I am not familiar with HTML but need to find a way to have an html mailto link on a page set with a read only or hidden preset subject. I currently use the following mailto link with a set subject:
Email: <a href = "mailto:firstname.lastname@example.org?subject=Ombudsman">email@example.com</a>
The problem I'm running into is this e-mail goes into a ticketing system with rules based on the subject line. I have found that sometimes the sender is retyping their own subject which prevents this preset rule from running as needed. Can this be changed so the subject is still preset but either read only or hidden?
I thought I had seen this done before but I'm not sure if that was the specific system. Any suggestions or help would be appreciated.