I am in a fix. I need your help. I have a HP laptop running Windows 7.
I had installed MS Essentials as my anti-virus software since I bought the laptop. Worked fine, till a few weeks back. A few weeks back, I noticed that MS Essentials was not running. Could not open or start it. Tried to uninstall it .... but, it kept saying that I have insufficient priviledges. I am logged in as main user with administrator rights.
Then, a couple of weeks back, I bought Kaspersky PURE 2.0 and installed it. It scanned the laptop and everything was fine. BUT, I cannot download any file .... document, program, email attachment, nothing. I get a message saying a virus was detected and the file deleted.
I searched this forum, and read about TDSS. So, I tried to follow the instructions ... but, I cannot download TDSSKiller ... or any other program. Same message .... virus was detected and the file deleted.
So, is my laptop really infected ? How do I uninstall MS Essentials ? How do I download stuff again ?
I would rate myself as a moderate knowledgable user .... def not an expert. So, pls be sufficiently detailed in your instructions.
Thanx in advance.
Edited by hamluis, 14 August 2013 - 07:47 AM.
Moved from Win 7 to Am I Infected - Hamluis.