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Error messages when trying to install or open security software.


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27 replies to this topic

#1 Broni

Broni

    The Coolest BC Computer


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  • Local time:04:59 PM

Posted 16 August 2013 - 03:33 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


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#2 Seasun

Seasun

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Posted 20 August 2013 - 12:19 AM

Thank you Broni. :)

 

Security Check Log

 

 

Results of screen317's Security Check version 0.99.72
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Norton Internet Security
ZoneAlarm Antivirus
ZoneAlarm Firewall
ZoneAlarm Security
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware Professional
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Wise Registry Cleaner 7.83
Java™ 6 Update 20
Java™ 6 Update 3
Java version out of Date!
Adobe Flash Player 11.8.800.94
Mozilla Firefox (23.0.1)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

 

 

 

 

Farbar Service Scanner

 

 

 

Farbar Service Scanner Version: 18-08-2013
Ran by Sylvia (administrator) on 19-08-2013 at 22:17:08
Running from "C:\Documents and Settings\Sylvia\My Documents\BLEEPING COMPUTER"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(10) Tcpip(4)
0x0A00000005000000010000000200000003000000040000000A00000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

 

 

 

Mini Toolbox  Log

 

 

MiniToolBox by Farbar Version: 13-07-2013
Ran by Sylvia (administrator) on 19-08-2013 at 22:20:56
Running from "C:\Documents and Settings\Sylvia\My Documents\BLEEPING COMPUTER"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================


WARNING: Could not obtain host information from machine: [SYLVIA]. Some commands may not be available.
The RPC server is unavailable.



# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : SYLVIA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-13-CE-0F-21-6D



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-12-3F-23-07-50

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, August 19, 2013 9:48:33 PM

Lease Expires . . . . . . . . . . : Tuesday, August 20, 2013 9:48:33 PM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 173.194.37.136, 173.194.37.142, 173.194.37.135, 173.194.37.129
173.194.37.133, 173.194.37.134, 173.194.37.132, 173.194.37.137, 173.194.37.128
173.194.37.130, 173.194.37.131



Pinging google.com [173.194.37.132] with 32 bytes of data:



Reply from 173.194.37.132: bytes=32 time=88ms TTL=51

Reply from 173.194.37.132: bytes=32 time=88ms TTL=51



Ping statistics for 173.194.37.132:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 88ms, Maximum = 88ms, Average = 88ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.138.253.109, 98.139.183.24, 206.190.36.45



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=186ms TTL=43

Reply from 98.139.183.24: bytes=32 time=172ms TTL=43



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 172ms, Maximum = 186ms, Average = 179ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 ce 0f 21 6d ...... Intel® PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
0x3 ...00 12 3f 23 07 50 ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
141.0.11.252 255.255.255.255 192.168.1.1 192.168.1.3 20
192.168.1.0 255.255.255.0 192.168.1.3 192.168.1.3 20
192.168.1.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.3 192.168.1.3 20
224.0.0.0 240.0.0.0 192.168.1.3 192.168.1.3 20
255.255.255.255 255.255.255.255 192.168.1.3 2 1
255.255.255.255 255.255.255.255 192.168.1.3 192.168.1.3 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/14/2013 04:09:16 PM) (Source: SDFSSvc.exe) (User: )
Description: The service process could not connect to the service controller

Error: (08/13/2013 11:52:51 PM) (Source: MsiInstaller) (User: SYLVIA)
Description: The installation of C:\DOCUME~1\ADMINI~1.SYL\LOCALS~1\Temp\nsl16.tmp\kavkis.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (08/12/2013 08:36:57 PM) (Source: MsiInstaller) (User: SYLVIA)
Description: The installation of C:\DOCUME~1\ADMINI~1.SYL\LOCALS~1\Temp\{B4C007D2-B474-476D-B05F-C63C97E5511F}\kss.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (08/12/2013 08:26:02 PM) (Source: MsiInstaller) (User: SYLVIA)
Description: The installation of C:\DOCUME~1\ADMINI~1.SYL\LOCALS~1\Temp\{C9536769-1402-445D-A368-AB57DCB80C2D}\kss.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (08/11/2013 03:55:46 PM) (Source: ioloSystemService) (User: )
Description: Service failed on execute: Access violation at address 00000000. Read of address 00000000

Error: (08/08/2013 04:43:20 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (08/08/2013 04:42:15 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/08/2013 04:40:32 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/08/2013 04:40:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/08/2013 04:40:21 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.


