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#1 Azurehime

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Posted 10 August 2013 - 10:01 AM

When I booted up this morning I got a weird pop up window that turns out to be Hidden start 4.0. I haven't downloaded anything. I ran my virus scanner and nothing I'm currently running malwarebytes. I wnat to run blacklight root kit scanner but when I d/l it and try to start it is says I need administrative authority and won't open. Do I have something anyone heard anything like this? Thanks!


Edited by hamluis, 10 August 2013 - 07:30 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 10 August 2013 - 11:39 AM

See https://community.mcafee.com/thread/42841 .

 

Louis



#3 Azurehime

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Posted 10 August 2013 - 03:59 PM

Ok thanks I ran malwarebytes and nothing. I also looked under my programs and it doesn't show up so... I have no idea. I keeping looking online and is it related to the Dell back up system? All I want to know is if I have a virus. >.<


Edited by Azurehime, 10 August 2013 - 08:10 PM.


#4 hamluis

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Posted 10 August 2013 - 07:30 PM

This forum cannot answer that question...I gave you the best info I've found on the program you mentioned.

 

Moving your topic to Am I Infected forum.

 

Louis



#5 Azurehime

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Posted 10 August 2013 - 08:05 PM

Thanks again. Just want some sort of answer I'm confused about this entire thing :( Tried to run Blacklight and I can get it to open and agree to terms after I click next nothing happens >.<


Edited by Azurehime, 10 August 2013 - 09:06 PM.


#6 noknojon

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Posted 10 August 2013 - 10:40 PM

First - Download Security Check by Screen317
  • Save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  • Note: If any security program requests permission to access the Internet, allow it to do so.

 

Next - Please download AdwCleaner by Xplode onto your desktop.
* Close all open programs and internet browsers.
* Double click on adwcleaner.exe to run the tool.
* Click on Delete.
* Confirm each time with Ok.
* NOTE : Your computer will be rebooted automatically, and a log file will open after the restart.
* Please post the contents of that logfile with your next reply.
* You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
Next - Please Download TDSSkiller
Launch it.
Click on change parameters - Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
Do not change the default options on scan results.
 
 

Finally - Scan your machine with ESET OnlineScan

This is best done with Internet Explorer, but directions are left for other browsers -

1.Hold down Control Key and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • .Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • .Double click on the ESET Online Scanner icon on your desktop.

 

 4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual)
10.When the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button

 

If any scan logs are too long to Copy / Paste here, just break them into 2 or more posts -
 

 

EXTRA -

Using Blacklight to detect and remove Rootkits from your computer From an Onsite Tutorial -
 

 

 

We can see how these go, and follow it from there -


Edited by noknojon, 10 August 2013 - 10:49 PM.


#7 Azurehime

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Posted 10 August 2013 - 11:53 PM

Thanks for all that but I got to the bottom of it a little while ago it's tied into the Dell back up software and it's supposed to be. It backed up this morning/late last night and in turn I got the pop up when I booted this morning. I don't use the data backup from dell so I uninstalled it and tried to search for the file again and it was gone. I ran malwarebytes again and nothing came up same with blacklight which I finally got working as well.



#8 noknojon

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Posted 11 August 2013 - 01:23 AM

Thanks for the update and for posting your solution -

 

Regards -






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