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Win7 Laptop crashes a minute after full boot


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#1 smp55

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Posted 11 August 2013 - 11:22 AM

I received an HP Envy 15 1050nr that had overheated and stopped booting. I figured out that the hard drive had some bad blocks, and I replaced it. I was able to re-install Win7 on the new drive and boot all the way. So far, no problems.

Then, when I installed the 120 automatic updates to windows, upon restarting, it runs for about a minute or two, then freezes. I reboot, and it won't boot all the way. If I wait for a long time before rebooting again, it will boot all the way, run for a minute or two, then freeze. I often hear an audible click from inside the laptop right when it freezes. This problem seems to be linked to the windows updates, but there are so many, I have no idea. Any ideas? Thank you so much!



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#2 jhayz

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Posted 12 August 2013 - 01:33 AM

Wondering if the overheating problem was resolved completely even after the successful OS reinstallation?


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#3 hamluis

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Posted 12 August 2013 - 12:34 PM

FWIW:  IME, there are only 3 items that might possibly cause a clicking sound or similar in a computer system.

 

a.  Hard drive

b.  Fan blade hitting something.

c.  Optical drive.

 

Louis



#4 smp55

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Posted 12 August 2013 - 12:50 PM

Thanks guys. To address these issues:

If booted in Safe Mode, it runs forever. So it isn't the overheating.

It's not a fan blade noise, it sounds more like a switch. Also, there is no optical drive. It could be the hard drive switching off or something.

 

So yeah, it runs fine in Safe Mode. Could it be the discrete graphics card causing problems (since it isn't used in safe mode)? Upon initial OS installation, it runs fine forever. Only after installing updates and drivers does it start to have problems. Also, sometimes the problem happens DURING boot.



#5 jhayz

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Posted 13 August 2013 - 01:31 AM

Only after installing updates and drivers does it start to have problems. Also, sometimes the problem happens DURING boot.

Let's see what we can do about this...

Download SecurityCheck.exe fromHere
. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
   Please copy and paste the contents here on your next reply.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.

 

Download Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


Edited by jhayz, 13 August 2013 - 01:32 AM.

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#6 synergy513

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Posted 13 August 2013 - 11:08 PM

I used to hear a click, just once ...maybe twice. after I installed a replacement gfx card, i thought it was the fan on the gfx card, it wasn't.    it was my UPS clicking to start a charging cycle . Could this be battery related?


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#7 smp55

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Posted 14 August 2013 - 11:46 AM

Well, I was unable to complete SecurityCheck in normal boot mode; the system froze while it was still running on multiple tries. However, I included a log from safe mode, in case that's helpful. However, Speccy and MiniToolBox were both run in normal mode.

 

 

 

Safe Mode SecurityCheck:

 

 Results of screen317's Security Check version 0.99.72  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 11.8.800.94  
 Mozilla Firefox 22.0 Firefox out of Date!  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````

 

 

 

Normal Mode MiniToolBox:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Shawn (administrator) on 14-08-2013 at 08:16:48
Running from "D:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/14/2013 08:16:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/14/2013 01:25:20 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:23:24 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:23:23 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:23:23 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:23:22 AM) (Source: PerfNet) (User: )
Description:

Error: (08/14/2013 01:23:22 AM) (Source: PerfNet) (User: )
Description:


System errors:
=============
Error: (08/14/2013 08:14:57 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (08/14/2013 08:14:57 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (08/14/2013 01:28:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:28:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:28:43 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:26:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:26:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:26:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (08/14/2013 01:23:38 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (08/14/2013 01:21:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (08/14/2013 08:16:19 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/14/2013 01:25:20 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:25:19 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:23:24 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:23:23 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:23:23 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:23:22 AM) (Source: PerfNet)(User: )
Description:

Error: (08/14/2013 01:23:22 AM) (Source: PerfNet)(User: )
Description:


=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Cisco NAC Agent  (Version: 4.9.3.5)
HP Product Detection (Version: 11.15.0009)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Speccy (Version: 1.22)
Synaptics Pointing Device Driver (Version: 15.3.29.0)

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 6134.87 MB
Available physical RAM: 4933.07 MB
Total Pagefile: 12267.92 MB
Available Pagefile: 11016.4 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.65 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:86.96 GB) NTFS
2 Drive d: (Kleintje) (Removable) (Total:3.73 GB) (Free:3.68 GB) NTFS

========================= Users: ========================================

User accounts for \\SHAWN-ENVY

Administrator            Guest                    Shawn                    


**** End of log ****

 

 

 

Speccy snapshot:  Mod Edit:  Removed bad link - Hamluis.


Edited by hamluis, 31 August 2013 - 09:11 AM.
Removed bad link - Hamluis.


#8 jhayz

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Posted 14 August 2013 - 07:50 PM

Is your Windows CD installer a original copy or a reproduced one? List Installed Programs lacks certain windows update. Please post the speccy report next time.


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#9 smp55

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Posted 28 August 2013 - 09:39 PM

Sorry for the delay. I've had connection issues at home. Here is the Speccy snapshot:

 

http://speccy.piriform.com/results/Ms1BOvQklF0OptcIDh3ajFj

 

Also, I've narrowed down the problem to the graphics card. The computer works perfectly if I disable the driver. I tried downloading the CCC program directly from AMD to ensure the most up to date version, and the problem persists. However, when disabled, there is no problem.

 

Thanks again for your help!



#10 jhayz

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Posted 29 August 2013 - 01:15 AM


I tried downloading the CCC program directly from AMD to ensure the most up to date version, and the problem persists. However, when disabled, there is no problem.

The correct graphics driver is from the HP support site - click here and look for ATI Mobility Radeon, Version 8.712.0.0.

 

 

Operating System
Windows 7 Home Premium 64-bit SP1
CPU

 

Intel Core i7 720QM @ 1.60GHz: 64 °C

Clarksfield 45nm Technology
RAM
6.00GB Dual-Channel DDR3 @ 530MHz (7-7-7-20)
 
Motherboard
Quanta 7009 (CPU): 65 °C
 
Graphics
Standard Monitor (1920x1080@1Hz)
ATI Mobility Radeon HD 4830 (HP)
 
Hard Drives
112GB Seagate ST9120822AS (SATA): 55 °C

 



:exclame: However, there is a bigger task you need to address. The original thermal problem (see hard drive and motherboard temps.) is not yet resolved. It's either it was not even internally dusted properly (compress can of air) or not at all. Hard drive should not reach above 50 degress celsius including the motheboard typically on normal usage. Please check the CPU and GPU chips if their thermal paste/compound needs replacing also.

Edited by jhayz, 29 August 2013 - 01:44 AM.

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