System errors:
=============
Error: (08/19/2013 09:52:10 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Registry Service service terminated unexpectedly. It has done this 1 time(s).

Error: (08/19/2013 09:48:48 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (08/19/2013 09:48:48 PM) (Source: Service Control Manager) (User: )
Description: The avgntflt service failed to start due to the following error:
%%2

Error: (08/19/2013 05:15:33 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccSet_NIS
eeCtrl
Fips
intelppm
SASDIFSV
SASKUTIL
SRTSPX
SymIRON
SYMTDI

Error: (08/19/2013 05:05:03 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Registry Service service terminated unexpectedly. It has done this 1 time(s).

Error: (08/19/2013 05:04:24 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (08/19/2013 05:04:24 PM) (Source: Service Control Manager) (User: )
Description: The avgntflt service failed to start due to the following error:
%%2

Error: (08/19/2013 00:04:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86
ccSet_NIS
eeCtrl
Fips
intelppm
SASDIFSV
SASKUTIL
SRTSPX
SymIRON
SYMTDI

Error: (08/19/2013 00:01:49 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (08/19/2013 00:01:49 PM) (Source: Service Control Manager) (User: )
Description: The avgntflt service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Download Manager (Version: 1.6.2.90)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
AI RoboForm (All Users)
ALPS Touch Pad Driver
Amazon MP3 Downloader 1.0.18 (Version: 1.0.18)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Broadcom Advanced Control Suite 2 (Version: 7.73.01)
Broadcom ASF Management Applications (Version: 5.09.01)
Broadcom Gigabit Integrated Controller (Version: 9.02.06)
CCleaner (Version: 4.04)
C-Major Audio (Version: 42xx)
Conexant D110 MDC V.92 Modem
CopyTrans Suite Remove Only (Version: 2.37)
Dell Driver Download Manager (Version: 2.1.0.0)
Foxit Reader (Version: 6.0.2.413)
Freemake Video Downloader (Version: 3.5.1)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver for Mobile (Version: 6.14.10.4693)
Intel® PROSet/Wireless WiFi Software (Version: 12.04.4000)
iTunes (Version: 11.0.3.42)
Jarte 4.3 (Version: 4.3)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 3 (Version: 1.6.0.30)
K-Lite Codec Pack 6.3.0 (Full) (Version: 6.3.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WinUsb 1.0
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
mProSafe (Version: 9.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.00.3883.8)
mWlsSafe (Version: 9.00.0000)
NetWaiting (Version: 2.5.23)
Norton Internet Security (Version: 20.4.0.40)
Octoshape add-in for Adobe Flash Player
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.15 (Version: 12.15.1748)
SUPERAntiSpyware Professional (Version: 4.33.0.1000)
System Requirements Lab for Intel (Version: 4.5.3.0)
TouchCopy 12 (Version: 12.05)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
VC 9.0 Runtime (Version: 1.0.0)
VLC media player 2.0.7 (Version: 2.0.7)
WebEx Support Manager for Internet Explorer (Version: 6.5.47)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip 11.2 (Version: 11.3.8261)
Wise Registry Cleaner 7.83 (Version: 7.83)
ZoneAlarm Antivirus (Version: 10.2.074.000)
ZoneAlarm Firewall (Version: 10.2.074.000)
ZoneAlarm Security (Version: 10.2.074.000)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 2039.36 MB
Available physical RAM: 424.86 MB
Total Pagefile: 3409.18 MB
Available Pagefile: 1328 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.04 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.26 GB) (Free:4.07 GB) NTFS

========================= Users: ========================================

User accounts for \\SYLVIA

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 Sylvia


**** End of log ****

 

 



#3 Seasun

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Posted 20 August 2013 - 12:37 AM

Please Note: Malawarebytes Anti Rootkit did not produce a log. All it said was: "No Malware Found" and "No Cleanup Needed"

 

 

Malawarebytes Anti Malware Log

 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.19.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Sylvia :: SYLVIA [administrator]

8/19/2013 11:59:23 PM
MBAM-log-2013-08-20 (00-23-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 252366
Time elapsed: 23 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 3
HKCR\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3} (PUP.Optional.Delta.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F3935718-95A6-A3AD-8A37-0C7561AC9DD6} (PUP.Optional.Tarma.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D7764A20-9E10-DC60-48F1-6025545370B4} (PUP.Optional.Tarma.A) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 3
C:\Documents and Settings\Sylvia\Application Data\OpenCandy (PUP.Optional.OpenCandy) -> No action taken.
C:\Documents and Settings\Sylvia\Application Data\OpenCandy\46F8840FAD0047DE919981B9FCF07084 (PUP.Optional.OpenCandy) -> No action taken.
C:\Documents and Settings\Sylvia\Application Data\OpenCandy\5BAADA8156244B449C1477D7D2DF72D0 (PUP.Optional.OpenCandy) -> No action taken.

