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Virus: MSSE won't run or reinstall


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19 replies to this topic

#1 neverends

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Posted 11 August 2013 - 05:38 PM

Web site today apparently handed me a virus. Clicked on a link from google to a bee identification website but directed me elsewhere. Afterward searches on google hijacked and redirected to unrelated web sites. MSSE not running. Security center shows AV and FW running but cannot bring up MSSE window, or launch it from start.programs. Get msseces.exe "can not be accessed by system" error message.

 

Used system restore, and no longer redirects searches, but MSSE problems persist. Decided to download and reinstall MSSE, but cannot do that. Get "An error has prevented the Security Essentials setup..." error message.

 

Attempted to uninstall MSSE and attempt reinstallation again but shows it as already uninstalled. Deleted a suspicous BMO file found using hijack this but had no affect. Several registry issues found using CCleaner. Fixed using CCleaner but on reboot they reappear. 

 

Attempted to run dds.com, but machine freezes. Several attempts. Gave it 20 minutes on last try but machine remained frozen. Had to cold reboot.  

 

At a loss. Any thoughts much appreciated!



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#2 Broni

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Posted 11 August 2013 - 08:55 PM

Welcome aboard p22002758.gif

 

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


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#3 neverends

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Posted 12 August 2013 - 08:16 AM

Thanks Broni. Done.

 

I should point out that ultimately I ran RKill and Malwarebytes deep scan (and the Kapersky TDSS rootkit removing tool to boot) in safe mode. MB found infections and fixed. Rescan showed no issues. Also no issues found from TDSS killer scan. It seems that perhaps I have removed infection, but following the earlier uninstall of MSSE, I still cannot reinstall it. I obtained manual MSSE uninstall instructions and followed those, deleting relevant reg keys, etc., and prior to that ran a MS MSSE uninstaller. None of these efforts have allowed me to reinstall MSSE. I get the same error, telling me AV is running.

 

Control panel indicates AV is on, as well as firewall, bit pretty clear MSSE is not running and not at all sure about the firewall for that matter. Shows it as ON, but cannot disable.

 

FSS Log follows. Thanks again:

 

Farbar Service Scanner Version: 04-08-2013
Ran by Owner (administrator) on 12-08-2013 at 09:01:02
Running from "C:\Documents and Settings\Owner\Desktop\MALWARE ISSUE"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****



#4 Broni

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Posted 12 August 2013 - 07:50 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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#5 neverends

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Posted 13 August 2013 - 08:29 AM

Thanks again. Logs follow in order requested.

 

 Results of screen317's Security Check version 0.99.72 
 Windows XP Service Pack 3 x86  
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
`````````Anti-malware/Other Utilities Check:`````````
 WinPatrol
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 1.75.0.1300 
 CCleaner (remove only)  
 Java™ 6 Update 39 
 Java version out of Date!
 Adobe Reader 10.1.1 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 WinPatrol winpatrol.exe
 BillP Studios WinPatrol winpatrol.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 4%
````````````````````End of Log``````````````````````
 

 

 

Farbar Service Scanner Version: 04-08-2013
Ran by Owner (administrator) on 13-08-2013 at 08:50:04
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.13.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: OWNER-7F3301E51 [administrator]

8/13/2013 8:51:49 AM
mbam-log-2013-08-13 (08-51-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 228104
Time elapsed: 3 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

 

Malwarebytes Anti-Rootkit BETA 1.06.1.1005
www.malwarebytes.org

Database version: v2013.08.13.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: OWNER-7F3301E51 [administrator]

8/13/2013 9:13:50 AM
mbar-log-2013-08-13 (09-13-50).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 230657
Time elapsed: 8 minute(s), 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 12
c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙ (Trojan.0Access) -> No action taken.
c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨ (Trojan.0Access) -> No action taken.
c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛ (Trojan.0Access) -> No action taken.
c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e} (Trojan.0Access) -> No action taken.
c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e} (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\    (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \    (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛ (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e} (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\l (Trojan.0Access) -> No action taken.
c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\u (Trojan.0Access) -> No action taken.
c:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e} (Trojan.0Access) -> No action taken.

