We're experiencing slow internet speeds even though we're paying extra for the higher speed service (Elite?) through AT&T. It takes forever to download programs on Netflix, & usually it's not HD quality. My son's online games lag sometimes as well.
I'm a bit leery about calling AT&T tech support for assistance b/c I feel I may get a run around, or they may say everything on their end is just fine. What can I do on my end to try & speed up my internet on my own?
On speedtest.net It says "Ping: 104ms; Download Speed: 1.07Mbps; Upload Speed: .34Mbps".
Our modem is a Westell ADSL2+, style MSTATEA. We have a new wireless router--Netgear Model D6200.
Any recommendations of what I can try on my own? Or, any key words/phrases I should use when talking with AT&T Tech support to help them understand my situation, so they'll know what to do on their end to help me?
Do you need any additional info from my end to help diagnose what the problem could be?