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System image restore failed


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#1 vernontan

vernontan

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Posted 11 August 2013 - 09:20 AM

Hi,

 

I recently did a full image backup on my Windows 8 laptop (preinstalled with Windows 7 but was upgraded to Windows 8 Pro) using the built in backup program (Windows 7 recovery). The backup was saved to an external hard drive.

 

Recently, the laptop crashed and I had to reinstall Windows 8. When I attempted to restore the image, I got the following error:

 

The system image restore failed.

 

Windows cannot restore a system image to a computer that has different firmware. The system image was created on a computer using BIOS and this computer is using EFI.

 

The image can only be detected when I attempt the image restore through the Windows 8 DVD (Repair computer>Advanced options>System image restore) and not through "Windows 7 recovery".

 

A similar problem was posted here: http://social.technet.microsoft.com/Forums/windowsserver/en-US/55742bfc-3392-485a-9ce1-204b3b55050f/system-image-restore-fails-because-of-efibios

 

but I can't seem to figure out how to boot the DVD from bios as suggested.

 

Would be grateful if anyone could help. Thanks in advance.

 

 



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#2 vernontan

vernontan
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Posted 14 August 2013 - 08:57 PM

Hi,

 

I have since reinstalled all the programs. Will be using a third party backup software in the future to prevent this from happening again.

 

Thank you.






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