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Installing Solution Disk For Canon Camera


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#1 vhummel

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Posted 22 April 2006 - 06:12 PM

I am runniing Windows XP home edition
cannot install software for my Canon SD550 camera..
the installation stops shortly after starting with the following message
"1628 error installation failed

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#2 ThorXP

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Posted 22 April 2006 - 08:05 PM

Did you just purchase this Canon Camera brand new?

If you did please to keep your warrantee valid contact Canon tech support. If you do something here that should not be done it might void your warrantee.

Besides Canon knows all of the error messages for its cameras and that makes all of the difference in the world, they are the experts or should be.

#3 vhummel

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Posted 22 April 2006 - 08:15 PM

the disk installed ok on my laptop.
the error is when trying to install on my desktop

#4 Jacee

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Posted 22 April 2006 - 08:19 PM

Have you looked at this link or called Canon?
http://support.microsoft.com/kb/555175/en-us

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#5 jgweed

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Posted 22 April 2006 - 08:20 PM

Here is some information on the Install Shield error message, possible causes, and ways to correct:

http://consumer.installshield.com/kb.asp?id=Q108464

Was this the only error message?

Regards,
John
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#6 Enthusiast

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Posted 23 April 2006 - 12:21 AM

Do you have SP2 and all subsequent critical updates installed on the computer?

There was an update for the Microsoft Installer Engine included in one of the updates and if you do not have it that may be the reason for your problem.

In any case, the link listed by jgweed may be of some help in understanding the problem although Win XP had the installer - but you may need the update.

Go to Windows Updates and download and install any updates it tells you that you need.

Edited by Enthusiast, 23 April 2006 - 12:23 AM.





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