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GRRRR MyPC Backup is downloaded on my computer and I can't get rid of it!


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#1 RebeccaLee

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Posted 12 August 2013 - 01:03 PM

A couple days ago I began getting pop ups saying "Your computer is not backed up, backup your files online today!"

 

I have tried "uninstalling" it in the add/delete files and I it disappeared, so I thought I was done...but I'm still getting the stupid pop ups!  

 

I did a search on my computer ...and deleted the files out of the Start/User folders..,but I'm still getting pop ups and I still get results when I search for it...but when I click take me to folder...folder is gone...lol

 

 

Please Help!!!!!!

 

 

 

Thank you in advance!!

 

P.s.  I have like the minimum amount of knowledge about laptops/pcs :D

 

Rebecca

 

Mod Edit: Moved topic from Windows 8 to a more appropriate forum. ~bloopie


Edited by bloopie, 12 August 2013 - 01:59 PM.


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#2 jkostar

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Posted 12 August 2013 - 02:06 PM

Rebecca,

try this:

hit the windows key and the R key at the same and this will bring up the run box. In the run box, type   msconfig, and hit enter. you would then click on the startu tab, and anything with the "pc backup" name uncheck the box. (in this area, it will also show you the file path, so you could go to that path, and verify if any of the files remain. Reboot the pc, and this very well may resolve your issue.


 

 

 


#3 boopme

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Posted 12 August 2013 - 02:24 PM

Hello, if you still need help after that then run these.
What is your browser?
 
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 
Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
Do not change the default options on scan results.
 
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#4 RebeccaLee

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Posted 13 August 2013 - 10:08 AM

Thank you both!  I will try it out right now!



#5 RebeccaLee

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Posted 13 August 2013 - 10:18 AM

Rebecca,

try this:

hit the windows key and the R key at the same and this will bring up the run box. In the run box, type   msconfig, and hit enter. you would then click on the startu tab, and anything with the "pc backup" name uncheck the box. (in this area, it will also show you the file path, so you could go to that path, and verify if any of the files remain. Reboot the pc, and this very well may resolve your issue.

This seemed to take care of it...thanks Jkostar!  If it ends up popping up again I'll try the other way.  Again thank you both so much for your quick responses :]

 

Rebecca






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