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Viruses on computer...running slow.


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#1 vicktn

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Posted 19 August 2013 - 01:57 AM

Several others regulary use this computer and I feel there are viruses onboard with how slow it goes.

Any help would be appreciated.

 

Thanks so much!



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#2 quietman7

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Posted 19 August 2013 - 02:55 PM


In order to assist you effectively, we need more specific information....please read :
Before you post about a problem, Some simple guidelines

What OS (Windows 7, Vista, XP) are you using?
What issues/symptoms of infection do you have besides slowness?
What actions (security tools, scans have you taken so far?
Did the scans find any threats?
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#3 vicktn

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Posted 19 August 2013 - 04:11 PM

Windows 7 Home Edition

The computer crashes rondomly and popups come up randomly sometimes.

Malwarebytes Anti-Malware was scanned with no conclusion.

Scanned with Symantec Endpoint Protection -- which is always updated on our computer.

Found only tracking cookies.



#4 quietman7

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Posted 19 August 2013 - 06:25 PM


Please download and perform a scan with AdwCleaner by Xplode.
This is a utility which will identity and remove any unknown Toolbars, adware and potential unwanted programs (PUP).

You can refer to these instructions: How To Use AdwCleaner
- A logfile (AdwCleaner.txt) will automatically open in Notepad after each scan has finished.
- The contents of the log file may be confusing.
- Unless you see a program name that you know should not be removed, don't worry about it...just delete what if finds.


Please download Junkware Removal Tool thisisujrt.gif and save it to your Desktop.
  • Close all open programs and shut down any protection/security software now to avoid potential conflicts.
  • Double-click on JRT.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

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#5 vicktn

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Posted 19 August 2013 - 06:58 PM

Well I ran both scans, but after copying (actually cutting) the results from the second scan I tried pasting it here, but accidentally hit copy again, errasing what I had already copied. So basically my result notes are no more. Sorry!



#6 quietman7

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Posted 19 August 2013 - 07:03 PM


Please download and scan with the Kaspersky Virus Removal Tool from one of the following links and save it to your desktop.Be sure to print out and read the instructions provided in:
  • Double-click the setup file (i.e. setup_11.0.0.1245x11_2012_18-23_13_03.exe) to install the utility.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • If you receive a UAC prompt asking if you would like to continue running the program, you should press the Continue button.
  • The required files will be exracted and installed...be patient as this will take a few minutes.
  • At the 'Welcome!' windows, check the box next to I accept the license agreement and click Start.
  • A new window will open with two tabs (Automatic Scan and Manual Disinfection) and two icons on the right.
  • For a more comprehensive (but longer) scan, click the icon which looks like a round gear, Click Scan Scope and place a check mark in the box next to Local Disk (C:).
    System memory, Hidden Startups and Disk boot sector boxes should already be checked by default.
  • Click on the 'Automatic Scan' tab, and click the green Start scanning button to begin.
  • The time to finish and percentage completed will show as the scan is in progress...Important! Do not use the computer during the scan.
  • If no threats are detected, exit the program.
  • If threats are detected, you will be prompted for action: Disinfect, Delete if disinfection failes.
  • Place a checkmark in the Apply to all box, and click Disinfect if the button is active.
  • After the scan finishes, if any threats are left unneutralized in the Scan window (Red exclamation point), click the Neutralize all button.
  • Place a checkmark in the Apply to all box, and click Disinfect if the button is active.
  • If advised that a special disinfection procedure is required which demands system reboot, click the Ok button to close the window.
  • When finished, click the rectanular notepad icon > select Detected threats > click on to highlight and click the Save icon to save the results as a text file...name it avptool.txt).
  • Copy and paste the report results of avptool.txt with any threats detected in your next reply.
  • When finished, follow these instructions on How to uninstall Kaspersky Virus Removal Tool.

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#7 vicktn

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Posted 20 August 2013 - 07:11 AM

No threats found :)



#8 quietman7

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Posted 20 August 2013 - 07:23 AM

Try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
  • If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
  • Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator.
    To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
    • Click the green esetOnline.png button.
    • Read the End User License Agreement and check the box:
    • Check esetAcceptTerms.png.
    • Click the esetStart.png button.
    • Accept any security warnings from your browser and allow the download/installation of any require files.
    • Under scan settings, check esetScanArchives.png and check Remove found threats
    • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
    • Click the Start button.
    • ESET will install itself, download virus signature database updates, and begin scanning your computer.
    • The scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
      If given the option (when threats are found), choose "Quarantine" instead of delete.
    • When the scan completes, push esetListThreats.png
    • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
    • Push the esetBack.png button, then Finish.
    • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.
    Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. Eset's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case.

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#9 vicktn

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Posted 20 August 2013 - 07:49 PM

C:\Users\Carson\AppData\Local\Temp\0+T0PIoz.exe.part    a variant of Win32/Amonetize.H application    cleaned by deleting - quarantined
C:\Users\Carson\AppData\Local\Temp\NoidZOUG.exe.part    a variant of Win32/Amonetize.H application    cleaned by deleting - quarantined
 

 

 



#10 quietman7

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Posted 20 August 2013 - 08:57 PM


How is your computer running now?
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#11 vicktn

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Posted 20 August 2013 - 10:19 PM

Seems better.



#12 quietman7

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Posted 21 August 2013 - 08:04 AM

If there are no more problems or signs of infection, you should Create a New Restore Point (alternate method) to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Click the Start Orb and in the Search box type: Create a restore point.
  • When the System Properties window opens, under the System Protection tab, select the Create... button at the bottom. Give the restore point a name, then click "Create". The new restore point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the newly created Restore Point.

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#13 vicktn

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Posted 21 August 2013 - 06:14 PM

okay, great & Thank You.



#14 quietman7

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Posted 21 August 2013 - 06:17 PM

You're welcome.

:thumbup2: Tips to protect yourself against malware and reduce the potential for re-infection
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