I’d suggest you to run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.
- Turn on or restart the computer.
- Immediately at the Dell logo screen, starting tapping the <F12> key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
- At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press <Enter> to begin the PSA.
- Write down any error codes listed. Reply to us with the error codes.
Also, I would suggest you to boot the system into ‘Advanced options’
(F8 during startup) screen and try booting up the system from ‘Last Known good configuration’.
If you have not altered the hard drive partitions on the system then you can restore the system to factory state by following the link below.
Note: Restoring the original factory image erases ALL existing data.
This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files by contacting a local technician. If you do not back up your personal files, the data will be lost.
Edited by RaviAtDell, 28 August 2013 - 03:38 AM.