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small business computer down. $50 if i can get it today


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#1 BrianC24

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Posted 10 August 2013 - 05:31 PM

A small business computer is down. We need it up by tonight, I will pay $50 upfront if I can get help today

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#2 noknojon

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Posted 10 August 2013 - 05:46 PM

Hello -

The site is not interested in your $ offer but we will try to help -

 

Start with Exactly what is the problem - You have left no details at all -

 

Thank You -



#3 BrianC24

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Posted 10 August 2013 - 05:56 PM

I understand its a free site :) i am just hoping to get a speedy recovery and will reward for it. It has installed alot of I think microsoft word files and when i goto the internet it will hardly take me to the site, it either says cannot be displayed or takes me to some random site. Alot of the programs that are used for the business will not open anymore. last night when it happened i guess there was pop-ups taking about a trojan downloader? Thank you



#4 noknojon

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Posted 10 August 2013 - 06:28 PM

OK -

You currently have me to help you -

Do you have Full Internet access on the infected computer or not ??If not do you have several USB devices to transfer programs ?

Can you download repair programs and post responses from the problem computer at this time ??

 

Thanks -



#5 BrianC24

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Posted 10 August 2013 - 06:38 PM

Yes i am now on the computer now. There are times it keeps redirecting me but i manage to get around it.



#6 BrianC24

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Posted 10 August 2013 - 06:39 PM

If i need a flash drive, ill have to run home which is about 15mins each way



#7 noknojon

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Posted 10 August 2013 - 06:52 PM

Remember to Press F5 as you may already have an answer waiting for you -

EDIT - Click on "Follow this topic" at the top Right side so you do not lose the thread -

 

As you wish a "Quick Run", I am posting a list of programs that will take from 30 seconds up to 2 hours to run.

Please post the output of each program as you finish them ........ This will keep me updated.

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them.
NOTE : You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.
NOTE Do NOT wrap your logs in "quote" or "code" brackets.

 

 

 

Please download AdwCleaner by Xplode onto your desktop.

*Close all open programs and internet browsers.
*Double click on adwcleaner.exe to run the tool.
*Click on Delete.
*Confirm each time with Ok.
* NOTE : Your computer will be rebooted automatically. A text file will open after the restart.

*Please post the contents of that logfile with your next reply.
*You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

Do you have both of these free programs below? If not install and Update them.

 

 

Download Malwarebytes' Anti-Malware Free (aka MBAM)

Do not accept the Free Trial Option at this time -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer after you post the log.

 

 

 

Download SUPERAntiSpyware Free (aka SAS)

Do not accept the Free Trial option at this time
* Double-click SAS -setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be sure it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

If the output is only Tracking Cookies only post the other problems it lists ........

Be sure to reboot the computer after you post the log.

 

 

This will be the longest scan and can take from 1 hour to 4 hours -

Scan your machine with ESET OnlineScan
1.Hold down Control and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • .Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • .Double click on the ESET Online Scanner icon on your desktop.

4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual)
10.When the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button

 

Post back if there are Any problems or questions at all -

 

Thank You -


Edited by noknojon, 10 August 2013 - 07:29 PM.


#8 noknojon

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Posted 10 August 2013 - 09:33 PM

Hello .............

 

Are you still there or is the problem solved ???






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