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Possible Infection causes my Dell Inspirion 1210 to Freeze/Crash


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7 replies to this topic

#1 phongvu99

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Posted 12 August 2013 - 10:49 PM

First of all thanks you for taking the time to help me with my Laptop problems. I believe that my laptop is infected with somekind of virus of trojan,... but I don't know what it is or how to remove it. Here is what has been happening to my computer in the past day.

*The laptop will hang randomly and the computer needs to be restart

*Sometime when using program,my laptop hang and need to be restart

*My laptop boot time is so long after been infection

I have tried to use the recovery mode in safe mode to system restore the laptop and it only increase the time of my laptop to be hang,normaly it will take about 5-10 min to hang but after done the system restore it will take about 30-45 min to hang.My laptop is so old,it is Dell Inspirion 1210 Mini and use Main Atom,my laptop use window 7 cracked and have no antivirus.So please help me with this problem as soon as possible.Thanks.


Edited by phongvu99, 12 August 2013 - 11:22 PM.


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#2 Broni

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Posted 13 August 2013 - 07:33 PM

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p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 phongvu99

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Posted 14 August 2013 - 01:09 AM

Thanks for your help,but my computer is now removed window 7 and change with window xp.So,my computer is clean for now but it will infected in the future so can you give me some tip to prevent from virus,trojan infection?Thanks you

#4 phongvu99

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Posted 14 August 2013 - 01:10 AM

And you can closed the other post by me cause i have succesfully instaled window xp

#5 phongvu99

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Posted 14 August 2013 - 01:12 AM

Anyway,my computer is now protected by norton antivirus(fully update),malwarebytes anti-malware and spyhunter lastest version.I just want to ask is can i use three protecting tool at a time?

#6 Broni

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Posted 14 August 2013 - 03:58 PM

It depends.

In addition to one AV program (Norton) you can have one antimalware tool running in real time.

If both Malwarebytes and Spyhunter run in real time you must disable one of them.

If only one of them runs in real time you're fine.


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#7 phongvu99

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Posted 15 August 2013 - 02:30 AM

Thanks you,that a good tip.You can now close this topic

#8 Broni

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Posted 15 August 2013 - 04:55 PM

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