My name is James, and I am a network tech guy, but I've been out of the A/V loop for a while.
My father in law has an HP desktop with Windows 7 Home Premium SP1, and he used to have Norton AV and MS Security Essentials on it. Up to last weekend.
I had installed the MS Security Essentials on it when he had gotten the computer last fall, and had disabled, but not uninstalled Norton. He was not able to keep the Norton up to date, so I had installed the MSE, and had it scheduled to update & run, and all had been good up to the last week of July.
Last weekend, I was up there on a different mission, and he said "By the way, the MSE icon has gone away. It said something about not beinf protected, and then the icon went away. Can you help me?" So, rather than a quick stopover, I spent the next 3 hours uninstalling Norton, re-installing MSE, and (the computer is availble to me via Logmein, not local), running a quick scan (which snagged a couple of trojans (no, I didn't note which ones THEN, which I deleted), and starting a full scan. I had asked him to call me if he got anything else when it was done, and I didn't hear anything, so I figure "all was good"....
Nope. I got a call that MSE was gone again, and, "oh yeah, the MSE Full Scan had taken 20 (twenty) hours, and had a couple of things, but it seemed OK". *sigh*.
So, now I have the computer up & running via Logmein, and I can see that he has 3 new items:
He currently has them quarentined, I'm gonna remove them in a minute.
I'm sure I could run another full scan, but I'm concerned that he has a lurking trojan that turns MSE off and starts doing its deeds again.
All help is greatly appreciated.
P.S. How can I insert a locally-saved image (screen shot)? I see I can use a URL, but if the image is not on the Internet, how can I insert it?