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Computer Hanging -- Cannot Locate Cause


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#1 Fuzzlechan

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Posted 18 August 2013 - 10:10 AM

For about two weeks now, I've been having an odd issue with my computer. It will be running fine for awhile, and then it will suddenly freeze for anywhere from 5 seconds to a minute at a time, and then start working again. I've been told that this is called hanging. Searching the internet for the cause of my issue hasn't worked very well, hence why I made an account to post here. If this is in the wrong spot, please let me know. I wasn't quite sure where to post, as I don't know what's causing my issue.

 

- Used the Windows harddisk-check-thing. No errors.

- Used Memtest. No errors after 4 passes.

- Checked core temperatures. Never goes over 40C, even when the hanging occurs.

- Have Task Manager open to check CPU usage. Never goes over 20%, even when the hanging occurs.

- Physical Memory usage is at a constant 40%.

- Still have 20GB of free space on my C: drive, and 663 GB free on my F: drive.

- Ran multiple malware, spyware and virus tests. Nothing came up.

 

I'm not overly knowledgable about the insides of my computer (I program, not build), since my dad built it for me as a Christmas present three years ago. But here are the specs for what I do know.

 

- Windows 7

- Intel I3 processor

- Nvidia Geforce 450 graphics drive

- 4GB of RAM (2 sticks)

 

All drivers are fully up to date. My computer was cleaned out to remove dust about two months ago. Nothing new was installed or removed for at least a week before the freezing started. Since then I've cleared out unnecessary programs (old games and such), but it obviously didn't work. Please give me any advice on fixing the problem, it makes it impossible to do much of anything on my computer!



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#2 hamluis

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Posted 18 August 2013 - 05:34 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 Fuzzlechan

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Posted 18 August 2013 - 06:01 PM

http://speccy.piriform.com/results/K8JIKsXzayd1etlezFo41Mp

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Lorissa (administrator) on 18-08-2013 at 18:55:46
Running from "C:\Users\Lorissa\Documents"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/18/2013 00:11:08 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (08/18/2013 11:29:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (08/17/2013 05:30:48 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (08/17/2013 05:25:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (08/17/2013 05:01:25 PM) (Source: ESENT) (User: )
Description: taskhost (3184) WebCacheLocal: Database recovery/restore failed with unexpected error -1216.

Error: (08/17/2013 05:01:25 PM) (Source: ESENT) (User: )
Description: taskhost (3184) WebCacheLocal: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Users\Lorissa\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.

Error: (08/16/2013 08:19:05 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (08/16/2013 08:13:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (08/15/2013 00:33:26 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).

Error: (08/15/2013 00:28:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (08/18/2013 09:40:32 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!06d7(2648)