Files Detected: 6
C:\Documents and Settings\All Users\Application Data\InstallMate\{BC27F164-DA0F-4A00-A8EB-922D67C4D392}\Setup.exe (PUP.Optional.Tarma.A) -> No action taken.
C:\Documents and Settings\All Users\Application Data\InstallMate\{BC27F164-DA0F-4A00-A8EB-922D67C4D392}\TsuDll.dll (PUP.Optional.Tarma.A) -> No action taken.
C:\Documents and Settings\All Users\Application Data\InstallMate\{DF9A42F5-375A-4586-A76D-7F7804796003}\Setup.exe (PUP.Optional.Tarma.A) -> No action taken.
C:\Documents and Settings\All Users\Application Data\InstallMate\{DF9A42F5-375A-4586-A76D-7F7804796003}\TsuDll.dll (PUP.Optional.Tarma.A) -> No action taken.
C:\Documents and Settings\Sylvia\Application Data\OpenCandy\5BAADA8156244B449C1477D7D2DF72D0\OpenCandyU1Dlm.dll (PUP.Optional.OpenCandy) -> No action taken.
C:\Documents and Settings\Sylvia\Application Data\OpenCandy\5BAADA8156244B449C1477D7D2DF72D0\TuneUpUtilities2012_en-US-p2v0.exe (PUP.Optional.OpenCandy) -> No action taken.

(end)



#4 Seasun

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Posted 20 August 2013 - 12:45 AM

Rkill Log

 

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/20/2013 01:39:52 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Firewall Disabled

[HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = dword:00000000

* Reparse Point/Junctions Found (Most likely legitimate)!

* C:\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a => C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492 [Dir]
* C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\Microsoft.Workflow.Compiler\v4.0_4.0.0.0__31bf3856ad364e35 => C:\WINDOWS\WinSxS\MSIL_Microsoft.Workflow.Compiler_31bf3856ad364e35_4.0.0.0_x-ww_97359ba5 [Dir]

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 08/20/2013 01:41:18 AM
Execution time: 0 hours(s), 1 minute(s), and 26 seconds(s)



#5 Broni

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Posted 20 August 2013 - 06:21 PM

p22002970.gif You're running two AV programs and most likely two firewalls, Norton and ZoneAlarm.

You must uninstall one of them.

If Norton use this tool: http://www.majorgeeks.com/files/details/norton_removal_tool.html

 

p22002970.gif Your MBAM log says "No action taken".

Re-run MBAM, fix all issues and post new log.

 

p22002970.gif Uninstall Wise Registry Cleaner.

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes.  If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 Seasun

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Posted 21 August 2013 - 12:22 PM

Thanks Broni.

 

Zone Alarm should not be running on this computer. I used it for a short time a few years ago but, uninstalled it via Windows Add/remove program. There's no file for it in C:/program files or in C:/document and settings. I'd like to completely remove it  and Zune but, I don't know how to.

 

I've uninstalled Wise Registry Cleaner. But, in case this might help in pinpointing the cause of the problems I am having with this computer, I installed Wise registry cleaner just a few days ago, long after I started having problems and I only ran it once.



#7 Seasun

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Posted 21 August 2013 - 07:55 PM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.21.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Sylvia :: SYLVIA [administrator]

8/21/2013 1:57:49 PM
mbam-log-2013-08-21 (13-57-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 252578
Time elapsed: 27 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#8 Broni

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Posted 21 August 2013 - 08:34 PM

Run this tool to remove ZA leftovers: http://download.zonealarm.com/bin/free/support/download/clean.exe

Post new Security Check log.


