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BSOD: Win32k.sys PAGE_FAULT_IN_NONPAGED_AREA


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#1 jimipre

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Posted 16 August 2013 - 02:33 PM

I have been working with a win7 consultant here. we ran several memory tests he asked me to post here as the memory looks good.

 

IMMEDIATELY after login into regular or safe mode I get BSOD with the following 

 

Win32k.sys

PAGE_FAULT_IN_NONPAGED_AREA

The blue screen error code is: 0x00000050

 

Other Factors:

 

thru various rescue disks, i can look at my drives and copy files. I have copied everything I need. it is a lenovo, but the only date available on Lenovo rescue is 11months ago, which is when i bought the computer.

 

As far as MS restore goes every restore point has an error. it only gives me about the last 10 dates.

So onless there is MALWARE fix, i will need to return to sept 2012, which is when i bought the computer.

 

I took a look at my registry (no i did not change anything) and the first object that boots is something called r_word or may be reg_word. in that object is a file for win32k.sys.

 

This makes sense as the  "win32k.sys"  is in the wrong area

 

If this object is for Microsoft Word, THEN i can distinctly remember that Word was crashing a lot prior to the attack of the BSODs. one of my rescue disks has a registry editor. What would happen if i where to delete this object that has win32k.sys in it.

 

Before all this started, my pre-loaded ms word got corrupted

 

before i turn the clock back 11 months, is there a malware fix for this

 

 

 



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#2 HelpBot

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Posted 21 August 2013 - 02:35 PM

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#3 etavares

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Posted 25 August 2013 - 01:08 PM

Hi,

 

Usually that error is hardware or driver issues.  Did you make any changes to your hardware or update any drivers immediately before this problem happened?

 

You said you get the error as soon as you log into windows...do you mean as soon as you see the windows splash screen?  Or as soon as you type a password and press Enter?

 

Can you boot to Safe Mode w/ Command Prompt or do you get the same error?

Do you have access to a working computer and a blank USB flash drive?

 

-etavares



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#4 etavares

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Posted 29 August 2013 - 08:13 PM

Still need help?



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#5 jimipre

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Posted 30 August 2013 - 05:14 AM

yes, i still need help.

 

I did a reboot on the lenovo to factory settings, but the same error shut down my Dell Laptop on Aug 18 and there is no rescue button on a dell. After trying various boot rescue products, it is up and running, after chkdisk ran spontaneously. But, what caused the initial crash was win7 service pack 1 update. on August 18. The Win Update control pannel shows that 8 attempts have been made in the last 10 days for Win7 service pack1 to dowload and evertime it does, i get BSOD. I Learned from the Lenovo that you MUST do a system restore on the very next restart or you are screwed. I stop all Win7 updates for now, but i have to eventually do Win7 updates. 

 

What do you suggest?



#6 etavares

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Posted 30 August 2013 - 03:22 PM

Hello, jimipre.
 
Please download BlueScreenView and save it to your desktop.  Extract the ZIP file to your computer, then run BlueScreenView.exe.  
 
After it's done scanning, please select Edit --> Select All from the menu.
Select File --> Save Selected Items and save it to your desktop as BSVLog.txt or a similar name.
Please open the logfile with Notepad copy/paste the contents here.
 
We can see what is causing that error.
 
etavares


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#7 etavares

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Posted 05 September 2013 - 07:48 PM

Still there?  This thread will be closed in 48 hours if there is no reply.



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#8 etavares

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Posted 30 September 2013 - 07:06 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.


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