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Laptop is infiltrated


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#1 FrogMaven

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Posted 14 August 2013 - 01:12 PM

Hi Everbody:

 

I'm new here, and I found this site while googling about how to fix my laptop issues. I'm very hopeful that somebody here can give me guidance.

 

I have an HP running Windows 7.  It has never kept correct time or date, and does not hold the adjustments I make.

 

That's problem one.  More serious problems as follows:

 

1.  Something called "WhiteSmoke New Customized Web Search" appeared in my upper left right hand search window and I cannot deinstall it.  I get popups evertime I log on - "Weight Loss" "Clean Your Computer" "Dump Obama" and so on.  I cannot get rid of any of this stuff.

 

2.  Since yesterday, I can no longer log into either of my facebook accounts - when I try, words appear in a columnar fashion on the left of the screen.

 

3.  Email is strange as well - nature of conversations has changed to odd lines within email, and most recent mail is not appearing at the top.

 

All in all, everything is a mess.  Can anybody assist me in getting my computer back to normal?  I do run Nortons, but they don't seem able to solve these issues.

 

4.  Just added Skype which possibly caused the Facebook issues, not sure.

 

Thank you in advance for any and all help and suggestions.

Best,

FrogMaven



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#2 boopme

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Posted 14 August 2013 - 03:07 PM

Hello FrogMaven

The WhiteSmoke web site indicates it has worked in the field of English writing technologies since 2002 with a focus on products that enhance and correct grammar, spelling, and writing style. They also provide translation software and other other specialized English writing tools. These all appear to be legitimate programs. However, many users have reported they did not know how WhiteSmoke was downloaded or installed so its most likely being bundled with other software that is downloaded. The WhiteSmoke web site acknowledges they make their technology available through other channels, such as a browser-based text editor, and specialized OEM versions designed for integration with third party service providers. Malwarebytes' Anti-Malware added PUP.WhiteSmoke to its detection database in November 2010.

The web site says the software can be removed through Add/Remove Programs or Programs and Features if using Vista/Windows 7 so check there first, highlight anything with the name "Whitesmoke", select Remove and restart the computer normally.

From our investigation and dealings with this software we have found many cases of it being reported with a TDSS rootkit infection after installation. So depending on where and how the software is downloaded such as a bundled package, the severity of system infection will determine how the disinfection process goes.
Thanks to quietman7 for that explanation


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results.



Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.



Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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