My Website

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#9 Seasun

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Posted 28 August 2013 - 07:54 PM

Results of screen317's Security Check version 0.99.72  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
 Norton Internet Security    
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware Professional    
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Java™ 6 Update 20  
 Java™ 6 Update 3  
 Java version out of Date!
 Adobe Flash Player     11.8.800.94  
 Mozilla Firefox (23.0.1)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C::  
````````````````````End of Log``````````````````````
 



#10 Broni

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Posted 28 August 2013 - 07:56 PM

Very good :)

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#11 Seasun

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Posted 29 August 2013 - 04:47 PM

AdwCleaner

 

# AdwCleaner v3.001 - Report created 29/08/2013 at 16:14:28
# Updated 24/08/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Sylvia - SYLVIA
# Running from : C:\Documents and Settings\Sylvia\My Documents\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\~0
Folder Deleted : C:\Documents and Settings\All Users\Application Data\InstallMate
Folder Deleted : C:\Documents and Settings\Sylvia\IECompatCache
Folder Deleted : C:\Documents and Settings\Sylvia\Local Settings\Application Data\PutLockerDownloader
Folder Deleted : C:\Documents and Settings\Sylvia\Application Data\AGI
Folder Deleted : C:\Documents and Settings\Sylvia\Application Data\Toolbar4
Folder Deleted : C:\Documents and Settings\Sylvia\Start Menu\Programs\FTDownloader.com
Folder Deleted : C:\Documents and Settings\Sylvia\Application Data\Mozilla\Firefox\Profiles\tshtesp7.default\Extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}
File Deleted : C:\Documents and Settings\Sylvia\Application Data\Mozilla\Firefox\Profiles\tshtesp7.default\searchplugins\safesearch.xml
File Deleted : C:\Documents and Settings\Sylvia\Application Data\Mozilla\Firefox\Profiles\tshtesp7.default\\invalidprefs.js
File Deleted : C:\Documents and Settings\Sylvia\Application Data\Mozilla\Firefox\Profiles\tshtesp7.default\user.js
File Deleted : C:\Documents and Settings\Sylvia\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL
Key Deleted : HKLM\SOFTWARE\Classes\FTDownloader
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@checkpoint.com/FFApi
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0329E7D6-6F54-462D-93F6-F5C3118BADF2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9CFACCB6-2F3F-4177-94EA-0D2B72D384C1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F72841F0-4EF1-4DF5-BCE5-B3AC8ACF5478}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FF7C3CF0-4B15-11D1-ABED-709549C10000}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0329E7D6-6F54-462D-93F6-F5C3118BADF2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9CFACCB6-2F3F-4177-94EA-0D2B72D384C1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F72841F0-4EF1-4DF5-BCE5-B3AC8ACF5478}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FF7C3CF0-4B15-11D1-ABED-709549C10000}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{603C4CC9-5DC6-4C44-873F-8281509DF953}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68B81CCD-A80C-4060-8947-5AE69ED01199}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E6B969FB-6D33-48D2-9061-8BBD4899EB08}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\AGI
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\SBConvert
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\AGI
Key Deleted : HKLM\Software\Iminent
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\Software\Tarma Installer

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v23.0.1 (en-US)

[ File : C:\Documents and Settings\Sylvia\Application Data\Mozilla\Firefox\Profiles\tshtesp7.default\prefs.js ]

Line Deleted : user_pref("aol_toolbar.default.homepage.check", false);
Line Deleted : user_pref("aol_toolbar.default.search.check", false);
Line Deleted : user_pref("extensions.51858f5484266.scode", "(function(){try{if('aol.com,mail.google.com,premiumreports.info,search.babylon.com,search.gboxapp.com'.indexOf(window.self.location.hostname)>-1) return;}c[...]
Line Deleted : user_pref("extensions.BabylonToolbar.prtkDS", 0);
Line Deleted : user_pref("extensions.BabylonToolbar.prtkHmpg", 0);
Line Deleted : user_pref("extensions.adapter@babylontc.com.install-event-fired", true);
Line Deleted : user_pref("extensions.delta.admin", false);
Line Deleted : user_pref("extensions.delta.aflt", "babsst");
Line Deleted : user_pref("extensions.delta.appId", "{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}");
Line Deleted : user_pref("extensions.delta.autoRvrt", "false");
Line Deleted : user_pref("extensions.delta.dfltLng", "en");
Line Deleted : user_pref("extensions.delta.excTlbr", false);
Line Deleted : user_pref("extensions.delta.ffxUnstlRst", true);
Line Deleted : user_pref("extensions.delta.id", "34e59a4c00000000000000123f230750");
Line Deleted : user_pref("extensions.delta.instlDay", "15897");
Line Deleted : user_pref("extensions.delta.instlRef", "sst");
Line Deleted : user_pref("extensions.delta.newTab", false);
Line Deleted : user_pref("extensions.delta.prdct", "delta");
Line Deleted : user_pref("extensions.delta.prtnrId", "delta");
Line Deleted : user_pref("extensions.delta.rvrt", "false");
Line Deleted : user_pref("extensions.delta.smplGrp", "none");
Line Deleted : user_pref("extensions.delta.tlbrId", "base");
Line Deleted : user_pref("extensions.delta.tlbrSrchUrl", "");
Line Deleted : user_pref("extensions.delta.vrsn", "1.8.21.5");
Line Deleted : user_pref("extensions.delta.vrsnTs", "1.8.21.522:29:21");
Line Deleted : user_pref("extensions.delta.vrsni", "1.8.21.5");
Line Deleted : user_pref("extensions.delta_i.babExt", "");
Line Deleted : user_pref("extensions.delta_i.babTrack", "affID=121563&tt=040713_ctrl&tsp=4940");
Line Deleted : user_pref("extensions.delta_i.srcExt", "ss");
Line Deleted : user_pref("extensions.ocr@babylon.com.install-event-fired", true);
Line Deleted : user_pref("sweetim.toolbar.previous.browser.startup.homepage", "");
Line Deleted : user_pref("sweetim.toolbar.scripts.1.domain-blacklist", "");
Line Deleted : user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_DS", "");
Line Deleted : user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_HP", "");
Line Deleted : user_pref("sweetim.toolbar.searchguard.enable", "");

[ File : C:\Documents and Settings\Administrator.SYLVIA\Application Data\Mozilla\Firefox\Profiles\2gq6m3jd.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [7317 octets] - [29/08/2013 16:08:53]
AdwCleaner[R1].txt - [7377 octets] - [29/08/2013 16:13:40]
AdwCleaner[S0].txt - [7470 octets] - [29/08/2013 16:14:28]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7530 octets] ##########

 

 

JRT

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.5 (08.28.2013:1)
OS: Microsoft Windows XP x86
Ran by Sylvia on Thu 08/29/2013 at 16:23:27.15
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\cloud software ltd"



