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Can not uninstall Skype


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13 replies to this topic

#1 Bear61

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Posted 20 August 2013 - 09:06 AM

"The system administrator has set policies to prevent this installation" Vista Home Premium.

 

I am trying to uninstall Skype from my control panel and the above statement keeps popping up and won't allow me to remove it. I am the only system administrator and it is the only account on the windows system.

 

Bear.

 

 



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#2 Judith1314

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Posted 20 August 2013 - 09:54 PM

Hello Bear,

 

The first thing you need to make sure is that when you uninstall Skype, does this application has been totally closed?  Then, try to uninstall it with administrator.

 

If it is still unavailable, you can try to delete the installation files directly with its storage path. That may be helpful.



#3 Bear61

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Posted 20 August 2013 - 11:10 PM

Hi Judith,

.

Thanks for your reply and I appreciate your input!

 

Still unable to remove Skype even with your suggestions, the only thing I was able to remove was the desktop icon as before I was not able to do. The computer seems sluggish since installing Skype.


Edited by hamluis, 22 August 2013 - 05:58 AM.
Removed unnecessary quote - Hamluis.


#4 Judith1314

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Posted 21 August 2013 - 10:44 PM

Hi Bear,

 

Sorry about the late reply! Well, have you tried any Uninstall Software to scan and then uninstall? Or, you can uninstall that app from Control Panel --> Programs. Please tell me if your problem solved. Thanks!


Edited by Judith1314, 22 August 2013 - 01:14 AM.


#5 Bear61

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Posted 22 August 2013 - 06:28 AM

Hi Judith, still unsuccessful.

 

Same old message pops up 'The system administrator has set policies to prevent this installation'. I can't understand why it's so difficult to uninstall.

I would be interested to know if anyone else has had this problem with Skype before.



#6 hamluis

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Posted 22 August 2013 - 08:40 AM

I see no instances where that error message...appears when trying to uninstall any program.  Every instance I see is one involving attempted installation.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#7 InadequateInfirmity

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Posted 22 August 2013 - 06:58 PM



 

 
 
If the Skype appears in the program files then I think I know of a way. 
 
Using the Avast Removal Tool for removing stubborn hard to remove files................
 
  • Download aswclear.exe on your desktop
  • aswclear.exe
  • Start Windows in Safe Mode
  • Open (execute) the uninstall utility( Vista Win 7 User's Need to Right Click and Run as Admin.)
  • Locate the file or folder which you would like to remove/delete
  • To Have avast delete the folder you can specify which folder needs deletion by hitting the search button from within the Avast Removal Utility. [...]
  • Go to the C: Drive then Locate the Folder in program files.
  • Left Click the Skype Folder once
  • Select OK
  • Select Un install from within the avast removal tool
  • Select Yes To the Prompt
  • Allow confirmation of Deleted files.
  • X out of the Avast Un install Utility
  • Follow the Prompt To Reboot
  • (Note: Be careful! The content of any folder you choose will be deleted!)
 
 
After the reboot into Normal Mode remove Skype Folder from add remove programs. 
 
 
Although if you have Avast installed on your machine this will remove the Antivirus.
Hopefully this will remove that stubborn file for you as well.

Edited by InadequateInfirmity, 22 August 2013 - 06:59 PM.


#8 buddy215

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Posted 22 August 2013 - 07:30 PM

Suggest you follow Hamlius' suggestion.

If still no solution....boot into safe mode and attempt uninstalling. That way, all of Skype should be inactive if

failing to exit all of Skype is the problem.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 InadequateInfirmity

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Posted 22 August 2013 - 07:58 PM

Suggest you follow Hamlius' suggestion.

If still no solution....boot into safe mode and attempt uninstalling. That way, all of Skype should be inactive if

failing to exit all of Skype is the problem.

 

 

My method will work if it does not then I would be shocked.



#10 Bear61

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Posted 22 August 2013 - 08:48 PM

Thanks guys!

I will attempt to do these steps when I return home from work this evening.



#11 InadequateInfirmity

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Posted 22 August 2013 - 09:26 PM

Fyi what Hamluis is suggesting is to get info from your machine it will not help you remove the program.

He is doing his job as a mod and getting info on your machine which might help another member or himself solve your issue.

 

Buddy215 is basically saying ................

 

I already suggested booting into safemode to remove the program and using another tool to help the process along. :)

 

Edit:

 

To Capitalize from hamluis to Hamluis  :thumbup2:


Edited by InadequateInfirmity, 22 August 2013 - 09:29 PM.


#12 InadequateInfirmity

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Posted 23 August 2013 - 07:07 PM

Any luck un-installing?



#13 Bear61

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Posted 24 August 2013 - 05:20 AM

Hi, I followed Hamlius suggestion and I was able remove Skype from the program files but not the control panel, so I restored the computer to a day earlier of downloading it and it is gone now!

Thank you to all who have helped.

 

Bear.



#14 hamluis

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Posted 24 August 2013 - 07:48 AM

Well...my suggestions would not enabled an uninstall...but regardless of what you did, you seem to have accomplished the desired goal :).

 

Happy computing :).

 

Louis






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