Error: (08/18/2013 08:52:15 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/18/2013 08:52:15 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/18/2013 08:52:15 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/18/2013 08:52:15 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/18/2013 08:52:15 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (08/18/2013 08:52:15 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (08/18/2013 08:52:04 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/18/2013 08:52:04 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/18/2013 08:52:04 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.1.3)
Adobe AIR (Version: 1.5.3.9120)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Adobe Stock Photos 1.0 (Version: 001.000.000)
AVG 2013 (Version: 13.0.3211)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
AVG Security Toolbar (Version: 15.5.0.2)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.04)
CraftBukkit
Curse Client (Version: 5.1.1.792)
D3DX10 (Version: 15.4.2368.0902)
GIMP 2.8.0 (Version: 2.8.0)
Google Chrome (Version: 28.0.1500.95)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.153)
Intel® Management Engine Components (Version: 6.0.0.1179)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java SE Development Kit 7 Update 5 (64-bit) (Version: 1.7.0.50)
Java™ 7 Update 5 (64-bit) (Version: 7.0.50)
Java™ SE Development Kit 6 Update 33 (64-bit) (Version: 1.6.0.330)
JavaFX 2.1.1 (64-bit) (Version: 2.1.1)
JavaFX 2.1.1 SDK (64-bit) (Version: 2.1.1)
Kobo (Version: 3.1.5)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.0.161.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 Design Tools ENU (Version: 3.5.5386.0)
Microsoft SQL Server Compact 3.5 ENU (Version: 3.5.5386.0)
Microsoft Visual Basic 2008 Express Edition - ENU
Microsoft Visual Basic 2008 Express Edition - ENU (Version: 9.0.21022)
Microsoft Visual Basic 6.0 Learning Edition
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (Version: 9.0.21022)
Microsoft Web Publishing Wizard 1.53
Microsoft Windows SDK for Visual Studio 2008 Express Tools for .NET Framework (Version: 3.5.21022)
Microsoft Windows SDK for Visual Studio 2008 Express Tools for Win32 (Version: 6.1.5288.17011)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
MinGW-Get version 0.5-beta-20120426-1 (Version: 0.5-beta-20120426-1)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MyFreeCodec
Notepad++ (Version: 6.2.3)
NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)
NVIDIA 3D Vision Driver 320.49 (Version: 320.49)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA GeForce Experience 1.5 (Version: 1.5)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2049)
NVIDIA Update 4.11.9 (Version: 4.11.9)
NVIDIA Update Components (Version: 4.11.9)
Oblivion (Version: 1.00.0000)
Origin (Version: 8.6.0.357)
Paint.NET v3.5.10 (Version: 3.60.0)
Pando Media Booster (Version: 2.3.5.2)
Photo Gallery (Version: 16.4.3505.0912)
PowerISO (Version: 5.7)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.6037)
s3pe - Sims3 Package Editor (Version: 13-0316-1933)
Samsung Kies (Version: 2.5.0.12094_28)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.15.0)
Skype™ 6.6 (Version: 6.6.106)
SpeedFan (remove only)
Steam (Version: 1.0.0.0)
swMSM (Version: 12.0.0.1)
The Sims™ 3 (Version: 1.55.4)
The Sims™ 3 Ambitions (Version: 4.0.87)
The Sims™ 3 Create a World Tool - Beta (Version: 1.16.2)
The Sims™ 3 Generations (Version: 8.0.152)
The Sims™ 3 Island Paradise (Version: 19.0.101)
The Sims™ 3 Late Night (Version: 6.0.81)
The Sims™ 3 Pets (Version: 10.0.96)
The Sims™ 3 Seasons (Version: 16.0.136)
The Sims™ 3 Showtime (Version: 12.0.273)
The Sims™ 3 Supernatural (Version: 15.0.135)
The Sims™ 3 University Life (Version: 18.0.126)
The Sims™ 3 World Adventures (Version: 2.17.2)
TL-WN821N Wireless Utility (Version: 7.0)
TSR Workshop (Version: 2.0.43)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC Runtimes MSI (Version: 9.0.21022)
Ventrilo Client (Version: 3.0.7)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Vizzed Retro Game Room (Version: 1.63.0)
Web Games Player Plugin
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinRAR archiver
World of Warcraft (Version: 5.3.0.17128)
World of Warcraft Public Test (Version: 0.0.0.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 3966.05 MB
Available physical RAM: 1840.61 MB
Total Pagefile: 7930.29 MB
Available Pagefile: 5576.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:100 GB) (Free:20.42 GB) NTFS
3 Drive e: () (Fixed) (Total:100 GB) (Free:52.32 GB) NTFS
4 Drive f: () (Fixed) (Total:731.41 GB) (Free:663.3 GB) NTFS

========================= Users: ========================================

User accounts for \\LORISSA-PC

Administrator            ASPNET                   Guest                   
Lorissa                  UpdatusUser             

 

**** End of log ****

There's what you asked for. The program I was using to check my temperatures, I forget what it was at this point, gave me lower numbers than Speccy.


Edited by hamluis, 19 August 2013 - 10:54 AM.


#4 hamluis

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Posted 19 August 2013 - 11:27 AM

I see nothing definitive...my wild guess would be Adobe Air/Adpbe Reader/// is at the root of many of those error messages reflected in Event Viewer.

 

But that's just a guess, nothing more. 

 

I would uninstall both (and any other unnecessary Adobe applications...and see how the system runs.

 

I would also run the chkdsk /r command from the command prompt...and ensure that Ccleaner is not "cleaning the registry".

 

Louis



#5 Fuzzlechan

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Posted 19 August 2013 - 01:51 PM

I uninstalled any unused Adobe applications, though I need Adobe Reader still. Ccleaner isn't set to automatically clean the registry, though I double checked. And I ran chkdsk and it didn't find any issues.



#6 hamluis

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Posted 22 August 2013 - 09:11 AM

Hanging apps usually leave a trail pointing to the application.

 

I see no such trail from what you have posted...in fact, I see no indication of hanging apps among your errors.

 

Louis






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