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pum.hijack.help.nosmhelp


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#1 remotectl

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Posted 08 August 2013 - 10:45 AM

Hello,

 

Computer with Windows 7-64 bit was running slow. Am able to access internet via browser and get to websites without issues.

Ran Malwarebyte and it found the Pum.hijack.help - nosmhelp in registry. Deleted the malware and re-ran malware byte and it appears it got rid of it. Ran ADwcleaner and it cleaned what it found. Ran CCleaner to clean registry. Rebooted computer and re-ran malware bytes and no infections. However, when I login to computer as different user then re-run Malwarebytes, the pum.hijack.help - nosmhelp is back. It seems it attaches to the user profile of person logging in. Although it appears the malware was cleaned for user A, user B has it.

 

How to get rid of the infection all together for all user profiles?

 

Thanks,

 



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#2 nasdaq

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Posted 10 August 2013 - 09:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 remotectl

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Posted 12 August 2013 - 12:29 PM

Hello,

 

Unfortunately the computer will not be available for the next 2 weeks. I will post when I have access to the computer. Thanks.






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