I suspect a “redirect” virus is to blame. My Dell PC has Windows 7, 64-bit. Following is the action I have taken so far.
- Restarted the PC numerous times.
- Ran full system scans with Norton 360 three times. Detected and removed two tracking cookies.
- Ran full scans with Malwarebytes three times. Detected and removed one object on Run 1.
- Ran full scans with Windows Defender three times. No objects detected.
- Ran Kaspersky TDSSKiller three times. No threats found.
- Opened “hosts” (c:/windows/system32/drivers/etc/hosts) in Notepad and checked for extraneous entries. None found.
Apart from the redirect problem, I have noticed a popup appearing upon startup. It says that “idqbe32.dll” is missing. A Microsoft support forum says that this file actually should be missing. I do not know why I get this popup or if this is related to the redirect problem.
I have two other computers, laptops with Windows XP and Windows 7 respectively, connected to the same router. Their search engines work flawlessly, i.e., no redirect.
Before this problem started, the only program that I remember downloading within the past month is SumatraPDF (pdf reader) on 7/29/13. It was judged “safe” by Norton 360 before downloading.
Although it seems that ComboFix might solve the redirect problem, I have read the warnings not to use ComboFix unless guided by a helper. I am willing to try whatever will work and would appreciate your advice. Thank you.
Edit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal