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Backup PC? Ads running through speakers...

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#1 leighlamb


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Posted 09 August 2013 - 03:10 PM

Hello! I had Backup PC and thought that Norton (I get free from Comcast) removed it, but evidently it's still here.  I am still having a small popup in the lower left corner of my screen which changes based on the webpage I'm on I think, and another banner ad under it that says "ads not by this site" in very fine print underneath.  Also, if I try to watch a video, or turn on the speakers at all, my computer sounds schizophrenic--as in there are multiple voices of different language (sometimes) playing through the speakers.  Sometimes when I Google something and try to select a link, I am redirected to a page that is completely non-related.  Norton auto protect will sometimes give me the message that there is a "suspicious.cloud.7.ep", and I can't use IE at all, only Firefox. IE just continually "works" with the circle just spinning. I hope the description of my problem is clear.  My son plays Roblox, world of tanks, world of aircraft, and who knows what else. Thanks in advance!

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#2 boopme


    To Insanity and Beyond

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Posted 17 August 2013 - 09:08 PM

Hello this will take a bit of undoing. First we need a deeper look.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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