~~~ FireFox

Successfully deleted: [File] C:\user.js
Emptied folder: C:\Documents and Settings\Sylvia\Application Data\mozilla\firefox\profiles\tshtesp7.default\minidumps [2 files]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 08/29/2013 at 16:26:49.81
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.5 (08.28.2013:1)
OS: Microsoft Windows XP x86
Ran by Sylvia on Thu 08/29/2013 at 16:23:27.15
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\cloud software ltd"



~~~ FireFox

Successfully deleted: [File] C:\user.js
Emptied folder: C:\Documents and Settings\Sylvia\Application Data\mozilla\firefox\profiles\tshtesp7.default\minidumps [2 files]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 08/29/2013 at 16:26:49.81
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

ESET

 

C:\Documents and Settings\Sylvia\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\lkcpabeighefedkcnlgepplihgnlaidg\1\51858f54841437.70261089.js    Win32/Adware.MultiPlug.H application    cleaned by deleting - quarantined
 

 

 



#12 Broni

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Posted 29 August 2013 - 06:35 PM

How is computer doing?

 

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


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#13 Seasun

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Posted 30 August 2013 - 06:52 PM

Hi Broni,

 

I am very grateful to you for the assistance you have given me. Things are improving, the error messages seem to have stopped but, CPU still tends to run at 100%...system restore and windows update are still not working.

 

My Norton Internet Security expired yesterday, and I chose not to  renew it for the time being. I have installed free Avast, and I am now looking for a light free firewall...Any recommendation?



#14 Broni

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Posted 30 August 2013 - 08:03 PM

Windows firewall is perfectly fine.

 

Make sure to use this tool to remove all Norton's leftovers: http://www.majorgeeks.com/files/details/norton_removal_tool.html

 

What happens when you try to use system restore ( do NOT use it now) or Windows updates?

Any errors?

 

As for CPU usage....

 

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
 

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


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#15 Seasun

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Posted 30 August 2013 - 08:21 PM

Hi Broni,

 

I am unable to install Java. This is the message I am getting:

 

"The windows installer service could not be accessed..." 






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