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Tape Drive Showing in Libraries with Red Cross


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#1 revenge-of-the-cream

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Posted 20 August 2013 - 04:06 AM

Hi

My SCSI Dat72 tape drive was replaced and now it shows twice in Libraries with a red cross.

If I look at the properties it says:
"the object identifier does not represent a valid object"
"the snapin's display may be inconsistent with the removable storage service"

If have tried deleting and rebooting but it remains the same.

If I "Scan for hardware changes" in "device manager" it vanishes and a message appears in the event log:
"Event ID 12.  The device 'Quantum DAT Tape Drive' (SCSI\Sequential&Ven_SEAGATE&Prod_DAT____DAT72-000&Rev_A050\6&33f1244d&0&1a0) disappeared from the system without first being prepared for removal."

I think it may be due to being a different firmware version to the previous tape drive.

This looked like the fix but the Hotfix would not run on SP2:
"http://support.microsoft.com/kb/841187/en-us"

I have the latest Quantum driver installed.

 

Its on a Windows 2003 SBS SP2 server.

Any ideas?

Thanks

 



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#2 Sneakycyber

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Posted 07 September 2013 - 01:38 PM

Sorry for the delay. Have you tried completely uninstalling the tape drive and re installing it?


Chad Mockensturm 

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#3 revenge-of-the-cream

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Posted 09 September 2013 - 07:39 AM

Physically or through device manager? 

 

I have uninstalled through device manager and let it reboot but no change.

 

Thanks



#4 Sneakycyber

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Posted 08 October 2013 - 04:53 AM

Sorry for the delay, this thread fell through the cracks. Yes I was meaning uninstall from the device manager. If the hotfix is not installing correctly you should check that you have the latest installer http://support.microsoft.com/kb/942288 v4.5 run the installer update then try the hotfix again


Chad Mockensturm 

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#5 revenge-of-the-cream

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Posted 18 October 2013 - 08:33 AM

I tried to unistall from Device Manager but no joy.

 

I think the hotfix is not compatible with SP2 rather than an installer error.






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