Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Removing malware - few problems


  • This topic is locked This topic is locked
3 replies to this topic

#1 1shot2killz

1shot2killz

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:20 AM

Posted 10 August 2013 - 08:40 AM

Hello,

computer was heavily infected with malware. Dumped what they could, but I still have a problem with a few things.
1. ASK annoying that continuously replaces the home page in the browser.
2. Additional ads such as a generator to the home page google.
3. Opening up additional advertising pages in IE.
4. No Windows Update service.
5. The problem with opening the pages in Chrome https protocol (invalid certificate). The system date is correct.
 

 

 

Attached Files



BC AdBot (Login to Remove)

 


#2 jeffce

jeffce

    Bleepin' Super Saiyan


  • Malware Response Team
  • 3,442 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:09:20 PM

Posted 12 August 2013 - 03:02 PM

Hi and Welcome!!   
 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
  • Please be sure to subscribe to the topic if you have not already done so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

 
Having said that....   vegeta_zps7f4345cf.gif   Let's get going!!  
----------
 
Please download DDS from either of these links
 
LINK 1
LINK 2
 
and save it to your desktop.

  • Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
  • ---------------------------------------------------
    Please include the contents of the following in your next reply:
     
    DDS.txt
     
    Attach.txt
    ----------
     
    aswmbr-1-1.jpg Please download aswMBR to your desktop.
    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • If you are asked to update the Avast Virus database please allow it to do so.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    ----------
     
    adwcleaner.jpgAdwCleaner
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • You will be prompted to restart your computer. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
    ----------

WFxJwA4.png
 
mvp_horizontal_fullcolor-(copy2).jpeg
 


#3 jeffce

jeffce

    Bleepin' Super Saiyan


  • Malware Response Team
  • 3,442 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:09:20 PM

Posted 14 August 2013 - 12:32 PM

Still need help?


WFxJwA4.png
 
mvp_horizontal_fullcolor-(copy2).jpeg
 


#4 jeffce

jeffce

    Bleepin' Super Saiyan


  • Malware Response Team
  • 3,442 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:09:20 PM

Posted 15 August 2013 - 01:04 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

WFxJwA4.png
 
mvp_horizontal_fullcolor-(copy2).jpeg
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users