My aunt gave me her laptop to look at. Unforturnately, I can't seem to look at much because it keeps freezing no matter what I attempt to do. It gets to the Starting Windows screen with the Windows logo and then the hdd light turns off and it's frozen. Same with Safe Mode. The startup lines start scrolling by and then it freezes up. I tried to let Windows Repair try to do its thing and that also freezes on a black screen. Not sure what I can do besides reload the OS?
It's a Dell Inspiron 15 (1564) laptop running or should I say, "Not running" Windows 7 Home 64-bit. 4gb's of memory.
I am at a loss here. Do you think it's time to reload the OS?