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Can't download anything [IE9, Vista Home Premium SP2]


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1 reply to this topic

#1 ten.of.spades

ten.of.spades

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  • Local time:04:43 AM

Posted 07 August 2013 - 10:57 AM

Hi all,

      Ran into some virus trouble last week: a browser hijacker (since resolved) and something that's preventing me from downloading anything. The hijacker issue was fixed, but I still am unable to download any files in IE. I get the error message "[File name] contained a virus and was deleted" after IE goes through the motions of downloading it.

 

AVG isn't showing anything, and Malware Bytes is also no longer showing an infection (although it did in the first scan).

 

Here are the Rkill, Malware Bytes, ESET and ADW logs:

 

ADW:

 

# AdwCleaner v2.306 - Logfile created 08/05/2013 at 19:58:07
# Updated 19/07/2013 by Xplode
# Operating system : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# User : Allan - ALLAN-PC
# Boot Mode : Normal
# Running from : F:\AdwCleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

File Deleted : C:\END
Folder Deleted : C:\Program Files\Common Files\Software Update Utility
Folder Deleted : C:\Program Files\Viewpoint
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Users\Allan\AppData\LocalLow\Viewpoint

***** [Registry] *****

Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5EB0259D-AB79-4AE6-A6E6-24FFE21C3DA4}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CADAF6BE-BF50-4669-8BFD-C27BD4E6181B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16446

[OK] Registry is clean.

-\\ Mozilla Firefox v12.0 (en-US)

File : C:\Users\Allan\AppData\Roaming\Mozilla\Firefox\Profiles\1yzigf6s.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [5576 octets] - [05/08/2013 19:58:07]

########## EOF - C:\AdwCleaner[S1].txt - [5636 octets] ##########

 

 

______________________________

 

RKILL

 

Rkill 2.5.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/05/2013 07:27:44 PM in x86 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Program Files\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\   \ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\   \...\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\   \...\ﯹ๛\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\   \...\ﯹ๛\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\ [ZA Dir]
     * C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\ [ZA Dir]
     * C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\❤≸⋙\ [ZA Dir]
     * C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\ [ZA Dir]

 * ALERT: ZEROACCESS Reparse Point/Junction found!

     * C:\Program Files\Windows Defender\en-US => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\fr-FR => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpRtMon.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpRtPlug.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSigDwn.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSoftEx.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender-events_31bf3856ad364e35_6.0.6000.16386_none_b3613e39beae266f\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpClient.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpRtMon.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpRtPlug.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpSigDwn.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6001.18000_none_57bcb0ca582f18c5\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpClient.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpRtMon.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpRtPlug.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSigDwn.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSoftEx.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6002.18005_none_59a829d65550e411\MsMpRes.dll => c:\windows\system32\config [File]

Checking Windows Service Integrity:

 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual

 * BFE [Missing Service]
 * iphlpsvc [Missing Service]
 * MpsSvc [Missing Service]
 * WinDefend [Missing Service]
 * wuauserv [Missing Service]

 * BITS [Missing ImagePath]
 * SharedAccess [Missing ImagePath]
 * wscsvc [Missing ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  ::1             localhost

Program finished at: 08/05/2013 07:28:54 PM
Execution time: 0 hours(s), 1 minute(s), and 10 seconds(s)

 

 

__________________

 

ESET:

 

C:\Users\Allan\AppData\Local\Temp\FreemakeAudioConverter_1.1.0.46.exe Win32/OpenCandy application cleaned by deleting - quarantined
C:\Users\Allan\AppData\Local\Temp\jar_cache7181687187068022378.tmp Java/Agent.FG trojan cleaned by deleting - quarantined
C:\Users\Allan\AppData\Local\Temp\jar_cache7651159582464544322.tmp Java/Agent.FG trojan cleaned by deleting - quarantined
C:\Users\Allan\AppData\Local\Temp\dlmBE13.tmp\FreemakeAudioConverterSetup.exe Win32/OpenCandy application cleaned by deleting - quarantined
C:\Users\Allan\AppData\Local\Temp\is-R5OGQ.tmp\FreemakeAudioConverterSetup.exe Win32/OpenCandy application cleaned by deleting - quarantined
C:\Users\Allan\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\5\2d8dd6c5-67b6c8fb multiple threats cleaned by deleting - quarantined
C:\Users\Allan\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\120413145144972.rsc multiple threats deleted - quarantined
 

 

 

______________

 

Malware Bytes:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.02.01

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Allan :: ALLAN-PC [administrator]

02/08/2013 1:21:47 AM
mbam-log-2013-08-02 (01-21-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 234676
Time elapsed: 10 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GOOGLEUPDATE.EXE (Rootkit.ZAccess) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\etadpug (Rootkit.ZAccess) -> Delete on reboot.

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Google Update (Rootkit.ZAccess) -> Data: "C:\Users\Allan\AppData\Local\Google\Update\GoogleUpdate.exe" /c -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\Allan\AppData\Local\Google\Desktop\Install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\GoogleUpdate.exe (Rootkit.ZAccess) -> Quarantined and deleted successfully.
C:\Users\Allan\AppData\Local\Google\Update\GoogleUpdate.exe (Rootkit.ZAccess) -> Quarantined and deleted successfully.
c:\program files\google\desktop\install\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\   \...\ﯹ๛\{ff24043d-55f8-5ce9-a20a-8337d9b4b888}\googleupdate.exe (Rootkit.ZAccess) -> Quarantined and deleted successfully.

(end)



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,697 posts
  • OFFLINE
  •  
  • Gender:Male
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  • Local time:02:43 AM

Posted 07 August 2013 - 11:08 AM

Welcome aboard p22002758.gif

 

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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