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3 replies to this topic

#1 d4102

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Posted 14 August 2013 - 05:49 PM

Hello,

 

I have a toshiba laptop with windows 7 when i start the computer it goes to my log in and then when i click on it the screen goes white i have tried starting in safe mode and it ends up restarting computer and doing same thing i also tried disc repair and it keeps asking for a username and password which i don't have because i never set one up i did buy this laptop new any help would be appreciated.

 



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#2 dicke

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Posted 14 August 2013 - 09:33 PM

Hi,

Do yoou have the installation disk(s)? Can you boot from that disk? If so, will it allow you to do a startup repair?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 sflatechguy

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Posted 15 August 2013 - 12:20 PM

If you leave the computer running for a while with the white screen, do you get any error messages or messages? And when you say you tried disc repair, what exactly did you do?



#4 dc3

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Posted 16 August 2013 - 10:02 AM

Usually this type of problem is connectivity issue or a failed backlight or inverter.

 

This is a comprehensive article for troubleshooting these problems which can be found here.

 

There is a video which shows one of the possible connectivity issue and its repair, you can watch it here.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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