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Msn Keeps Crashing


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#1 thenoose

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Posted 22 April 2006 - 04:17 PM

msn messenger 7.5 loads normally, and then after about ten seconds the window closes but the process is still in the processes list (but not in the applications list).
I've tried un- and re-installing it several times and i did a few virus checks and the only thing i found was this error which im not sure is a false alarm or not

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"C:\Windows\system32\jscript.dll
Is the Trojan horse Tr/Small.HR.1"

Edited by thenoose, 22 April 2006 - 06:27 PM.

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#2 Albert Frankenstein

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Posted 23 April 2006 - 08:29 AM

What program is giving you this message regarding jscript.dll? This is a legitimate file in the proper folder, system32. Perhaps you can navigate to this folder and see if two copies of this file exist?

Anyway, try to update your Java.

Start > Control Panel > * > Java (looks like a coffee cup) > Update tab

* in XP you must be in 'Classic View' to see the coffee cup. Look in the right column to switch to classic view.

See if the problem goes away.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 thenoose

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Posted 23 April 2006 - 12:43 PM

thanks but i already had the latest version, and there was only one copy of the file.
the message pops up when i do various things, like for example try to play a video in wmp.

Back to the crashing thing, its not just msn - icq crashes too and so does windows explorer when i use the search function.
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#4 Albert Frankenstein

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Posted 23 April 2006 - 03:38 PM

There is a very real possiblity that you are infected. For help with removing your infection I would like to refer you to the Highjack This (HJT) forum here at BleepingComputer.com:

First: Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

Second: Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait. It can sometimes take a few days for a response. If after 5 days you still have gotten no response, then post a link to your HJT log HERE.

Third: If, after finishing your work with the folks at the HJT forum you have issues with Windows related to the removal of the infection, then come to the other forums and let us help you get your computer back to normal.

You are in good hands! Good luck!
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#5 thenoose

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Posted 26 April 2006 - 03:12 PM

okay, done that, but maybe i can try reinstalling java? How do i do that without doing something stupid?
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#6 Albert Frankenstein

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Posted 26 April 2006 - 04:12 PM

It is best not to make any changes to your computer until asked to do so by whoever ends up helping you in the HJT forum. Making changes makes your log null and outdated. Best just to let it sit and be patient! And for what it's worth, you are doing the right thing as your log has some nasties on it.

LINK to thenoose's HJT log.

Edited by Albert Frankenstein, 26 April 2006 - 04:14 PM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#7 thenoose

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Posted 26 April 2006 - 05:10 PM

okay thanks for the help and the fast replies :thumbsup:
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