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Failed resetting windows update with windows update automated troubleshooter


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#1 eptesicus

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Posted 15 August 2013 - 02:28 PM

I recently came across a problem where this troubleshooter says my windows update is missing or corrupt. Is there anything wrong with my computer?

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#2 sflatechguy

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Posted 15 August 2013 - 08:45 PM

Your firewall settings may be blocking Windows Updates, or because the proxy override settings are incorrect:

http://support.microsoft.com/kb/900936

http://support.microsoft.com/kb/883821 (scroll down for the Fixit for the 0x8024402C error code you received, or instructions on how to fix it yourself)

 

#3 dc3

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Posted 16 August 2013 - 09:34 AM

This program can repair some update problems.

 

 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb startorb_zps06e1f985.png.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

Edited by dc3, 16 August 2013 - 09:47 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 eptesicus

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Posted 19 August 2013 - 01:48 AM

Thanks for the help I hope I'm not too late sending this next post here is the log:

   Running Repair Under System Account
Starting Repairs...
   Start (19/08/2013 2:20:29 AM)

Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (19/08/2013 2:20:29 AM)
   Running Repair Under Current User Account
   Done (19/08/2013 2:20:32 AM)

Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (19/08/2013 2:20:32 AM)
   Running Repair Under System Account
   Done (19/08/2013 2:21:24 AM)

Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (19/08/2013 2:21:24 AM)
   Running Repair Under System Account
   Done (19/08/2013 2:21:51 AM)

Register System Files
   Start (19/08/2013 2:21:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:22:12 AM)

Repair WMI
   Start (19/08/2013 2:22:12 AM)
   Running Repair Under Current User Account
Invalid Global Switch.

Invalid Global Switch.

   Running Repair Under System Account
Invalid Global Switch.

Invalid Global Switch.

   Done (19/08/2013 2:23:35 AM)

Repair Windows Firewall
   Start (19/08/2013 2:23:35 AM)
   Running Repair Under Current User Account
The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Running Repair Under System Account
The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Done (19/08/2013 2:24:09 AM)

Repair Internet Explorer
   Start (19/08/2013 2:24:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:24:28 AM)

Repair MDAC/MS Jet
   Start (19/08/2013 2:24:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:24:34 AM)

Repair Hosts File
   Start (19/08/2013 2:24:34 AM)
   Running Repair Under System Account
   Done (19/08/2013 2:24:37 AM)

Remove Policies Set By Infections
   Start (19/08/2013 2:24:37 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:24:42 AM)

Repair Icons
   Start (19/08/2013 2:24:42 AM)
   Running Repair Under System Account
Could Not Find C:\Users\J\AppData\Local\IconCache.db.bak
Could Not Find C:\Users\J\AppData\Local\IconCache.db
   Done (19/08/2013 2:24:44 AM)

Repair Winsock & DNS Cache
   Start (19/08/2013 2:24:44 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:24:57 AM)

Repair Proxy Settings
   Start (19/08/2013 2:24:57 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:01 AM)

Repair Windows Updates
   Start (19/08/2013 2:25:01 AM)
   Running Repair Under Current User Account
The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.

The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Running Repair Under System Account
The Cryptographic Services service is not started.

More help is available by typing NET HELPMSG 3521.

The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.

The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Done (19/08/2013 2:25:12 AM)

Repair CD/DVD Missing/Not Working
   Start (19/08/2013 2:25:12 AM)
   Done (19/08/2013 2:25:13 AM)

Repair Volume Shadow Copy Service
   Start (19/08/2013 2:25:13 AM)
   Running Repair Under Current User Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

   Running Repair Under System Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

The Microsoft Software Shadow Copy Provider service is not started.

More help is available by typing NET HELPMSG 3521.

   Done (19/08/2013 2:25:19 AM)

Repair MSI (Windows Installer)
   Start (19/08/2013 2:25:19 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:28 AM)

Repair bat Association
   Start (19/08/2013 2:25:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:33 AM)

Repair cmd Association
   Start (19/08/2013 2:25:33 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:37 AM)

Repair com Association
   Start (19/08/2013 2:25:37 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:42 AM)

Repair Directory Association
   Start (19/08/2013 2:25:42 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:47 AM)

Repair Drive Association
   Start (19/08/2013 2:25:47 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:52 AM)

Repair exe Association
   Start (19/08/2013 2:25:52 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:25:56 AM)

Repair Folder Association
   Start (19/08/2013 2:25:56 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:01 AM)

Repair inf Association
   Start (19/08/2013 2:26:01 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:06 AM)

Repair lnk (Shortcuts) Association
   Start (19/08/2013 2:26:06 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:10 AM)

Repair msc Association
   Start (19/08/2013 2:26:10 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:15 AM)

Repair reg Association
   Start (19/08/2013 2:26:15 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:20 AM)

Repair scr Association
   Start (19/08/2013 2:26:20 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:24 AM)

Repair Windows Safe Mode
   Start (19/08/2013 2:26:24 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:29 AM)

Repair Print Spooler
   Start (19/08/2013 2:26:29 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:42 AM)

Restore Important Windows Services
   Start (19/08/2013 2:26:42 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:47 AM)

Set Windows Services To Default Startup
   Start (19/08/2013 2:26:47 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (19/08/2013 2:26:51 AM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done (19/08/2013 2:26:51 AM)
   Total Repair Time: 00:06:22


...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under System Account
 



#5 sflatechguy

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Posted 19 August 2013 - 04:00 AM

Your Windows Update, Cryptographic Services, Volume Shadow Copy service and Background Intelligent Transfer Service are still not starting. You can try going to the Start menu and types services.msc in the search bar. Look for the four services listed above; in each case, right click, go to Properties, and under the General tab make sure all three services are set to Automatic. Click the Start button to get them running. In some cases, you may have to click Stop, wait, and then click Start to get them running. Then click OK to close the Properties window.

Have you had any malware issues lately? If the above fails to get those services started, you may have larger issues, like a virus.



#6 eptesicus

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Posted 19 August 2013 - 12:54 PM

I tried changing to automatic on all of those... some seem to be already automatic and started but every time i restart it reverts back to what it was before. weird... I even tried to do another session with windows repair (all in one) but it always seem to be the same in the logs.I might have a virus according to what you said sflatechguy anyhow thanks for the tip

#7 sflatechguy

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Posted 19 August 2013 - 01:04 PM

Based on the behavior you just described, I'd say that's almost certainly due to malware. Have the forum moderator transfer this over to the Am I infected forum.



#8 eptesicus

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Posted 20 August 2013 - 07:43 AM

Any clue when the mod is going to transfer to the am i infected forum? its almost a day now... sorry if i asked a dumb question its just that its my first few days fresh from not using any forum



#9 dc3

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Posted 20 August 2013 - 08:06 AM

Based on the behavior you just described, I'd say that's almost certainly due to malware. Have the forum moderator transfer this over to the Am I infected forum.

 

Please notice that there is a Report option located in the lower right corner of a post.  Use this to report a topic that has a problem or should be relocated. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 eptesicus

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Posted 20 August 2013 - 01:12 PM

 

Based on the behavior you just described, I'd say that's almost certainly due to malware. Have the forum moderator transfer this over to the Am I infected forum.

 

Please notice that there is a Report option located in the lower right corner of a post.  Use this to report a topic that has a problem or should be relocated. :thumbup2:

 

Thanks alot for yur help I never knew how to do that






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