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BSOD Help please! =)


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7 replies to this topic

#1 Cdnguy

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Posted 07 August 2013 - 08:54 AM

Greetings,

 

I have been having a helluva time with blue screening on my Asus G73S. Not sure what the cause is now I have tried a few things to no avail! Im thinking Ram is one of the top causes...

 

Last bsod was a kmode_exception_nothandled while doing a standard shut down.

 

Error before that was driver_irql_not_less_or_equal while having a device plugged into the usb 3.0 port which I read the cause was having a 2.0 device in the 3.0 port (not sure if I buy that one...)

 

What I have tried: 

 

Updated to latest Network and Wireless drivers direct from manufacturers websites with a clean removal of the previous drivers.

 

 

Mini Dump and Minitool: https://docs.google.com/file/d/0BxJA0EH2R78mSlRRdHhidWIyZDQ/edit?usp=sharing

 

Speccy Link: http://speccy.piriform.com/results/dCmADHaLZI42aHN6cD5knmD

 

Thanks in advance =) 

 

 



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#2 Simply_Michael

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Posted 09 August 2013 - 06:23 AM

I think there is a software error in your system. check your recently software instalation. :thumbup2:



#3 hamluis

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Posted 09 August 2013 - 05:11 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#4 Cdnguy

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Posted 13 August 2013 - 12:04 PM

Speccy link is in the original post already =) Reposting to make it easier:

http://speccy.piriform.com/results/dCmADHaLZI42aHN6cD5knmD

 

I already ran a Mini Tool but didnt do your specific request so the new Mini tools as per your instructions here:

https://docs.google.com/document/d/1uQ62B3eHirk9WqVGxW9hzqVMD7-afFJYiQUzfF99nOA/edit?usp=sharing



#5 Anshad Edavana

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Posted 13 August 2013 - 12:35 PM

Hi

 

There are event log errors in the Minitoolbox results which indicates a possible malware infection in the system.

Error: (08/06/2013 03:42:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
hola_net

This service is related to a browser hijacker tool .

 

http://www.wintips.org/remove-holasearch-hola-hola-toolbar/

 

I can't say whether your issue is caused by this particular malware or there are other infections in your system. There is a special section in BC exists to deal with malware infections. It is better to open a new topic there but since it is not a serious infection, let us try to remove it first. Please scan your system with the following tools.

 

:step1: ESET online scanner : http://forums.majorgeeks.com/showthread.php?t=149856

 

:step2: Superantispyware : http://www.majorgeeks.com/files/details/superantispyware_free.html

 

:step3: ADWCleaner : http://www.bleepingcomputer.com/download/adwcleaner/

 

:step4: Junkware Removal tool : http://www.bleepingcomputer.com/download/junkware-removal-tool/

 

After scanning with the above tools, you can also open a new topic in the Am i infected ? section to make sure there are no active malwares are in your system.

 

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

After making sure the system is clean, upload the crash dump files located inside C:\Windows\Minidump folder  for inspection. You can zip the dumps to a single file and attach it with the next reply.



#6 Cdnguy

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Posted 13 August 2013 - 12:39 PM

I run malware rather often. I will double check with another scanner as well. Could this hola_net be confused with Hola Unblocker? I currently have that installed in my browser to unblock certain US Restricted videos =) 



#7 Anshad Edavana

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Posted 13 August 2013 - 12:54 PM

Hi

 

I am not sure whether the driver is related to that toolbar or the unblocking software. I never saw that driver name before and an internet search shows a possible browser hijacker but it might be a part of the unblocking tool. Since there are event log errors related to that service, please uninstall Hola Unblocker at least as a test. Also scan with the tools i mentioned as it will help us cleaning the system. If the issue remains, upload the crash dumps as instructed.



#8 jamadad

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Posted 20 August 2013 - 09:42 AM

First I would ask have you added ram?

If So, I just spent three days discovering that the default ram voltage on a motherboard may cause intermittent freezing/BSODs especially when the ram slots are maxed out. You can run Memtest 86+ for 10 passes without errors. The dump files will show different drivers when the boot error/freeze occurs. When the system does boot without error you can run burn in tests for two days without fail then turn off the system and it will freeze on restart. 

I increased the ram voltage from 1.5 volts to 1.8 volts with all four slots filled and the error never recurred.






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