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Infected with Trojan.ZeroAccess.C


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2 replies to this topic

#1 jhickey

jhickey

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  • Local time:10:52 AM

Posted 16 August 2013 - 12:35 PM

Symantec Endpoint detects it, keeps popping up the detection window over and over, but does not remove it from the computer.  I have uodated endpoints definitions and run a full scan, does not remove it.  I have tried Malwarebytes and Spybot, but they don't seem to detect it.

 

DDS info below and attached.  Grateful for any help with this. - John

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16502  BrowserJavaVersion: 10.13.2
Run by TechAdmin at 13:27:46 on 2013-08-16
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8102.5223 [GMT -4:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Protection *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\Hpservice.exe
C:\windows\system32\vcsFPService.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\windows\system32\WLANExt.exe
C:\Program Files\Broadcom\Broadcom 802.11\WLTRYSVC.EXE
C:\Program Files\Broadcom\Broadcom 802.11\bcmwltry.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\System32\svchost.exe -k NetworkService
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\HpHotkeyMonitor.exe
c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\ifxspmgt.exe
c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\ifxtcs.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Hewlett-Packard\Drive Encryption\EEAgent\MfeEpeHost.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdisrvc.exe
c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\IfxPsdSv.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
C:\windows\SysWow64\ArcVCapRender\uArcCapture.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\windows\system32\wbem\unsecapp.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\sysWOW64\wbem\wmiprvse.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
c:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\taskeng.exe
c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Broadcom\Broadcom 802.11\WLTRAY.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\Drive Encryption\EpePcMonitor.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\QLBController.exe
C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\HP HD Webcam [Fixed]\Monitor.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\windows\system32\taskhost.exe
c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Broadcom\Broadcom 802.11\WLTRAY.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\Drive Encryption\EpePcMonitor.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\QLBController.exe
C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\HP HD Webcam [Fixed]\Monitor.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SavUI.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe
C:\windows\system32\SearchProtocolHost.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe
C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdiSdkHelperx64.exe
C:\windows\system32\igfxext.exe
C:\windows\system32\igfxsrvc.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Windows Internet Explorer provided by Red Thread
uProxyServer = :0
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: File Sanitizer for HP ProtectTools: {3134413B-49B4-425C-98A5-893C1F195601} - C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\IEBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [QLBController] C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\QLBController.exe /start
mRun: [File Sanitizer] C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\CoreShredder.exe
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [NUSB3MON] "c:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [HP HD Webcam [Fixed]_Monitor] C:\Program Files (x86)\HP HD Webcam [Fixed]\monitor.exe
mRun: [HPConnectionManager] c:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
mRun: [HPQuickWebProxy] "c:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
mRun: [IFXSPMGT] "c:\Program Files (x86)\Hewlett-Packard\Embedded Security Software\ifxspmgt.exe" /NotifyLogon
mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-Windows\System: CompatibleRUPSecurity = dword:1
mPolicies-Windows\System: SlowLinkDetectEnabled = dword:1
mPolicies-Windows\System: AddAdminGroupToRUP = dword:1
mPolicies-Windows\System: UserProfileMinTransferRate = dword:3000
mPolicies-Windows\System: SlowLinkTimeOut = dword:120
mPolicies-Windows\System: ProfileUnloadTimeout = dword:15
mPolicies-Windows\System: ProfileDlgTimeOut = dword:10
mPolicies-Windows\System: UserPolicyMode = dword:1
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://secureaccess.oene.com/dana-cached/sc/JuniperSetupClient.cab
TCP: NameServer = 192.168.1.18 192.168.1.19 192.168.1.20
TCP: Interfaces\{13E58FF0-E4AC-4F2F-8AFC-B3903D66E931} : DHCPNameServer = 192.168.1.18 192.168.1.19
TCP: Interfaces\{13E58FF0-E4AC-4F2F-8AFC-B3903D66E931}\4556368675966496 : DHCPNameServer = 192.168.1.18 192.168.1.19 192.168.1.20
TCP: Interfaces\{13E58FF0-E4AC-4F2F-8AFC-B3903D66E931}\65562796A7F6E6D2839303C4D213341434 : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{70409D38-B14F-451A-B050-438E70A49D9E} : DHCPNameServer = 192.168.1.18 192.168.1.19 192.168.1.20
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Notify: DeviceNP - DeviceNP.dll
SSODL: WebCheck - <orphaned>
LSA: Notification Packages =  EpePcNp64 DPPassFilter scecli
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mWinlogon: Userinit = C:\windows\System32\userinit.exe,c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe,
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [HPPowerAssistant] C:\Program Files\Hewlett-Packard\HP Power Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe /hidden
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Broadcom\Broadcom 802.11\WLTRAY.exe
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [MfeEpePcMonitor] "C:\Program Files\Hewlett-Packard\Drive Encryption\EpePcMonitor.exe"
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Logitech Download Assistant] C:\windows\System32\rundll32.exe C:\windows\System32\LogiLDA.dll,LogiFetch
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\windows\System32\ieudinit.exe
.
============= SERVICES / DRIVERS ===============
.
R0 MfeEpePc;MfeEpePc;C:\windows\System32\drivers\MfeEpePc.sys [2011-2-9 168008]
R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2011-3-6 55856]
R1 PersonalSecureDrive;PersonalSecureDrive;C:\windows\System32\drivers\psd.sys [2010-1-26 44576]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-6-26 89600]
R2 HP Power Assistant Service;HP Power Assistant Service;C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe [2011-1-26 131128]
