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PC Optimizer Pro removal


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3 replies to this topic

#1 Whovian05

Whovian05

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  • Local time:04:22 AM

Posted 13 August 2013 - 03:09 PM

Somehow PC Optimizer Pro has been installed on my Windows Vista laptop.  

I went to the Control Panel and uninstalled it. After it said I needed to Restart my computer in order for the program to be fully removed. 

 

I feel as though this Malware may not be completely gone - please, what do I do?

 

 

 

 

Thank you.

 

Update:

I just ran a Norton Reputation Scan and it said I have

 

Known Good Files: 345,241,708

Known Bad Files: 212,031,029


Edited by Whovian05, 13 August 2013 - 03:16 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

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  • Local time:04:22 AM

Posted 13 August 2013 - 07:26 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Whovian05

Whovian05
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Posted 14 August 2013 - 06:24 PM

Results of Security Check.

 

Results of screen317's Security Check version 0.99.72 

 Windows Vista Service Pack 2 x86 (UAC is enabled) 

 Internet Explorer 9 

 Internet Explorer 8 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Disabled! 

Norton Security Suite  

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Java™ 6 Update 29 

 Java version out of Date!

 Adobe Flash Player   11.7.700.224 

 Adobe Reader 10.1.7 Adobe Reader out of Date! 

 Mozilla Firefox 21.0 Firefox out of Date! 

 Google Chrome 28.0.1500.72 

 Google Chrome 28.0.1500.95 

````````Process Check: objlist.exe by Laurent```````` 

 Norton ccSvcHst.exe

 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe 

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 1 %

````````````````````End of Log``````````````````````

 

Results of Farbar Service Scanner.

 

Farbar Service Scanner Version: 14-08-2013 01

Ran by Natalie (administrator) on 14-08-2013 at 15:35:01

Running from "C:\Users\Natalie\Downloads"

Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)

Boot Mode: Normal

****************************************************************

 

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

 

Windows Firewall:

=============

 

Firewall Disabled Policy:

==================

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

"EnableFirewall"=DWORD:0

 

 

System Restore:

============

 

System Restore Disabled Policy:

========================

 

 

Security Center:

============

 

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is OK.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

 

 

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

 

Other Services:

==============

 

 

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcsvc.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\system32\ipnathlp.dll => MD5 is legit

C:\Windows\system32\iphlpsvc.dll => MD5 is legit

C:\Windows\system32\svchost.exe => MD5 is legit

C:\Windows\system32\rpcss.dll => MD5 is legit

 

 

**** End of log ****

 

Results of Mini Tool Box.

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Natalie (administrator) on 14-08-2013 at 15:44:06

Running from "C:\Users\Natalie\Downloads"

Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)

Boot Mode: Normal

***************************************************************************

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ==============================

 

========================= Hosts content: =================================

 

::1             localhost

 

127.0.0.1       localhost

 

========================= IP Configuration: ================================

 

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)

Intel® PRO/100 VE Network Connection = Local Area Connection (Media disconnected)

Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global defaultcurhoplimit=64 icmpredirects=enabled

set interface interface="Loopback Pseudo-Interface 1" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled

set interface interface="Wireless Network Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled

set interface interface="Bluetooth Network Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Natalie-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

   Physical Address. . . . . . . . . : 00-1A-6B-84-8C-EE

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.

   Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

   Physical Address. . . . . . . . . : 00-1B-77-4D-BA-1F

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::3946:3f3:b703:d087%9(Preferred)

   IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Monday, August 12, 2013 8:39:49 PM

   Lease Expires . . . . . . . . . . : Wednesday, August 21, 2013 2:48:47 PM

   Default Gateway . . . . . . . . . : 10.0.0.1

   DHCP Server . . . . . . . . . . . : 10.0.0.1

   DHCPv6 IAID . . . . . . . . . . . : 234888055

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-0B-7C-62-00-16-D3-A2-D8-5E

   DNS Servers . . . . . . . . . . . : 75.75.75.75

                                       75.75.76.76

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

   Physical Address. . . . . . . . . : 00-16-D3-A2-D8-5E

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 6:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{AA13CEB5-C479-45A0-8DE0-2632750D6967}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 7:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{AA13CEB5-C479-45A0-8DE0-2632750D6967}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 10:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net.

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 02-00-54-55-4E-01

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 14:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : isatap.{3123FEA0-A990-48A6-9463-EBAA35CE2127}

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 15:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.

   Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net.

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

DNS request timed out.

    timeout was 2 seconds.

Server:  UnKnown

Address:  75.75.75.75

 

DNS request timed out.

    timeout was 2 seconds.

DNS request timed out.

    timeout was 2 seconds.

DNS request timed out.

    timeout was 2 seconds.

DNS request timed out.

    timeout was 2 seconds.

 

 

Pinging google.com [173.194.33.1] with 32 bytes of data:

 

Reply from 173.194.33.1: bytes=32 time=25ms TTL=55

 

Reply from 173.194.33.1: bytes=32 time=14ms TTL=55

 

 

 

Ping statistics for 173.194.33.1:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 14ms, Maximum = 25ms, Average = 19ms

 

Server:  cdns01.comcast.net

Address:  75.75.75.75

 

Name:    yahoo.com

Addresses:  206.190.36.45

              98.138.253.109

              98.139.183.24

 

 

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

 

Reply from 98.138.253.109: bytes=32 time=218ms TTL=49

 

Reply from 98.138.253.109: bytes=32 time=181ms TTL=49

 

 

 

Ping statistics for 98.138.253.109:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 181ms, Maximum = 218ms, Average = 199ms

 

 

 

Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

 

 

 

Ping statistics for 127.0.0.1:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

===========================================================================

Interface List

 11 ...00 1a 6b 84 8c ee ...... Bluetooth Device (Personal Area Network)

  9 ...00 1b 77 4d ba 1f ...... Intel® PRO/Wireless 3945ABG Network Connection

  8 ...00 16 d3 a2 d8 5e ...... Intel® PRO/100 VE Network Connection

  1 ........................... Software Loopback Interface 1

 19 ...00 00 00 00 00 00 00 e0  isatap.{AA13CEB5-C479-45A0-8DE0-2632750D6967}

 15 ...00 00 00 00 00 00 00 e0  isatap.{AA13CEB5-C479-45A0-8DE0-2632750D6967}

 17 ...00 00 00 00 00 00 00 e0  isatap.hsd1.wa.comcast.net.

 12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface

 16 ...00 00 00 00 00 00 00 e0  isatap.{3123FEA0-A990-48A6-9463-EBAA35CE2127}

 18 ...00 00 00 00 00 00 00 e0  isatap.hsd1.wa.comcast.net.

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.4     30

         10.0.0.0    255.255.255.0         On-link          10.0.0.4    286

         10.0.0.4  255.255.255.255         On-link          10.0.0.4    286

       10.0.0.255  255.255.255.255         On-link          10.0.0.4    286

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link          10.0.0.4    286

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link          10.0.0.4    286

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  1    306 ::1/128                  On-link

  9    286 fe80::/64                On-link

  9    286 fe80::3946:3f3:b703:d087/128

                                    On-link

  1    306 ff00::/8                 On-link

  9    286 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)

Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)

Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)

Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)

Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)

Catalog5 07 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)

Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (08/13/2013 01:43:11 PM) (Source: Application Hang) (User: )

Description: The program ccSvcHst.exe version 12.3.3.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.

Process ID: 828

Start Time: 01ce97d6c55bae00

Termination Time: 2106

 

Error: (08/13/2013 00:11:22 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x1fe0, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:11:14 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0xd5c, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:11:00 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x1cb0, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:10:43 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x1844, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:10:37 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x1840, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:10:32 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x1b50, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:08:18 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x10ac, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:08:14 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0x7d4, application start time 0xRapportService.exe0.

 

Error: (08/13/2013 00:08:05 PM) (Source: Application Error) (User: )

Description: Faulting application RapportService.exe, version 3.5.1108.76, time stamp 0x4f8c9930, faulting module js32.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000135, fault offset 0x00009f5d,

process id 0xfa4, application start time 0xRapportService.exe0.