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.1.1005

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_39

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 2.791000 GHz
Memory total: 3212242944, free: 2810068992

Downloaded database version: v2013.08.13.02
Initializing...
------------ Kernel report ------------
     08/13/2013 09:13:38
------------ Loaded modules -----------
\WINDOWS\system32\ntoskrnl.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
intelide.sys
MountMgr.sys
ftdisk.sys
PartMgr.sys
VolSnap.sys
atapi.sys
cercsr6.sys
\WINDOWS\System32\Drivers\SCSIPORT.SYS
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
sr.sys
MpFilter.sys
zmNTMon.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
timntr.sys
tdrpm273.sys
snapman.sys
Mup.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\ctaud2k.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\ctoss2k.sys
\SystemRoot\System32\drivers\ctprxy2k.sys
\SystemRoot\system32\DRIVERS\gameenum.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\LMouFlt2.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\LKbdFlt2.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\flpydisk.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\ha10kx2k.sys
\SystemRoot\System32\drivers\ctac32k.sys
\SystemRoot\System32\drivers\emupia2k.sys
\SystemRoot\System32\drivers\ctsfm2k.sys
\SystemRoot\System32\Drivers\SafDskNT.SYS
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\drivers\ws2ifsl.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\HPZius12.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\system32\DRIVERS\HPZid412.sys
\SystemRoot\system32\DRIVERS\HPZipr12.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\??\C:\WINDOWS\System32\Drivers\DbgMsg.sys
\SystemRoot\System32\Drivers\ParVdm.SYS
\SystemRoot\System32\Drivers\Fastfat.SYS
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\afcdp.sys
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\mbamswissarmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk6\DR8
Upper Device Object: 0xffffffff89a98030
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007f\
Lower Device Object: 0xffffffff89d1e690
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk5\DR7
Upper Device Object: 0xffffffff89ab5ab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007e\
Lower Device Object: 0xffffffff89d90690
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR6
Upper Device Object: 0xffffffff89ab5030
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007d\
Lower Device Object: 0xffffffff89d42690
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR5
Upper Device Object: 0xffffffff89aeeab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007c\
Lower Device Object: 0xffffffff89cf5690
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR4
Upper Device Object: 0xffffffff89b12ab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007b\
Lower Device Object: 0xffffffff89dda690
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xffffffff8adf3a90
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP3T0L0-19\
Lower Device Object: 0xffffffff8adf1d98
Lower Device Driver Name: \Driver\atapi\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8ae2fab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP2T0L0-e\
Lower Device Object: 0xffffffff8ae39d98
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Device number: 0, partition: 1
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8ae2fab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8ae40020, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff8adefa00, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff8adefe08, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8ae479e8, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff8ae2fab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8adbf9e8, DeviceName: \Device\0000006c\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8ae39d98, DeviceName: \Device\Ide\IdeDeviceP2T0L0-e\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\snapman\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 1
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\system32\drivers...
<<<2>>>
Device number: 0, partition: 1
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 5CABE1E7

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 976771072
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xffffffff8adf3a90, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8adf1368, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff8ae39430, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff8ae398b0, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8adf3710, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff8adf3a90, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8adc0f18, DeviceName: \Device\0000006d\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8adf1d98, DeviceName: \Device\Ide\IdeDeviceP3T0L0-19\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\snapman\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 7EB78FEF

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 976768002

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffffff89b12ab8, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89d4f700, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89d985e8, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff89d2d5f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89ef6890, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89b12ab8, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89dda690, DeviceName: \Device\0000007b\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffffff89aeeab8, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89d9f700, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89dba700, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff89d265f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89d36490, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89aeeab8, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89cf5690, DeviceName: \Device\0000007c\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffffff89ab5030, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89d10700, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89dcb700, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff89d6e5f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89e0a620, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89ab5030, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89d42690, DeviceName: \Device\0000007d\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 5, DevicePointer: 0xffffffff89ab5ab8, DeviceName: \Device\Harddisk5\DR7\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89dbf700, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff8aace4c0, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff89d545f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89d7d480, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89ab5ab8, DeviceName: \Device\Harddisk5\DR7\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89d90690, DeviceName: \Device\0000007e\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 512
Drive: 6, DevicePointer: 0xffffffff89a98030, DeviceName: \Device\Harddisk6\DR8\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89e91700, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89d9d5e8, DeviceName: Unknown, DriverName: \Driver\snapman\
DevicePointer: 0xffffffff89d1f5f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89da4560, DeviceName: Unknown, DriverName: \Driver\tdrpman273\
DevicePointer: 0xffffffff89a98030, DeviceName: \Device\Harddisk6\DR8\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89d1e690, DeviceName: \Device\0000007f\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\snapman\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 6
Scanning MBR on drive 6...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 7A761C91

