Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Browser redirect virus?


  • This topic is locked This topic is locked
7 replies to this topic

#1 lapierre

lapierre

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:02 AM

Posted 18 August 2013 - 07:28 PM

For the past four days, whenever I use a search engine (Google or Yahoo or Ask.com) to search for and select a topic, the web page that appears is usually an advertisement, not the page I selected.  The advertisements vary from washing machines to mortgage loans to headphones – in other words, a completely different web site from the one I selected.  In fact, when I searched for Bleeping Computer and clicked on the www.bleepingcomputer.com/ link, I was directed instead to http://malware-scan.net/m/anti-malware.php?C=MUSG&sq=bleeping computer&kw=bleeping computer&mt=e&ad=2.
 
I suspect a “redirect” virus is to blame.  My Dell PC has Windows 7, 64-bit.  Following is the action I have taken so far.
  • Restarted the PC numerous times.
  • Ran full system scans with Norton 360 three times.  Detected and removed two tracking cookies.
  • Ran full scans with Malwarebytes three times.  Detected and removed one object on Run 1.
  • Ran full scans with Windows Defender three times.  No objects detected.
  • Ran Kaspersky TDSSKiller three times.  No threats found.
  • Opened “hosts” (c:/windows/system32/drivers/etc/hosts) in Notepad and checked for extraneous entries.  None found.
After all the above, the redirect problem remains as before.
 
Apart from the redirect problem, I have noticed a popup appearing upon startup.  It says that “idqbe32.dll” is missing.  A Microsoft support forum says that this file actually should be missing.  I do not know why I get this popup or if this is related to the redirect problem.
 
I have two other computers, laptops with Windows XP and Windows 7 respectively, connected to the same router.  Their search engines work flawlessly, i.e., no redirect.
 Before this problem started, the only program that I remember downloading within the past month is SumatraPDF (pdf reader) on 7/29/13.  It was judged “safe” by Norton 360 before downloading.
 
Although it seems that ComboFix might solve the redirect problem, I have read the warnings not to use ComboFix unless guided by a helper.  I am willing to try whatever will work and would appreciate your advice.  Thank you.

Edit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:02 AM

Posted 20 August 2013 - 08:05 AM

Thank you for moving this topic to the appropriate forum, Animal.  Sorry, it was my first post.

 

Additional information:  My web browser is Internet Explorer 9.



#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:02 AM

Posted 20 August 2013 - 11:24 AM

Looks like something is hooked in deep. We should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:02 AM

Posted 21 August 2013 - 07:27 PM

boopme,

 

I used the Preparation Guide and just posted a new topic, "Browser redirect virus," with my problem description (along with the dds.txt and attach.txt files) under the Security forum, "Am I infected?  What do I do?"  Thank you for the guidance.

 

lapierre



#5 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:02 AM

Posted 21 August 2013 - 08:07 PM

boopme,

 

Correction:  I believe I posted the new topic in the "Security > Virus, Trojan, Spyware, and Malware Removal Logs" forum, not the "Am I Infected" forum.  At least, that's what I meant to do.

 

lapierre



#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:02 AM

Posted 21 August 2013 - 09:03 PM

I can only see this topic. No other malware topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 lapierre

lapierre
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:03:02 AM

Posted 22 August 2013 - 08:46 AM

boopme,

 

Thank you for the note.  I posted the new topic, "Browser redirect virus," in the Security > Virus, Trojan, Spyware, and Malware Removal Logs forum.   It looks like it actually got posted this time.  Apologies for my error.

 

lapierre



#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:02 AM

Posted 22 August 2013 - 01:15 PM

Ok, Yes it is here
http://www.bleepingcomputer.com/forums/t/505229/browser-redirect-virus/#entry3136845

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users