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KERNEL_DATA_INPAGE_ERROR


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#1 vitzmuni

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Posted 17 August 2013 - 03:55 PM

Hi guys,
couple of days ago, my brother gave me his computer.
I installed windows 7 and installed some games, hoping finally to be able to play games with my new graphic card.
Every time i launch a game, i recieve this blue screen and windows saves a crashdump and restarts.
I would really appreciate your help.
 
Thanks,
Yaniv.
 
 
==================================================
Dump File         : 081713-27175-01.dmp
Crash Time        : 17/08/2013 22:58:33
Bug Check String  : KERNEL_DATA_INPAGE_ERROR
Bug Check Code    : 0x0000007a
Parameter 1       : fffff6fc`40008a98
Parameter 2       : ffffffff`c000000e
Parameter 3       : 00000000`21803860
Parameter 4       : fffff880`0115393c
Caused By Driver  : ataport.SYS
Caused By Address : ataport.SYS+1e93c
File Description  : ATAPI Driver Extension
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\081713-27175-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 299,872
Dump File Time    : 17/08/2013 23:00:27
==================================================
 

 



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#2 dc3

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Posted 17 August 2013 - 04:24 PM

Try running chkdsk /r

 

Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
 
Type in chkdsk c:/r then press Enter.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 vitzmuni

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Posted 18 August 2013 - 09:12 AM

Hi, 

Thanks for your quick answer.

I did what you told me to and the results were : (see attached image).

in addition, after the restart the following message appeared:

"checking file system on C:

The type of the file system is NTFS.

Volume labe is New Volume.

The volume is clean.

It means that the HDD is okay, right?

 

Thanks a lot,

Yaniv.

Attached Files


Edited by vitzmuni, 18 August 2013 - 09:14 AM.


#4 Anshad Edavana

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Posted 18 August 2013 - 10:03 AM

Hi

 

KERNEL_DATA_INPAGE_ERROR is generally considered as a hardware related BSOD.

 

http://msdn.microsoft.com/en-us/library/windows/hardware/ff559211(v=vs.85).aspx

 

Usual causes : Defective HDD cabling, bad blocks in hard drive and in some cases Rootkit / Bootkit infection. Please try the following steps first.

 

:step1: Replace the HDD Data cable.

 

sata.gif 

 

You can disconnect the optical dive and borrow it's data cable for testing purpose.

 

:step2: Run the HDD manufacturer's diagnostic test.

 

Identify the manufacturer of your hard drive first and run the diagnostic tool they provides.

 

For Seagate , Samsung and Maxtor drives : http://www.seagate.com/support/downloads/item/seatools-win-master/

 

For Western digital drives :  http://support.wdc.com/product/download.asp?groupid=612&sid=3

 

If your hard drive is different, please specify the model number in next reply.



#5 dc3

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Posted 18 August 2013 - 10:07 AM

That error pertains to a hardware failure, this is why I requested the chkdsk /r.  There were no bad sectors found which is promising, but I would like to rule this out by running the manufacturer's diagnostic tool.  In order to do this I will need the name of the manufacturer of your hdd.

 

Another hardware item that should be checked is the RAM.

 

 
1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 
memtest1_zps7be717f5.png

Edited by dc3, 18 August 2013 - 10:08 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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