 

 

System errors:

=============

Error: (08/14/2013 02:31:27 PM) (Source: Service Control Manager) (User: )

Description: 30000Wlansvc

 

Error: (08/13/2013 11:33:19 PM) (Source: Service Control Manager) (User: )

Description: 30000Netman

 

Error: (08/13/2013 11:51:55 AM) (Source: Service Control Manager) (User: )

Description: FastFreeConverterUpdt

 

Error: (08/13/2013 11:17:01 AM) (Source: Service Control Manager) (User: )

Description: 30000ShellHWDetection

 

Error: (08/12/2013 08:56:49 PM) (Source: DCOM) (User: )

Description: {AD3EDBCA-0901-415B-82E9-C16D3B65E38C}

 

Error: (08/12/2013 08:42:06 PM) (Source: Service Control Manager) (User: )

Description: QuickPlay Task Scheduler (QTS)QuickPlay Background Capture Service (QBCS)%%1070

 

Error: (08/12/2013 08:42:05 PM) (Source: Service Control Manager) (User: )

Description: QuickPlay Background Capture Service (QBCS)

 

Error: (08/12/2013 08:40:46 PM) (Source: Service Control Manager) (User: )

Description: Parallel port driver%%1058

 

Error: (08/12/2013 08:39:49 PM) (Source: Microsoft-Windows-ResourcePublication) (User: NT AUTHORITY)

Description: Provider\Microsoft.Base.Publication/Publication/Computer

 

Error: (08/12/2013 08:20:51 PM) (Source: DCOM) (User: )

Description: 1084WSearch{9E175B68-F52A-11D8-B9A5-505054503030}

 

 

Microsoft Office Sessions:

=========================

Error: (06/25/2010 03:21:34 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 86 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (12/18/2009 04:25:12 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1842 seconds with 1740 seconds of active time.  This session ended with a crash.

 

Error: (12/18/2009 02:56:07 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 177 seconds with 120 seconds of active time.  This session ended with a crash.

 

 

CodeIntegrity Errors:

===================================

  Date: 2013-07-16 18:04:12.644

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\Temp\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:11.847

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\Temp\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:11.097

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\Temp\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:10.339

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\Temp\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:08.913

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:08.166

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:07.413

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-16 18:04:06.667

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-10 14:37:18.358

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Symantec\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-07-10 14:37:17.702

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Symantec\TEMP.^^^\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

 

 

=========================== Installed Programs ============================

 

 Update for Microsoft Office 2007 (KB2508958)

Acrobat.com (Version: 2.0.0)

Acrobat.com (Version: 2.0.0.0)

Activation Assistant for the 2007 Microsoft Office suites

Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)

ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)

Adobe AIR (Version: 1.5.3.9130)

Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)

Adobe Flash Player 11 Plugin (Version: 11.7.700.224)

Adobe Reader X (10.1.7) (Version: 10.1.7)

Bing Bar (Version: 7.0.609.0)

Bing Rewards Client Installer (Version: 16.0.345.0)

Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)

Conexant HD Audio (Version: 4.36.7.61)

Coupon Printer for Windows (Version: 4.0)

D3DX10 (Version: 15.4.2368.0902)

ESU for Microsoft Vista (Version: 2.0.1.1)

Fast Free Converter (Version: 4.3)

Google Chrome (Version: 28.0.1500.95)

Google Earth Plug-in (Version: 7.1.1.1888)

Google Update Helper (Version: 1.3.21.153)

HDAUDIO Soft Data Fax Modem with SmartCP

HP Active Support Library (Version: 3.1.9.1)

HP Active Support Library 32 bit components (Version: 1.0.9)

HP Customer Experience Enhancements (Version: 5.1.0.2278)

HP Doc Viewer (Version: 1.01.0005)

HP Easy Setup - Frontend (Version: 5.1.0.2279)

HP Help and Support (Version: 1.1.0)

HP Integrated Module with Bluetooth wireless technology (Version: 6.0.1.3700)

HP Pavilion Webcam Driver for Vista v061.001.00006 (Version: 061.001.00006)

HP Photosmart Essential 2.0 (Version: 2.0)

HP Photosmart Essential2.5 (Version: 1.00.0000)

HP Quick Launch Buttons 6.10 B9 (Version: 6.10 B9)

HP QuickPlay 3.6

HP Total Care Advisor (Version: 1.1.19)

HP Update (Version: 5.002.008.001)

HP User Guides 0083 (Version: 1.00.0000)

HP Wireless Assistant (Version: 3.00 H3)

HPAsset component for HP Active Support Library (Version: 3.0.0.3)

HPNetworkAssistant (Version: 1.1.70)

Intel® Graphics Media Accelerator Driver

Intel® Network Connections Drivers

Java Auto Updater (Version: 2.0.6.1)

Java™ 6 Update 29 (Version: 6.0.290)

Junk Mail filter update (Version: 15.4.3502.0922)

LightScribe  1.4.136.1 (Version: 1.4.136.1)

