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White Screen at Boot on Win 7 PC


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6 replies to this topic

#1 freethnker

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Posted 18 August 2013 - 08:54 AM

The computer I'm trying to fix is having the white screen at logon issue, the same as here: http://www.bleepingcomputer.com/forums/t/493761/windows-7-white-screen-here-it-is-gringo/

 

 

I'm attaching  FRST.txt and Search.txt. All help is greatly appreciated!

 

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#2 gringo_pr

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Posted 18 August 2013 - 08:25 PM


Hello freethnker

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$62c84f77987b450cf5fd00ddcaad417b\n. ATTENTION! ====> ZeroAccess?
HKLM-x32\...\Run: [DATAMNGR] - C:\PROGRA~2\WI3C8A~1\Datamngr\DATAMN~1.EXE [x]
HKU\Marzenka\...\Run: [qcgce2mrvjq91kk1e7pnbb19m52fx] - C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe [62464 2013-08-16] (Valve Corporation) <===== ATTENTION
HKU\Marzenka\...\Policies\system: [WallpaperStyle] 2
HKU\Marzenka\...\Winlogon: [Shell] cmd.exe [344576 2009-07-13] (Microsoft Corporation) <==== ATTENTION
HKU\Marzenka\...\Command Processor: "C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe" <===== ATTENTION!
AppInit_DLLs: C:\PROGRA~3\Wincert\WIN64C~1.DLL C:\PROGRA~2\SEARCH~1\Datamngr\x64\mgrldr.dll    [13824 2013-03-13] ()
AppInit_DLLs-x32: C:\PROGRA~3\Wincert\WIN32C~1.DLL C:\PROGRA~2\SEARCH~1\Datamngr\mgrldr.dll    [11776 2013-03-13] ()
S2 DatamngrCoordinator; C:\Program Files (x86)\Search Results Toolbar\Datamngr\DatamngrCoordinator.exe [4557312 2013-03-13] (Bandoo Media Inc.)
2013-08-16 09:39 - 2013-08-16 09:39 - 02019388 _____ C:\ProgramData\2433f433
2013-08-16 09:39 - 2013-08-16 09:39 - 02019383 _____ C:\Users\Marzenka\AppData\Local\2433f433
2013-08-16 09:39 - 2013-08-16 09:39 - 02019366 _____ C:\Users\Marzenka\AppData\Roaming\2433f433
2013-08-16 09:39 - 2009-10-26 06:12 - 00000000 ____D C:\Users\Marzenka\AppData\Roaming\Skype
C:\$Recycle.Bin\S-1-5-21-488942003-1542325898-2977803689-1001\$62c84f77987b450cf5fd00ddcaad417b
C:\$Recycle.Bin\S-1-5-18\$62c84f77987b450cf5fd00ddcaad417b
C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 freethnker

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Posted 18 August 2013 - 09:33 PM

Gringo, thank you for your help. I was able to successfully boot into windows after running the script you provided. Below are the contents of the fixlog:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 17-08-2013
Ran by SYSTEM at 2013-08-18 21:27:26 Run:1
Running from G:\
Boot Mode: Recovery
==============================================

Content of fixlist:
*****************
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$62c84f77987b450cf5fd00ddcaad417b\n. ATTENTION! ====> ZeroAccess?
HKLM-x32\...\Run: [DATAMNGR] - C:\PROGRA~2\WI3C8A~1\Datamngr\DATAMN~1.EXE [x]
HKU\Marzenka\...\Run: [qcgce2mrvjq91kk1e7pnbb19m52fx] - C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe [62464 2013-08-16] (Valve Corporation) <===== ATTENTION
HKU\Marzenka\...\Policies\system: [WallpaperStyle] 2
HKU\Marzenka\...\Winlogon: [Shell] cmd.exe [344576 2009-07-13] (Microsoft Corporation) <==== ATTENTION
HKU\Marzenka\...\Command Processor: "C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe" <===== ATTENTION!
AppInit_DLLs: C:\PROGRA~3\Wincert\WIN64C~1.DLL C:\PROGRA~2\SEARCH~1\Datamngr\x64\mgrldr.dll    [13824 2013-03-13] ()
AppInit_DLLs-x32: C:\PROGRA~3\Wincert\WIN32C~1.DLL C:\PROGRA~2\SEARCH~1\Datamngr\mgrldr.dll    [11776 2013-03-13] ()
S2 DatamngrCoordinator; C:\Program Files (x86)\Search Results Toolbar\Datamngr\DatamngrCoordinator.exe [4557312 2013-03-13] (Bandoo Media Inc.)
2013-08-16 09:39 - 2013-08-16 09:39 - 02019388 _____ C:\ProgramData\2433f433
2013-08-16 09:39 - 2013-08-16 09:39 - 02019383 _____ C:\Users\Marzenka\AppData\Local\2433f433
2013-08-16 09:39 - 2013-08-16 09:39 - 02019366 _____ C:\Users\Marzenka\AppData\Roaming\2433f433
2013-08-16 09:39 - 2009-10-26 06:12 - 00000000 ____D C:\Users\Marzenka\AppData\Roaming\Skype
C:\$Recycle.Bin\S-1-5-21-488942003-1542325898-2977803689-1001\$62c84f77987b450cf5fd00ddcaad417b
C:\$Recycle.Bin\S-1-5-18\$62c84f77987b450cf5fd00ddcaad417b
C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe
*****************

HKLM\Software\Classes\CLSID\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InprocServer32\\Default => Value was restored successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\DATAMNGR => Value deleted successfully.
HKU\Marzenka\Software\Microsoft\Windows\CurrentVersion\Run\\qcgce2mrvjq91kk1e7pnbb19m52fx => Value deleted successfully.
HKU\Marzenka\Software\Microsoft\Windows\CurrentVersion\Policies\system\\WallpaperStyle => Value deleted successfully.
HKU\Marzenka\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.
HKU\Marzenka\Software\Microsoft\Command Processor\\AutoRun => Value deleted successfully.
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs => Value was restored successfully.
HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs => Value was restored successfully.
DatamngrCoordinator => Service deleted successfully.
C:\ProgramData\2433f433 => Moved successfully.
C:\Users\Marzenka\AppData\Local\2433f433 => Moved successfully.
C:\Users\Marzenka\AppData\Roaming\2433f433 => Moved successfully.
C:\Users\Marzenka\AppData\Roaming\Skype => Moved successfully.
C:\$Recycle.Bin\S-1-5-21-488942003-1542325898-2977803689-1001\$62c84f77987b450cf5fd00ddcaad417b => Moved successfully.
C:\$Recycle.Bin\S-1-5-18\$62c84f77987b450cf5fd00ddcaad417b => Moved successfully.
C:\Users\Marzenka\AppData\Local\Temp\qlpwuyrfkmonjuhkq.exe => Moved successfully.

==== End of Fixlog ====


#4 gringo_pr

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Posted 18 August 2013 - 09:57 PM




Hello freethnker

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 freethnker

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Posted 18 August 2013 - 10:02 PM

Gringo, I appreciate the suggestion. My preferred option for junkware removal is a combination of Malwarebytes and Ccleaner. Everything appears to be running smoothly now.



#6 gringo_pr

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Posted 18 August 2013 - 10:56 PM

Hello freethnker

And that is a good routine to keep but part of what I have removed these tools will help finish the job.

And when those are complete I will be running at least one more tool to insure all is clear


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 23 August 2013 - 09:02 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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