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Posted 18 August 2013 - 06:44 AM
Posted 18 August 2013 - 07:37 AM
to the Bleeping Computer forum.
A freezing issue can be caused by a variety of reasons. I could be either hardware or software but since you already recovered the OS to factory state, i suspect a hardware failure here. Let us test the hardware parts one by one.
Run Dell diagnostics.
Most Dell machines came with a built in diagnostics which offers a basic diagnostic on hardware parts. Although it is not much comprehensive, sometimes helpful in detecting hardware failures.
1. Press F12 during power on to bring the boot menu.
2. Select diagnostics and let it run.
If there are errors detected during the test, report it here. If not, proceed to the next step.
Run memory test using Memtest86+.
1. Download Memtest86+ CD image from the below link.
2. Burn the ISO to a blank CD using Imgburn.
Download link : http://download.imgburn.com/SetupImgBurn_22.214.171.124.exe
3. Boot from the CD and the test will start to execute immediately. For an accurate result, we should run at least 8 passes of memtest. Since it may take a long time to complete, you can let the test run overnight. Stop the test when either the test completes eight or more passes or there are errors detected.
Report the outcome of both tests in next reply.
Edited by Anshad Edavana, 18 August 2013 - 07:37 AM.
Posted 18 August 2013 - 07:38 AM
Two of the common causes would be overheating and bad sectors on your hdd.
You can monitor the temps using the free SpeedFan - Access temperature sensor in your computer
If the problem is overheating, the fix is to open computer up and do a thorough cleaning.
Chkdsk /r can be used to find and repair bad sectors. But you likely won't be able to use that as it can take
a lengthy period of time to run. Check the temps first and if that is not the problem there are options to
check the disk integrity using your CD-ROM drive.
Edited by buddy215, 19 August 2013 - 05:42 AM.
Posted 19 August 2013 - 02:01 AM
Posted 19 August 2013 - 02:05 AM
Posted 19 August 2013 - 03:16 AM
After completing eight passes with Memtest86+, please run a hard drive test using Western digital data lifeguard diagnostics. Check disk may not detect all surface defects. I only consider a hard drive to be good when it passed manufacturer's diagnostic test.
Post the result of HDD and RAM tests in next reply. If both are okay, we can start looking for software issues.
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