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Please Help me pup?. Malwarebytes log included I have no idea what to do.


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2 replies to this topic

#1 Holliebaker1988

Holliebaker1988

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Posted 11 August 2013 - 01:44 PM

Hello I am desperate and I am happy I found this forum. So my Internet has been running very slowly yesterday my computer however is not. I decided to run a system scan with malwarebytes. I am wondering if I should click remove all or will this corrupt my computer somehow. I obviously am not hugely computer savvy and help will be appreciated including how I maybe got this and ways to prevent it in the future thank you in advance.

 

this is the log I have not removed the malaware yet

w.malwarebytes.org
 
 
 
Database version: v2013.08.11.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
Hollie :: HOLLIEANDMATTPC [administrator]
 
8/11/2013 10:34:52 AM
MBAM-log-2013-08-11 (11-34-46).txt
 
Scan type: Full scan (C:\|D:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 373732
Time elapsed: 54 minute(s), 37 second(s)
 
Memory Processes Detected: 2
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe (PUP.Optional.SearchProtect.A) -> 1488 -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\cltmng.exe (PUP.Optional.SearchProtect.A) -> 3256 -> No action taken.
 
Memory Modules Detected: 7
C:\Program Files (x86)\SearchProtect\bin\msvcp100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\msvcr100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\FirefoxModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\ChromeModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\InternetExplorerModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\msvcp100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\msvcr100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
 
Registry Keys Detected: 2
HKLM\SYSTEM\CurrentControlSet\Services\CltMngSvc (PUP.Optional.SearchProtect.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect (PUP.Optional.SearchProtect.A) -> No action taken.
 
Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|SearchProtectAll (PUP.Optional.SearchProtect.A) -> Data: C:\Program Files (x86)\SearchProtect\bin\cltmng.exe -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|SearchProtect (PUP.Optional.SearchProtect.A) -> Data: C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\cltmng.exe -> No action taken.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 19
C:\Program Files (x86)\SearchProtect\bin (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\lib (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\spbd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\spsd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\lib (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\images (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\lib (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\images (PUP.Optional.SearchProtect.A) -> No action taken.
 
Files Detected: 72
C:\Users\Matt\AppData\Local\Temp\SecondStepInstaller.exe (PUP.Optional.Conduit) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\FirefoxModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\ChromeModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\cltmng.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\InternetExplorerModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\msvcp100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\msvcr100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\SPHook32.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\SPRunner.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\bin\uninstall.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\dialogsApi.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\lib\jquery.min.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\lib\json2.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\spbd\bubble.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Program Files (x86)\SearchProtect\Dialogs\spsd\settings.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\FirefoxModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\ChromeModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\cltmng.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\CltMngSvc.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\InternetExplorerModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\msvcp100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\msvcr100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\rep.dat (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\SPHook32.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\SPRunner.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\bin\uninstall.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\FirefoxModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\ChromeModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\cltmng.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\CltMngSvc.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\InternetExplorerModule.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\msvcp100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\msvcr100.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\rep.dat (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\SPHook32.dll (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\SPRunner.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\bin\uninstall.exe (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\dialogsApi.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\lib\jquery.min.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\lib\json2.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\bubble.css (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\bubble.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\main.html (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images\information.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-default-LTR.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-default-RTL.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-mouseover-LTR.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-mouseover-RTL.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\main.html (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\SearchProtector.css (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\settings.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\images\ok-button.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\images\separation-line.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Hollie\AppData\Roaming\SearchProtect\Dialogs\spsd\images\warning.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\dialogsApi.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\lib\jquery.min.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\lib\json2.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\bubble.css (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\bubble.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\main.html (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images\information.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-default-LTR.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-default-RTL.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-mouseover-LTR.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spbd\images\x-mouseover-RTL.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\main.html (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\SearchProtector.css (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\settings.js (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\images\ok-button.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\images\separation-line.png (PUP.Optional.SearchProtect.A) -> No action taken.
C:\Users\Matt\AppData\Roaming\SearchProtect\Dialogs\spsd\images\warning.png (PUP.Optional.SearchProtect.A) -> No action taken.
 
(end)
 

 



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,532 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:04 AM

Posted 12 August 2013 - 08:57 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

After running these tools run MBAM and remove all items found.
Post the log also.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,532 posts
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  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:04 AM

Posted 18 August 2013 - 09:49 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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