Hello! I had Backup PC and thought that Norton (I get free from Comcast) removed it, but evidently it's still here. I am still having a small popup in the lower left corner of my screen which changes based on the webpage I'm on I think, and another banner ad under it that says "ads not by this site" in very fine print underneath. Also, if I try to watch a video, or turn on the speakers at all, my computer sounds schizophrenic--as in there are multiple voices of different language (sometimes) playing through the speakers. Sometimes when I Google something and try to select a link, I am redirected to a page that is completely non-related. Norton auto protect will sometimes give me the message that there is a "suspicious.cloud.7.ep", and I can't use IE at all, only Firefox. IE just continually "works" with the circle just spinning. I hope the description of my problem is clear. My son plays Roblox, world of tanks, world of aircraft, and who knows what else. Thanks in advance!