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Pop Up Heartaches


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5 replies to this topic

#1 CatAllie

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Posted 12 August 2013 - 12:20 AM

Evening all,  My daughter has given me her laptop because she's experiencing pop ups in both IE and Firefox.  I updated her McAfee and added Ad-Aware, and have run them both.  I was hoping that one of these would let me know how to turn off pop up ads in her browsers.  I'd appreciate any suggestions as I need this laptop to last one more year.

 

Thank you all for your suggestions.


Edited by Orange Blossom, 12 August 2013 - 12:30 AM.
Moved to AII from Windows 7. ~ OB


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#2 devraj.preetham

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Posted 12 August 2013 - 09:13 AM

Try resetting both the browsers..

Firefox: goto Help> Troubleshooting Information>Reset Firefox

IE: Goto Tools>internet Options> Advanced Tab> Check the box at the bottom and click on Reset



#3 CatAllie

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Posted 12 August 2013 - 10:06 AM

Thank you Devraj.  I'll try it and let all know how it goes.  I appreciate the quick response.



#4 boopme

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Posted 12 August 2013 - 02:25 PM

If you still have it after that then do these.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results.



Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.



Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#5 CatAllie

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Posted 15 August 2013 - 10:37 PM

Thank you both.  I actually ran a few utilities including RKill, AdwCleaner & Malwarebytes.  I can't believe those utilities cleaned out my system.  All is running as it should and it really was quite painless.  Thank you both in your response.  I tried first to reset the browsers and then ran the above utilities.  If they would not have worked, I would have tried the suggestions from BoopMe.  I'm so happy I've found this website.  This site is so invaluable.



#6 boopme

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Posted 16 August 2013 - 09:31 AM

You're welcome from us both.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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