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Basically Frozen Windows 8 Laptop


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7 replies to this topic

#1 momamf

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Posted 19 August 2013 - 06:56 PM

Hi,

I am trying to help my daughter get her laptop running normally again. Less than a week ago, it started freezing up. I can't browse the internet or run any Windows applications without agonizing slowness. When I manage to get the task manager up, it said 100% disk usage. Huh? Ater doing some reading and research, I got into Safe Mode and the problems mostly disappear.  She has Webroot and I've run a scan and system cleanup. No problems there.

 

I do have a little flag in the lower right that says I have 2 PC issues. No internet access while in Safe Mode? I can't get online. I don't know what else to do or try. Help!

 

Frustrated mama!

Angela

 

Laptop details:

Asus K55

Windows 8 (bought Jan 2013)

CPU: A8 - 4500M

HDD: 500G 5400R SATA

RAM DDR3 1600 4 G (added two more at store)



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#2 caperjac

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Posted 19 August 2013 - 07:53 PM

HDD: 500G 5400R SATA

 

 

find out the make of the hard drive and  go to there website and get there dis check utility and check the harddrive for errors


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#3 momamf

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Posted 20 August 2013 - 11:43 AM

Hi,

I'm looking up in her stuff for this information, but if I can't get to any websites, I'm not sure how this will help?

Thanks!



#4 momamf

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Posted 20 August 2013 - 04:31 PM

Hi again,

After talking to Asus, they recommend doing a backup and then factory reset. He thought it was either a bad hard drive or virus. I'm trying to download, very slowly, the rkill program. Oh, he told me the HD was Hitachi, but didn't think the drivers would be the problem?? What about running a utility like Drive Fitness Test?

Thanks.



#5 momamf

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Posted 20 August 2013 - 05:23 PM

Can anyone interpret this?

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/20/2013 04:56:16 PM in x64 mode.
Windows Version: Windows 8

Checking for Windows services to stop:

8/20/2013 04:56:16 PM in x64 mode.
Windows Version: Windows 8

 * No malware services found to stop.

Checking for processes to terminate:

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\ACEngSvr.exe (PID: 4412) [WD-HEUR]

1 proccess terminated!

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
 C:\Users\Brianna\Desktop\rkill\rkill-08-20-2013-05-00-33.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

Checking Windows Service Integrity:

 * No issues found.

 * No issues found.

Searching for Missing Digital Signatures:

Searching for Missing Digital Signatures:

 * No issues found.

 * No issues found.

Checking HOSTS File:

Checking HOSTS File:

 * No issues found.

 * No issues found.

Program finished at: 08/20/2013 05:12:06 PM
Execution time: 0 hours(s), 15 minute(s), and 49 seconds(s)

Program finished at: 08/20/2013 05:12:06 PM
Execution time: 0 hours(s), 15 minute(s), and 49 seconds(s)
 



#6 caperjac

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Posted 21 August 2013 - 07:19 AM

rkill terminated  one process  ACEngSvr.exe

and i searched it and its a legit  Asus process .i reall don't know rkill that well but do use it some times .

 and it would not hurt to run the Drive Fitness Test


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#7 momamf

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Posted 21 August 2013 - 04:58 PM

Trying to run Drive Fitness Test. No drive shows up in the window.  I see this in the Install and User Guide: "WinDFT is not designed to run on your primary operating drive."  What??  But on the download page it says this: "WinDFT is a utility that will quickly test your HGST internal and external hard disk drives as well as all single drive G-Technology products. WinDFT will perform read tests without overwriting customer data. WinDFT also has additional utilities if you need to wipe the disk clean of data."

 

Talked to Asus late yesterday. Rep said that it was probably either malware/virus or hard drive dying. He told me to scan and update. I've done that with WebRoot and Malwarebytes and did the rkill. After that I should do a factory reset.  I haven't done a factory reset, but went back to 8/16/13 and did a restore to that date. Still having problems, though now task mgr says the CPU is higher percentages. Many things just "not responding" and then it goes back after a while.

 

Is the factory reset my only option left?



#8 caperjac

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Posted 22 August 2013 - 05:53 AM

it reads like you scanned for viruses and then did a system restore back to a earlier time ,you could have just reinstall any viruses or trojans by doing this ,it was always recommended to clean the computer of nasties and then delete any system restore so one would not reinfect the computer some day in the future .

 

just want to say you should run rkill and then the scan with malware bytes ,actually i don't think you have virus problem ,but not sure what the problem is .

 

can you post the content of the malwarebytes log that was created after the scan


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