/2013 1:53:46 PM
==================================================

==================================================
Dump File         : 080613-14258-01.dmp
Crash Time        : 8/6/2013 5:29:48 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e6420e
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+6420e
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080613-14258-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/6/2013 5:30:51 AM
==================================================

==================================================
Dump File         : 080513-16692-01.dmp
Crash Time        : 8/5/2013 2:05:19 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e6420e
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+6420e
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080513-16692-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 8/5/2013 2:06:30 AM
==================================================

==================================================
Dump File         : 073113-14586-01.dmp
Crash Time        : 7/31/2013 3:41:25 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e6420e
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+6420e
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\073113-14586-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,624
Dump File Time    : 7/31/2013 3:42:39 AM
==================================================

 

 

 

Any help would be appreciated

Lynx560



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#2 Lynx560

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Posted 20 August 2013 - 06:15 PM

Just had another one:

==================================================
Dump File         : 082013-11637-01.dmp
Crash Time        : 8/20/2013 4:06:05 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000001c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`01e622ce
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce
File Description  : TCP/IP Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\082013-11637-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,568
Dump File Time    : 8/20/2013 4:06:56 PM
==================================================

 

 

 



#3 Anshad Edavana

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Posted 20 August 2013 - 11:03 PM

Hi
 
 
We need to collect some basic info to analyze and find the reason behind the crashes. So please follow the below steps.
 
:step1: Upload the crash dumps for analysis
 
Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and upload to any free file hosting site of your choice. You may have to disable UAC to copy them.
 
Example file hosting sites :
 
 
 
 
Post the download link to the dumps in next reply.
 
 
:step2: A Speccy report about your system
 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.
 
:step3: A Minitoolbox log
 
  Download Minitoolbox from the below link.
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)


#4 Lynx560

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Posted 21 August 2013 - 12:35 AM

Thank you for your reply Anshad.

 

Here is the zipped minidump files & Minitoolbox result.txt file:

http://www.sendspace.com/file/yxbqpq

 

Here is the Speccy link:

http://speccy.piriform.com/results/jLsU5n0oQhNJpxmPgFioUUG

 

 

Thanks again,

Lynx560


Edited by Lynx560, 21 August 2013 - 12:43 AM.


#5 Anshad Edavana

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Posted 21 August 2013 - 04:48 AM

Hi

 

Thanks for providing the dumps and logs. I will keep you posted after analyzing those.



#6 Anshad Edavana

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Posted 21 August 2013 - 05:23 AM

Hi

 

Your BSOD issue seems to be probably caused by the kernel mode drivers of Networx.  Please uninstall Networx completely and report how the system works.



#7 Lynx560

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Posted 21 August 2013 - 06:57 AM

I have uninstalled Networx completely & will advise if BSOD happens again.

If none does, I will return & mark this solved.

 

Thank you for your time.



#8 Anshad Edavana

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Posted 21 August 2013 - 07:47 AM

Hi

 

I will be around  :) . Report how the system works after a couple of days.



#9 Lynx560

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Posted 23 August 2013 - 03:57 AM

Almost 48 hours & no more BSOD.

 

This can be marked as solved.

 

Thank you Anshad !



#10 Anshad Edavana

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Posted 23 August 2013 - 04:15 AM

You are welcome mate  :thumbup2:






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