R2 HPFSService;File Sanitizer for HP ProtectTools;C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe [2011-2-7 320000]
R2 hpHotkeyMonitor;hpHotkeyMonitor;C:\Program Files (x86)\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe [2011-1-28 281656]
R2 hpsrv;HP Service;C:\windows\System32\hpservice.exe [2011-5-13 30520]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-6-26 13336]
R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2010-11-29 210896]
R2 McAfee Endpoint Encryption Agent;McAfee Endpoint Encryption Agent;C:\Program Files\Hewlett-Packard\Drive Encryption\EEAgent\MfeEpeHost.exe [2011-2-9 1318912]
R2 PdiService;Portrait Displays SDK Service;C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdisrvc.exe [2011-3-6 113264]
R2 Symantec AntiVirus;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2010-7-1 1832072]
R2 TeamViewer8;TeamViewer 8;C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe [2013-2-4 4308320]
R2 uArcCapture;ArcCapture;C:\Windows\SysWOW64\ArcVCapRender\uArcCapture.exe [2012-6-26 502464]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-6-26 2656280]
R2 vcsFPService;Validity VCS Fingerprint Service;C:\windows\System32\vcsFPService.exe [2011-1-21 3154224]
R3 ARCVCAM;ARCVCAM, ArcSoft Webcam Sharing Manager Driver;C:\windows\System32\drivers\ArcSoftVCapture.sys [2012-6-26 32192]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-12-6 138912]
R3 hpCMSrv;HP Connection Manager 4 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-4-5 1094712]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-10-14 317440]
R3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2012-6-26 174168]
R3 johci;JMicron 1394 Filter Driver;C:\windows\System32\drivers\johci.sys [2012-6-26 26712]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\windows\System32\drivers\nusb3hub.sys [2010-12-10 80384]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\windows\System32\drivers\nusb3xhc.sys [2010-12-10 181248]
R3 SzCCID;USB SmartCard Reader Driver;C:\windows\System32\drivers\SzCCID.sys [2011-1-13 40448]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 DAMDrv;DAMDrv;C:\windows\System32\drivers\DAMDrv64.sys [2011-2-7 63336]
S3 FLCDLOCK;HP ProtectTools Device Locking / Auditing;C:\Windows\SysWOW64\flcdlock.exe [2011-2-3 464480]
S3 HP ProtectTools Service;HP ProtectTools Service;C:\Program Files (x86)\Hewlett-Packard\2009 Password Filter for HP ProtectTools\PTChangeFilterService.exe [2011-1-12 36864]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2013-1-3 19456]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2011-1-15 1116656]
S3 SPUVCbv;SPUVCb Driver Service;C:\windows\System32\drivers\SPUVCBv_x64.sys [2012-6-26 2612728]
S3 StorSvc;Storage Service;C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2013-1-3 57856]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-12-6 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2013-08-16 17:01:07 -------- d-----w- C:\Program Files (x86)\ESET
2013-08-16 16:26:55 27256 ----a-w- C:\windows\System32\drivers\FixZeroAccess.sys
2013-08-15 01:25:12 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-08-15 01:25:02 -------- d-----w- C:\Users\TechAdmin\AppData\Local\Programs
2013-08-15 01:25:02 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2013-08-14 22:31:57 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
2013-08-14 22:31:57 -------- d-----w- C:\ProgramData\Malwarebytes
2013-08-14 22:31:57 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-08-14 05:06:42 1472512 ----a-w- C:\windows\System32\crypt32.dll
.
==================== Find3M  ====================
.
2013-07-25 09:25:54 1888768 ----a-w- C:\windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\windows\SysWow64\WMVDECOD.DLL
2013-07-25 03:37:25 2312704 ----a-w- C:\windows\System32\jscript9.dll
2013-07-25 03:30:49 1392128 ----a-w- C:\windows\System32\wininet.dll
2013-07-25 03:29:41 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2013-07-25 03:28:46 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2013-07-25 03:28:31 599040 ----a-w- C:\windows\System32\vbscript.dll
2013-07-25 03:27:20 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2013-07-25 02:32:35 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-07-25 02:26:10 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2013-07-25 02:25:30 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2013-07-25 02:23:59 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2013-07-25 02:23:58 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2013-07-25 02:22:35 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-07-19 01:58:42 2048 ----a-w- C:\windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2013-07-09 06:03:30 5550528 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-07-09 05:54:22 1732032 ----a-w- C:\windows\System32\ntdll.dll
2013-07-09 05:53:12 243712 ----a-w- C:\windows\System32\wow64.dll
2013-07-09 05:52:52 224256 ----a-w- C:\windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-07-09 05:46:20 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-07-09 05:03:34 3968960 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-07-09 05:03:34 3913664 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-07-09 04:53:47 1292192 ----a-w- C:\windows\SysWow64\ntdll.dll
2013-07-09 04:52:33 663552 ----a-w- C:\windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:33 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2013-07-09 04:52:10 175104 ----a-w- C:\windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-07-09 04:45:07 44032 ----a-w- C:\windows\apppatch\acwow64.dll
2013-07-09 02:49:42 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2013-07-09 02:49:41 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2013-07-09 02:49:39 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2013-07-09 02:49:38 2048 ----a-w- C:\windows\SysWow64\user.exe
2013-07-06 06:03:53 1910208 ----a-w- C:\windows\System32\drivers\tcpip.sys
2013-06-15 04:32:16 39936 ----a-w- C:\windows\System32\drivers\tssecsrv.sys
2013-06-05 03:34:27 3153920 ----a-w- C:\windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\windows\SysWow64\qedit.dll
.
============= FINISH: 13:27:55.31 ===============
 

 

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#2 nasdaq

nasdaq

  • Malware Response Team
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Posted 19 August 2013 - 01:14 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.

Let me know what problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 39,967 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
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Posted 26 August 2013 - 08:41 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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