Partition information:

    Partition 0 type is Other (0xb)
    Partition is ACTIVE.
    Partition starts at LBA: 32  Numsec = 15753183
    Partition file system is FAT32
    Partition is not bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 8065646080 bytes
Sector size: 512 bytes

Done!
Infected: c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙ --> [Trojan.0Access]
Infected: c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨ --> [Trojan.0Access]
Infected: c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛ --> [Trojan.0Access]
Infected: c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e} --> [Trojan.0Access]
Infected: c:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e} --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\    --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \    --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛ --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e} --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\l --> [Trojan.0Access]
Infected: c:\program files\google\desktop\install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\u --> [Trojan.0Access]
Infected: c:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e} --> [Trojan.0Access]
Scan finished
=======================================

Removal queue found; removal started
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\bootstrap_0_0_2048_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_1_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_1_r.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_6_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\bootstrap_6_0_32_i.mbam...
Removing c:\documents and settings\all users\application data\malwarebytes' anti-malware (portable)\mbr_6_r.mbam...
Removal finished

 

 

Rkill 2.6.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/13/2013 09:22:34 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\ [ZA Dir]
     * C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\ [ZA Dir]
     * C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\L\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{46a11492-1840-afa8-e27f-0820d981738e}\   \   \ﯹ๛\{46a11492-1840-afa8-e27f-0820d981738e}\U\ [ZA Dir]

 * ALERT: ZEROACCESS Reparse Point/Junction found!

     * C:\Program Files\Microsoft Security Client\Antimalware => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\Backup => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\DbgHelp.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\Drivers => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\en-us => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\EppManifest.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\LegitLib.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\mpevmsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpOAv.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpEng.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\msseces.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsseWat.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\Setup.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SetupRes.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\shellext.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\sqmapi.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SymSrv.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SymSrv.yes => c:\windows\system32\config [File]

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 08/13/2013 09:23:19 AM
Execution time: 0 hours(s), 0 minute(s), and 44 seconds(s)



#6 Broni

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Posted 13 August 2013 - 06:44 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#7 neverends

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Posted 14 August 2013 - 07:58 AM

Proceeded with Guide and ran DDS. Several unsuccessful attempts. Logs not being generated. New topic here:

 

http://www.bleepingcomputer.com/forums/t/504311/zeroaccess-rootkit-infection-dds-not-generating-logs-freezing/

 

Thanks.



#8 Broni

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Posted 14 August 2013 - 04:20 PM

Try this one instead...

 

Download OTL to your Desktop.
Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click the Scan All Users checkbox.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.


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#9 neverends

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Posted 14 August 2013 - 05:00 PM

Getting a "Windows - No Disk" error box part way in. Exception processing message c0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c while scanning HKEY CURRENT USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explo... (remainder out of box). 

 

Cancel, Try Again or Continue are options.



#10 Broni

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Posted 14 August 2013 - 05:02 PM

When  trying to run OTL?


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#11 neverends

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Posted 14 August 2013 - 05:04 PM

Actually just went to cancel and required several cancel-button hits. Didn't cancel. Started scanning again. Running now.



#12 Broni

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Posted 14 August 2013 - 05:09 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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#13 neverends

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Posted 14 August 2013 - 05:12 PM

OTL.txt follows. It did NOT produce extras.txt.


Edited by neverends, 14 August 2013 - 05:25 PM.


#14 Broni

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Posted 14 August 2013 - 05:19 PM

Do NOT post OTL logs here but in your new topic in malware removal forum.

Please edit your last post and remove OTL log.


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#15 neverends

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Posted 14 August 2013 - 05:23 PM

Will do. Thanks.






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