Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.If you can please print this topic
it will make it easier for you to follow the instructions and complete all of the necessary steps.
If you are referring to the fist icon on the left that looks like the Firefox browser.
Lets start with this scan.
Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
(Not recommended if you use Chrome to download this .scr file. Use the other options.)
Double click on the DDS
icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.[/list]Please note: You may have to disable any script protection running if the scan fails to run.
Please just paste
the contents of the DDS.txt
log in your next post. DO NOT attach the log.