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BSOD every hour


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#1 cadetlok

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Posted 14 August 2013 - 08:38 AM

Hi my computer keeps BSOD/freezing about after about an hour of being turned on. I get DPC_Watchdog_Violation
So far I've:
1.) Tried testing the computer with each single stick of RAM but the same thing happens
2.) Tested the PC without the graphics card just using the internal graphics card
3.) Updated graphic card drivers AMD CCC
Any help would be greatly appreciated. On a side note when I updated AMD CCC I am not able to put my monitor back to it's highest resolution 2560x1600

 

Here's a Speccy screenshot http://speccy.piriform.com/results/Bae5XukRFnuIhy44gTdKOD1

Also attached is a minitoolbox log with

    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size

My crash dumps are here - http://temp-share.com/show/3Yg8Hqryx

 

 
 

Attached Files


Edited by cadetlok, 14 August 2013 - 08:59 AM.


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#2 Anshad Edavana

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Posted 14 August 2013 - 09:07 AM

Hi

 

Thanks for providing the logs and crash dumps. Please zip and upload all the crash dumps located inside the minidump folder. More than one crash dump is necessary to find a pattern.

 

Can you replicate the crashes by performing any particular task ? (ie opening an application, browsing net, watching movies) 


Edited by Anshad Edavana, 14 August 2013 - 09:09 AM.


#3 cadetlok

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Posted 14 August 2013 - 09:09 AM

There doesn't seem to be a trigger for the crashes. It happens if I browse the web, watch movies, play games or even if the computer is being unused. Thanks for the fast response.



#4 Anshad Edavana

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Posted 14 August 2013 - 09:17 AM

Hi

 

Please zip and upload all the dumps. It will be very helpful in diagnosing the issue.



#5 cadetlok

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Posted 14 August 2013 - 09:29 AM

Hi

 

Not sure if I'm doing it right but there is only one file in C/windows/minidump



#6 Anshad Edavana

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Posted 14 August 2013 - 09:46 AM

Hi

 

Did you used any temporary file cleaning tool ? . If yes, stop using them until the issue is solved. They might delete the crash dumps. I will try to gather as much info from the single dump and keep you posted after doing that. 



#7 cadetlok

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Posted 14 August 2013 - 10:29 AM

Just downloaded cc cleaner but haven't used it. Thanks again

#8 Anshad Edavana

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Posted 14 August 2013 - 11:10 AM

Hi

 

Unfortunately the dump you posted is from April 8 and might not reflect the current situation in your system. So our options are limited. Please follow the below steps to address some possible issues.

 

:step1: Update SSD firmware.

 

Crucial solid state drives are notoriously famous for buggy firmware which may causes issues similar to yours.

 

http://www.theverge.com/2012/1/17/2713178/crucial-m4-ssd-firmware-update-fixes-recurring-bsod

 

http://www.anandtech.com/show/5424/crucial-provides-a-firmware-update-for-m4-to-fix-the-bsod-issue

 

So our first step is to update the buggy firmware.

 

1. Download firmware update CD image from the below link.

 

   http://www.crucial.com/firmware/m4/070H/ISO_crucial-c400.070H.07.00.zip

 

2. Burn the ISO to a blank disc using Imgburn.

 

    Download link : http://download.imgburn.com/SetupImgBurn_2.5.8.0.exe

 

    

 

 

3. Boot from the disc to update firmware. Read the detailed instructions from the official manual for more info.

 

    http://www.crucial.com/firmware/m4/070H/Crucial_m4_Firmware_Update_070H.pdf

 

 

:step2: Uninstall Daemon tools.

 

Daemon tools is a known BSOD causer in Windows 7 and 8. Please uninstall it from Control Panel --> Programs first. After the uninstall finishes, download and run SPTD remover from the below link.

 

    http://www.duplexsecure.com/download/SPTDinst-v183-x64.exe

 

Run the tool and press Uninstall button. If it is grayed out, SPTD is not present in your system.

 

   sptd.jpg 

 

Windows 8 came with a built in function to mount ISO images. You don't need a third party buggy tool to do that.