MediaPlayerLite 0.4.2 (Version: 0.4.2)

Mesh Runtime (Version: 15.4.5722.2)

Messenger Companion (Version: 15.4.3502.0922)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Office 2003 Web Components (Version: 11.0.8173.0)

Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Accounting 2008 (Version: 3.0.8627.1)

Microsoft Office Accounting 2008 Equifax Addin (Version: 3.0.8231.0)

Microsoft Office Accounting 2008 Fixed Asset Manager (Version: 3.0.8231.0)

Microsoft Office Accounting 2008 PayPal Addin (Version: 3.0.8231.0)

Microsoft Office Accounting ADP Payroll Addin (Version: 0.0.0.0)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)

Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Outlook Connector (Version: 14.0.5118.5000)

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)

Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Silverlight (Version: 5.1.20513.0)

Microsoft SQL Server 2005

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)

Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00)

Microsoft SQL Server Native Client (Version: 9.00.5000.00)

Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)

Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)

Microsoft UI Engine (Version: 6.3.2380.0)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Works (Version: 08.05.0818)

Move Media Player

Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)

Mozilla Maintenance Service (Version: 21.0)

MSCU for Microsoft Vista (Version: 1.0.1.2)

MSVCRT (Version: 15.4.2862.0708)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

muvee autoProducer 6.0 (Version: 6.00.050)

My HP Games (Version: HPLAP0503)

NetWaiting (Version: 2.5.43)

Norton Security Suite (Version: 20.4.0.40)

OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)

Pre-Algebra Teaching Textbook

PSSWCORE (Version: 2.00.5000)

QuickPlay SlingPlayer 0.4.6 (Version: 0.4.6)

Rapport (Version: 3.5.1108.76)

Rhapsody

Rhapsody Player Engine (Version: 1.0.604)

Rosetta Stone Ltd Services (Version: 3.2.18)

Roxio Activation Module (Version: 1.0)

Roxio Creator Audio (Version: 3.4.0)

Roxio Creator Basic v9 (Version: 3.4.0)

Roxio Creator Copy (Version: 3.4.0)

Roxio Creator Data (Version: 3.4.0)

Roxio Creator EasyArchive (Version: 3.4.0)

Roxio Creator Tools (Version: 3.4.0)

Roxio Express Labeler 3 (Version: 3.2.1)

Roxio MyDVD Basic v9 (Version: 9.0.551)

Secure Backup and Share (Version: 1.16.4.0)

Segoe UI (Version: 15.4.2271.0615)

Skype Click to Call (Version: 6.10.13089)

Skype™ 6.6 (Version: 6.6.106)

Stamps.com

Stamps.com (Version: 8.7.4.2029)

Stamps.com Address Book Support for Microsoft Outlook 97-2010 (Version: 8.7.0.1506)

Stamps.com Application Support for Microsoft Outlook 2000-2010 (Version: 8.7.0.1506)

Stamps.com support for Microsoft Outlook 2000-2010

Stamps.com support for Microsoft Outlook 97-2010

Synaptics Pointing Device Driver (Version: 10.0.13.2)

System Requirements Lab

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

vampire_diaries_ss Screen Saver

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3508.1109)

Windows Live Family Safety (Version: 15.4.3502.0922)

Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3502.0922)

Windows Live Messenger Companion Core (Version: 15.4.3502.0922)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3508.1109)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

Xfinity Signature Support Desktop Application (Version: 55.0.38.1)

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 81%

Total physical RAM: 1013.38 MB

Available physical RAM: 185.21 MB

Total Pagefile: 2628.92 MB

Available Pagefile: 674.95 MB

Total Virtual: 2047.88 MB

Available Virtual: 1938.35 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:140.91 GB) (Free:80.29 GB) NTFS

2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.14 GB) (Free:1.79 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\NATALIE-PC

 

Administrator            Guest                    Natalie                 

 

 

**** End of log ****

 

 

 


I just went to the Malwarebytes' Anti-Malware link that you gave me (which sent me to majorgeeks.com) and I do not know what to click on. I don't see anything labeled 'mbam-setup.exe.' Could you give me a description of what I am suppose to click on, what it should look like. 

Thank you very very much! 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Local time:04:22 AM

Posted 14 August 2013 - 06:58 PM

When you click on my link: https://www.bleepingcomputer.com/download/malwarebytes-anti-malware// click on "Download now" button under "Free" column.

It'll redirect you here: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Click on "Download now" button.


My Website

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