 

  http://blogs.msdn.com/b/mis_laboratory/archive/2012/08/30/mounting-iso-files-directly-is-awesome-feature-in-windows-8-for-dreamspark-and-msdn-subscribers.aspx

 

 

Report how the system works after performing the above steps.



#9 cadetlok

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Posted 14 August 2013 - 12:44 PM

Hi

I've 2 and uninstalled daemon tools. I'm trying to update my ssd firmware. But it is failing to boot into the firmware. It gets stuck on boot 2880.img then says isolinux: disk error 10, ax = 4280, drive EF .. boot failed : press a key to retry.
Could you help with this or give an alternative?

#10 Anshad Edavana

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Posted 14 August 2013 - 01:27 PM

Hi

 

Please try the Windows based firmware update tool from the below link.

 

http://www.crucial.com/firmware/m4/070H/1.0.0.41_Crucial_070H.07.00_WinSSDUpdater_SignedW8.zip

 

 

Carefully read the user manual before proceeding.

 

http://www.crucial.com/firmware/m4/070H/Crucial_m4_Windows_Utility_Tool_Instructions_070H.pdf

 

 

Refer page 3 of the guide after the update complete and make sure the firmware version is 07H.

 

 

Edit :

 

You can also try the alternate boot method if the default one failed to boot. I accidentally posted Win 7 utility first but now the link is corrected.


Edited by Anshad Edavana, 14 August 2013 - 01:34 PM.


#11 cadetlok

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Posted 14 August 2013 - 01:40 PM

Hi 

 

The firmware update worked :)

 

I will see if it solves the BSOD problem. Any idea about my screen resolution sorry to be a pain.

 

Thanks



#12 Anshad Edavana

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Posted 14 August 2013 - 01:52 PM

Hi

 

Make sure you are using the latest WHQL version of the AMD driver. Uninstall all AMD related divers from Control Panel --> Programs first. Double check and make sure nothing related to AMD is left in the system. Now install the latest version of the diver.

 

http://www2.ati.com/drivers/13-4_win7_win8_64_dd_ccc_whql.exe

 

While installing, choose Advanced (custom) instead of Express install and uncheck Catalyst control center. Sometime it could be problematic. Also please note that, components like AMD fuel, Wireless display are totally unnecessary.

 

After installing the display driver, update the chipset driver also.

 

http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

 

It's midnight in my place so see you in the morning  :)



#13 cadetlok

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Posted 14 August 2013 - 05:41 PM

Hi

 

BSOD problem seems to be fixed after the firmware update! It's been around 3 hours and no problems. Thank you Anshad Edavana for your help and support :).

 

As regards my screen issue uninstall and re-install didn't work but leaving it uninstalled allowed me to put it to 2440 x 1600.

 

Do I need AMD drivers?

 

Thanks again.



#14 Anshad Edavana

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Posted 14 August 2013 - 10:24 PM

Hi

 

Glad to hear that.

 

Regarding the resolution issue, i referred the official specification of your graphic card 6670.

 

 

http://www.amd.com/us/products/desktop/graphics/amd-radeon-hd-6000/hd-6670/pages/amd-radeon-hd-6670-overview.aspx#2

Cutting-edge integrated display support
DisplayPort 1.2
Max resolution: 2560x1600 per display
Multi-Stream Transport
21.6 Gbps bandwidth
High bit-rate audio
HDMI 1.4a with Stereoscopic 3D Frame Packing Format, Deep Color, xvYCC wide gamut support, and high bit-rate audio
Max resolution: 1920x1200
Dual-link DVI with HDCP
Max resolution: 2560x1600
VGA
Max resolution: 2048x1536

According to AMD, you should either use dual link DVI or display port for 2560x1600 resolution support. HDMI won't support that resolution. 1920x1200 is the native resolution of HDMI ports and your system seems to be connected through that. So basically your system currently operates on native resolution (recommended) and nothing wrong i can see. For a proper system operation, up to dated graphic drivers are always recommended.


Edited by Anshad Edavana, 14 August 2013 - 10:29 PM.


#15 cadetlok

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Posted 15 August 2013 - 09:24 AM

Both issues has now been resolved :)

 

Thanks for all your help






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